What you will learn - Work Your Way Through Tough Conversations

Get BIG Savings with our Managing Difficult Conversations Online Bundle, 3 Certificate Courses

1. Managing Difficult Conversations
2. Communication Strategies
3. Conflict Resolution - Dealing With Difficult People

1. Managing Difficult Conversations: Work Your Way Through Tough Conversations

Whether it’s asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations.

This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively.

At the end of this Managing Difficult Conversations course, you will be able to:

• Define frame of reference.
• Establish a positive intent and a desired outcome.
• Use good communication skills during a conversation.
• Draft a script for a difficult conversation.
• Use specific steps to carry out a difficult conversation.
• Access additional resources as required.
• Maintain safety in a conversation.

2. Communication Strategies: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

At the end of this Communication Strategies course, you will be able to:

• Identify common communication problems that may be holding you back.
• Develop skills to ask questions that give you information you need.
• Learn what your non-verbal messages are telling others.
• Develop skills to listen actively and empathetically to others.
• Enhance your ability to handle difficult situations.
• Deal with situations assertively.

3. Conflict Resolution - Dealing With Difficult People: Learn the Basics of Conflict Resolution 

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In this Conflict Resolution: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

At the end of this course, you will be able to:

• Recognize how your own attitudes and actions affect others.
• Find new and effective techniques for dealing with difficult people.
• Learn some techniques for managing and dealing with anger.
• Develop coping strategies for dealing with difficult people and difficult situations.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

1. All courses are easy to follow and understand
2. Only 6 to 8 hours of study is required per course
3. Unlimited lifetime access to course materials
4. Study as many courses as you want
5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
6. You can study from home or at work, at your own pace, in your own time
7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Managing Difficult Conversations  3 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Managing Difficult Conversations Online Course

Course 2 - Certificate in Communication Strategies Online Course

Course 3 - Certificate in Conflict Resolution - Dealing With Difficult People Online Course

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

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don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).

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The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.

Please also check the course summary, as a small selection of courses have limited access.

13.  How long will my course take?

Course duration, is listed under Course Summary

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All the required material for your course is included in the online system, you do not need to buy anything else.

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