About This Course
What you will learn - Interact And Respond To The World Better
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Get BIG Savings with our NLP Tools for Real Life Online Bundle, 5 Certificate Courses
- NLP Tools for Real Life
- Introduction to Neuro Linguistic Programming
- Communication Strategies
- Managing Difficult Conversations
- Active Listening
1. NLP Tools for Real Life: Interact And Respond To The World Better
Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface so that you can have real choice over how you interact with and respond to the world. Once you have completed “Introduction to Neuro Linguistic Programming,” take this course and learn how you can do more with NLP.
This course will teach you about anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and self-hypnosis.
2. Introduction to Neuro Linguistic Programming: Bring Your Unconscious Thoughts To The Surface
In order to achieve results, you must master the art of bringing your unconscious thoughts to the surface. This course will give you the skills to do just that through neuro linguistic programming.
This introductory course will teach the basics of neuro linguistic programming (NLP). You’ll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean questions, and hypnotic language.
3. Communication Strategies: Learn The Various Aspects Of Communication
Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.
This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.
4. Managing Difficult Conversations: Work Your Way Through Tough Conversations
Whether it’s asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations.
This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively.
5. Active Listening: Learn the Basics of Active Listening
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. This course focuses on active listening, which encompasses the best of communication.
In this course, you will learn what active listening is and what qualities active listeners have. You’ll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks.
Receive Lifetime Access to Course Materials, so you can review at any time
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
NLP Tools for Real Life Online 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In NLP Tools for Real Life Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Developing Rapport
- Defining Rapport
- Matching and Mirroring: Introduction
- Matching and Mirroring
- Body Language
- Voice Characteristics
- Sensory Systems
- Pacing
- Scenario Two
- Leading
- Making Connections
Session 3: Getting in Tune with Yourself
- Establishing an Inner Map
- What Does Congruency Mean for Me?
- Achieving Congruency
- Deep Breathing
Session 4: Creating Comprehensive Outcomes
- The Elements of a Well-Formed Outcome
- Setting Some Personal Outcomes
Session 5: Creating a Desired State
- Basic Anchoring Techniques
- Steps for Creating a Basic Anchor
- Collapsing Anchors
- Chaining Anchors
- Making Connections
Session 6: Chunking Information
- The 7±2 Rule and the Ladder of Abstraction
- The Ladder of Abstraction
- Chunking
Session 7: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate In Introduction to Neuro Linguistic Programming Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What is Neuro-linguistic Programming?
- Defining Neuro-linguistic Programming
- So What Does It All Mean?
- A Brief History
- Understanding Common NLP Terms
Session 3: The NLP Presuppositions
- Core NLP Principles
Session 4: The Senses According to NLP
- Making Sense of Our Senses
- Using Our Sensory Systems
- Sensory Predicates
- Senses and Language
- Eye Accessing Cues
Session 5: Using Enriched Language
- Using Enriched Language
- Connecting with Everyone
Session 6: Interpreting Body Language
- The Signals We Send
- Interpreting Body Language
- Associated or Dissociated
- Towards or Away From
- Match or Mismatch
- Internally or Externally Oriented
- Using Body Language to Influence
Session 7: Asking Clean Questions
- The NLP Style of Questioning
- Using Clean Questions
- Sample NLP Question Frameworks
Session 8: The Power of Hypnotic Language
- Embedding Positive or Negative Commands
- Creating Commands
- Influencing Outcomes
- Presuppositions as Questions
- Insightful Sentences
- Overcoming Challenges
Session 9: Putting it all Together
- Case Study
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate In Communication Strategies Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Creating Positive Relationships
- Ten Quick Wins
- Making Connections
- The Power of Words
Session 3: Growing Our Self-Awareness
- Do You Question Your Competence?
- Competence Questionnaire
- Developing Confidence
Session 4: Communication Basics
- Defining a Skilled Communicator
- Making Connections
Session 5: Communication Barriers
- Case Study: New Neighbors
- Common Barriers
- Applying the Answers
- Being Mindful
Session 6: Asking Questions
- Asking Good Questions
- Types of Open-Ended Questions
- Introduction to Probing
- Probing Methods
- Pushing My Buttons
Session 7: Listening Skills
- Can You Hear Me?
- How Do You Rate Your Listening Ability?
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- What Is Said and What Is Heard
- Communication Situations
Session 8: Body Language
- What Do Our Bodies Say?
- Tips and Tricks
- Managing Your Messages
- The Signals People Send
- Gestures
- Interpreting Gestures
Session 9: Communication Styles
- Understanding Dichotomies
- Making Connections
- Advantages and Disadvantages
- Dichotomies in Action
- Step Two
- Step Three
Session 10: Creating a Positive Self-Image
- Seven Things People Determine from Your Appearance
- Pre-Assignment Review
- Self-Evaluation
Session 11: Frame of Reference
- Your Frame of Reference
- Suspending Belief
- Techniques for the Workplace
- Prepare, Prepare, Prepare
- Testing Our Theories
- Delivering Your Message
- Be Direct
- Assertiveness
- Self-Attitude
- Words to Watch Out For
- Your Inner Self Talk
- Persuasion
- Thirty Ways to Persuade
- Case Study: A Negative Image
- I Messages
- The Assertive Formula
- Expressing Your No
- The Persistent Response
- Guidelines for Saying No
Session 12: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Certificate In Managing Difficult Conversations Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Conversation #1
- Conversation #2
Session 2: Choosing to Have the Conversation
- Considering the Consequences
- Establishing Your Frame of Reference
- Tips and Tricks
- Establishing Positive Intent
- Making Connections
- Accepting People for People
- Planning What You Want
- Things to Ask Yourself
- A Note on Fairness
Session 3: Toolkit for Successful Conversations
- Managing Your Body Language
- Making Connections
- Speaking Persuasively
- A Story from Mark Twain
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Asking Questions
- Making Connections
- Probing Techniques: Using Questions
- Probing Techniques: Pausing
- Probing Techniques: Using Reflection
- Probing Techniques: Paraphrasing
- Probing Techniques: Summary Questions
- The Probing Funnel
Session 4: Choosing the Time and Place
- Choosing the Time and Place
Session 5: Framework for Difficult Conversations
- Whats Your Purpose?
- Making Connections
- Steps for a Difficult Conversation
- Conversation Template
Session 6: Staying Safe
- Introduction
- Mutual Respect
- Common Ground
- Staying in Control
- When to Walk Away
- When Things Dont Work
Session 7: Testing the Waters
- Making Connections
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Active Listening Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Active Listening
- What is Active Listening?
- Responding to Feelings
- Reading Cues
- Demonstrating Listening
- Identifying Good Listeners
- Tips for Becoming a Better Listener
- Pre-Assignment Review
Session 3: Body Language Basics
- Silent Messages
- Making Connections
Session 4: Attitude is Everything!
- Understanding Sympathy and Empathy
- Demonstrating Empathy
- Creating the Right Mindset
- Reframing the Situation
- Establishing Positive Intent
- Maintaining Focus
- Being Genuine
- Considering Your Purpose
- Making Connections
- Constructing Your Response
Session 5: Encouraging Conversation
- What Is Said and What Is Heard
- The Ladder of Inference, Part One
- The Ladder of Inference, Part Two
- The Ladder of Inference, Part Three
- The Ladder of Inference, Part Four
- Reflection: Using Your Own Experiences as a Resource
- Asking Questions, Part One
- Asking Questions, Part Two
- Probing Techniques, Part One
- Probing Techniques, Part Two
- Paraphrasing Techniques
- Echoing Techniques
Session 6: Building Relationships
- Building Common Ground
- Finding Common Ground
- Using Humor
- NLP Tips and Tricks
- Associated or Dissociated
- Towards or Away From
- Match/Mismatch
Session 7: Getting Over Listening Roadblocks
- Problems and Solutions
- Making Connections
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
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2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
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The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
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had a very good experience with my course. It has helped me to get
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know. The course was very informative and easy to understand and broken
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18. Will this course be credited by universities?
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19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
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you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
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You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
NLP Tools for Real Life Online Bundle, 5 Certificate Courses
Interact And Respond To The World Better
Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - Interact And Respond To The World Better
|
|
Get BIG Savings with our NLP Tools for Real Life Online Bundle, 5 Certificate Courses
- NLP Tools for Real Life
- Introduction to Neuro Linguistic Programming
- Communication Strategies
- Managing Difficult Conversations
- Active Listening
1. NLP Tools for Real Life: Interact And Respond To The World Better
Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface so that you can have real choice over how you interact with and respond to the world. Once you have completed “Introduction to Neuro Linguistic Programming,” take this course and learn how you can do more with NLP.
This course will teach you about anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and self-hypnosis.
2. Introduction to Neuro Linguistic Programming: Bring Your Unconscious Thoughts To The Surface
In order to achieve results, you must master the art of bringing your unconscious thoughts to the surface. This course will give you the skills to do just that through neuro linguistic programming.
This introductory course will teach the basics of neuro linguistic programming (NLP). You’ll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean questions, and hypnotic language.
3. Communication Strategies: Learn The Various Aspects Of Communication
Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.
This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.
4. Managing Difficult Conversations: Work Your Way Through Tough Conversations
Whether it’s asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations.
This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively.
5. Active Listening: Learn the Basics of Active Listening
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. This course focuses on active listening, which encompasses the best of communication.
In this course, you will learn what active listening is and what qualities active listeners have. You’ll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks.
Receive Lifetime Access to Course Materials, so you can review at any time
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
NLP Tools for Real Life Online 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In NLP Tools for Real Life Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Developing Rapport
- Defining Rapport
- Matching and Mirroring: Introduction
- Matching and Mirroring
- Body Language
- Voice Characteristics
- Sensory Systems
- Pacing
- Scenario Two
- Leading
- Making Connections
Session 3: Getting in Tune with Yourself
- Establishing an Inner Map
- What Does Congruency Mean for Me?
- Achieving Congruency
- Deep Breathing
Session 4: Creating Comprehensive Outcomes
- The Elements of a Well-Formed Outcome
- Setting Some Personal Outcomes
Session 5: Creating a Desired State
- Basic Anchoring Techniques
- Steps for Creating a Basic Anchor
- Collapsing Anchors
- Chaining Anchors
- Making Connections
Session 6: Chunking Information
- The 7±2 Rule and the Ladder of Abstraction
- The Ladder of Abstraction
- Chunking
Session 7: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate In Introduction to Neuro Linguistic Programming Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What is Neuro-linguistic Programming?
- Defining Neuro-linguistic Programming
- So What Does It All Mean?
- A Brief History
- Understanding Common NLP Terms
Session 3: The NLP Presuppositions
- Core NLP Principles
Session 4: The Senses According to NLP
- Making Sense of Our Senses
- Using Our Sensory Systems
- Sensory Predicates
- Senses and Language
- Eye Accessing Cues
Session 5: Using Enriched Language
- Using Enriched Language
- Connecting with Everyone
Session 6: Interpreting Body Language
- The Signals We Send
- Interpreting Body Language
- Associated or Dissociated
- Towards or Away From
- Match or Mismatch
- Internally or Externally Oriented
- Using Body Language to Influence
Session 7: Asking Clean Questions
- The NLP Style of Questioning
- Using Clean Questions
- Sample NLP Question Frameworks
Session 8: The Power of Hypnotic Language
- Embedding Positive or Negative Commands
- Creating Commands
- Influencing Outcomes
- Presuppositions as Questions
- Insightful Sentences
- Overcoming Challenges
Session 9: Putting it all Together
- Case Study
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate In Communication Strategies Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Creating Positive Relationships
- Ten Quick Wins
- Making Connections
- The Power of Words
Session 3: Growing Our Self-Awareness
- Do You Question Your Competence?
- Competence Questionnaire
- Developing Confidence
Session 4: Communication Basics
- Defining a Skilled Communicator
- Making Connections
Session 5: Communication Barriers
- Case Study: New Neighbors
- Common Barriers
- Applying the Answers
- Being Mindful
Session 6: Asking Questions
- Asking Good Questions
- Types of Open-Ended Questions
- Introduction to Probing
- Probing Methods
- Pushing My Buttons
Session 7: Listening Skills
- Can You Hear Me?
- How Do You Rate Your Listening Ability?
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- What Is Said and What Is Heard
- Communication Situations
Session 8: Body Language
- What Do Our Bodies Say?
- Tips and Tricks
- Managing Your Messages
- The Signals People Send
- Gestures
- Interpreting Gestures
Session 9: Communication Styles
- Understanding Dichotomies
- Making Connections
- Advantages and Disadvantages
- Dichotomies in Action
- Step Two
- Step Three
Session 10: Creating a Positive Self-Image
- Seven Things People Determine from Your Appearance
- Pre-Assignment Review
- Self-Evaluation
Session 11: Frame of Reference
- Your Frame of Reference
- Suspending Belief
- Techniques for the Workplace
- Prepare, Prepare, Prepare
- Testing Our Theories
- Delivering Your Message
- Be Direct
- Assertiveness
- Self-Attitude
- Words to Watch Out For
- Your Inner Self Talk
- Persuasion
- Thirty Ways to Persuade
- Case Study: A Negative Image
- I Messages
- The Assertive Formula
- Expressing Your No
- The Persistent Response
- Guidelines for Saying No
Session 12: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Certificate In Managing Difficult Conversations Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Conversation #1
- Conversation #2
Session 2: Choosing to Have the Conversation
- Considering the Consequences
- Establishing Your Frame of Reference
- Tips and Tricks
- Establishing Positive Intent
- Making Connections
- Accepting People for People
- Planning What You Want
- Things to Ask Yourself
- A Note on Fairness
Session 3: Toolkit for Successful Conversations
- Managing Your Body Language
- Making Connections
- Speaking Persuasively
- A Story from Mark Twain
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Asking Questions
- Making Connections
- Probing Techniques: Using Questions
- Probing Techniques: Pausing
- Probing Techniques: Using Reflection
- Probing Techniques: Paraphrasing
- Probing Techniques: Summary Questions
- The Probing Funnel
Session 4: Choosing the Time and Place
- Choosing the Time and Place
Session 5: Framework for Difficult Conversations
- Whats Your Purpose?
- Making Connections
- Steps for a Difficult Conversation
- Conversation Template
Session 6: Staying Safe
- Introduction
- Mutual Respect
- Common Ground
- Staying in Control
- When to Walk Away
- When Things Dont Work
Session 7: Testing the Waters
- Making Connections
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Active Listening Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Active Listening
- What is Active Listening?
- Responding to Feelings
- Reading Cues
- Demonstrating Listening
- Identifying Good Listeners
- Tips for Becoming a Better Listener
- Pre-Assignment Review
Session 3: Body Language Basics
- Silent Messages
- Making Connections
Session 4: Attitude is Everything!
- Understanding Sympathy and Empathy
- Demonstrating Empathy
- Creating the Right Mindset
- Reframing the Situation
- Establishing Positive Intent
- Maintaining Focus
- Being Genuine
- Considering Your Purpose
- Making Connections
- Constructing Your Response
Session 5: Encouraging Conversation
- What Is Said and What Is Heard
- The Ladder of Inference, Part One
- The Ladder of Inference, Part Two
- The Ladder of Inference, Part Three
- The Ladder of Inference, Part Four
- Reflection: Using Your Own Experiences as a Resource
- Asking Questions, Part One
- Asking Questions, Part Two
- Probing Techniques, Part One
- Probing Techniques, Part Two
- Paraphrasing Techniques
- Echoing Techniques
Session 6: Building Relationships
- Building Common Ground
- Finding Common Ground
- Using Humor
- NLP Tips and Tricks
- Associated or Dissociated
- Towards or Away From
- Match/Mismatch
Session 7: Getting Over Listening Roadblocks
- Problems and Solutions
- Making Connections
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
