About This Course
What you will learn - Learn How to Develop a Highly Organized Corporate Behavior
|
|
Get BIG Savings with our Ultimate Developing Corporate Behavior Online Bundle, 10 Certificate Courses
- Developing Corporate Behavior
- Business Ethics
- Business Etiquette
- Civility in the Workplace
- Conflict Resolution
- Workplace Diversity
- Social Media in the Workplace
- Teamwork and Team Building
- Team Building For Managers
- Managing Effective Meetings
1. Developing Corporate Behavior: Learn How to Develop a Highly Organized Corporate Behavior
Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?
In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company.
By the end of this Developing Corporate Behavior Online Short Course, you will be able to:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
2. Business Ethics: Business Ethics are Vital for an Organization to be Successful
A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.
Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.
It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
By the end of this Business Ethics Online Short Course, you will be able to:
- Define and understand ethics
- Understand the benefits of ethics
- Create strategies to implement ethics at work
- Recognize social and business responsibility
- Identify ethical and unethical behavior
- Learn how to make ethical decisions and lead with integrity
3. Business Etiquette: Business Ethics are Vital for an Organization to be Successful
A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.
Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.
It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
By the end of this Business Ethics Online Short Course, you will be able to:
- Define and understand ethics
- Understand the benefits of ethics
- Create strategies to implement ethics at work
- Recognize social and business responsibility
- Identify ethical and unethical behavior
- Learn how to make ethical decisions and lead with integrity
4. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.
By the end of this Civility in the Workplace Online Short Course, you will be able to:
- Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
- Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
- Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
- Learn facilitative communication skills such as listening and appreciative inquiry.
- Learn specific interventions that can be utilized when there's conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.
5. Conflict Resolution: Learn How To Resolve Conflicts Of Any Size
There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.
Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.
You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Course Topics:
- Building Positive Energy
- Fishbone Diagram
- Agreement Frame
By the end of this Conflict Resolution Online Short Course, you will be able to:
- Understand what conflict and effective conflict resolution mean.
- Understand all six phases of the conflict resolution process.
- Understand the five main styles of conflict resolution.
- Be able to adapt the process for all types of conflicts.
- Be able to break out parts of the process and use those tools to prevent conflict.
- Be able to use basic communication tools, such as the agreement frame and open questions.
- Be able to use basic anger and stress management techniques
6. Workplace Diversity: Learn How Workplace Diversity Affects Your Workplace
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This Workplace Diversity Online Short Course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home.
Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.
By the end of this Workplace Diversity Online Short Course, you should be able to:
- Explain the definition, terms, and history of diversity
- Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
- List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
- Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
- Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
- Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
- Understand and respond to personal complaints, and develop a support system to manage the resolution process
- List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
- Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.
7. Social Media in the Workplace: Develop Workplace Social Media Strategies and Policy
People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity.
To effectively learn how to use social media in the workplace, an employee must learn the basic building blocks of social media and the different ways they interact and perform. Once we understand that social media is about communication, we can establish guidelines that allow employees feel free to network while staying focused at work. Our Social Media in the Workplace Online Course will help you get there.
By the end of the Social Media in the Workplace Online Course, you will be able to:
- Learn the meaning of social media
- Learn different ways social media is used and altered
- Build and maintain a social media policy
- Keeping your social media secure
- Establishing rules for the social media the company posts
- Discover the benefits and pitfalls of using social media
8. Teamwork and Team Building: Teamwork is Vital in a Successful Organization
For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.
The Teamwork and Team Building course will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. You will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.
Course Topics:
- Three Types of Teams
- T&J Four Phase Model
- Encouraging Teamwork
- The SWOT Analysis
By the end of this Teamwork and Team Building Online Course you, will be able to:
- Understand the concept of a team, and how to monitor success.
- Explain the four phases of the Tuckman team development model.
- Understand the three types of teams.
- Describe actions to take as a leader and as a follower for each of the four phases (Forming, Storming, Norming, and Performing).
- Understand the benefits and disadvantages of various team-building activities.
- Describe several team-building activities that you can use, and in what settings.
- Follow strategies for setting and leading team meetings.
- Detail problem - solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems.
- List actions to do -- and those to avoid -- when encouraging teamwork.
9. Team Building For Managers: Create An Environment of Greater Collaboration and Collegiality Through Team Building
Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be.
With our Team Building For Managers course, you will learn how important team building is and how beneficial it can be. Through this course, you will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this course and create a positive atmosphere within your company with the use of teams.
By the end of this Team Building For Managers Online Short Course, you will be able to:
- Discuss the benefits of team work
- Understand the importance of intentionally fostering teamwork
- Determine strategies your organization can take to build teams
- Understand the benefits of games and social activities in building a team
- Apply the principles of team building to your own organization
10. Managing Effective Meetings: Achieve Your Goals With Effective Team Meetings
This course is targeted at individuals and groups who require an understanding of the basics of workplace meeting management, and more importantly, how to ensure that meetings are effective.
You are on your first project and you have to organize and manage the project kick-off meeting. What do you do first? Do you create the agenda or the invitation list? How do you run a meeting? What preparation do you need? All of these are valid and real questions you, as the meeting manager, must address. There is no doubt about it. Meetings require skill and technique in order for the meeting to achieve its purpose. Disorganized and poorly managed meetings waste time and hurt your credibility as a meeting manager. Consistently leaving a poor impression with the attendees will haunt you if left unchecked.
The Managing Effective Meetings Online Course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression.
By the end of this Managing Effective Meetings Online Course, you will be able to:
- Understand the basic requirements for any meeting – agenda, invitations, roles, minutes etc.
- Utilise the tips and techniques provided here to determine an appropriate approach to use for your business meetings in different situations.
- Understand how technology can help your meetings.
- List the logistical items that you may need to address for your meeting.
- Understand the need for following up after a meeting to ensure action.
- Understand how to continually improve your meetings.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Developing Corporate Behavior 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Developing Corporate Behavior
Module One: Getting Started
By the end of this course, you will be able to:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
Module Two: The Science of
- What is Behavior?
- Psychology
- Sociology
- Anthropology
Module Three: Benefits for Corporate Behavior
- Employee Safety
- Conservation of Materials
- Engagement
- Improved Employee Performance
Module Four: Most Common Categories of Corporate Behavior
- Managerial Structure
- Values and Ethics
- Employee Accountability
- Workplace Incidents
Module Five: Managerial Structure
- Clearly Defined Management
- Qualified Management Team
- Obvious Advancement Path
- Apparent Grievance Procedures
Module Six: Company Values and Ethics
- Environmental
- Charity and Community Outreach
- Integrity
- Diversity
Module Seven: Employee Accountability
- Attitude
- Attendance
- Honesty
- Substance Abuse & Workplace Violence
Module Eight: Workplace Incidents
- Safety
- Prejudice & Discrimination
- Vandalism & Theft
- Harassment or Bullying
Module Nine: Designing and Implementing
- Group Planning
- Define Preferred Organizational Behaviors
- Hiring
- Training Employees
Module Ten: Corporate Team Behavior
- Team Building
- Better Communication
- Conflict Resolution
- to the Company and the Department
Module Eleven: Auditing Corporate Behavior
- Affirm Ethical Behavior
- Investigate and Review Reported Incidents
- Determine Progress
- Get Employee Feedback & Revise
Module Twelve: Wrapping Up
Course 2 - Business Ethics
Module One - Getting Started
Module Two - What is Ethics?
- What is Business Ethics?
- 10 Benefits of managing ethics
Module Three - Implementing Ethics in the Workplace
- Benefits
- Guidelines for managing ethics in the workplace
- Roles and responsibilities
Module Four - Employer / Employee Rights
- Privacy policies
- Harrassment issues
- Technology
Module Five - Business and Social Responsibilities
- Identifying types of responsibilities
- Handling conflicting social and business reponsibilities
Module Six - Ethical Decisions
- The basics
- Balancing personal and organisational ethics
- Common dilemmas
- Making ethical decisions
- Overcoming obstacles
Module Seven - Whistle Blowing
- Criteria and risk
- The process
- When you should "blow the whistle"
Module Eight - Managerial Ethics
- Ethical management
- Identifying the characteristics
- Ensuring ethical behavior
Module Nine - Unethical Behavior
- Recognise and identify
- Preventing
- Addressing
- Interventions
Module Ten - Ethics in Business (Part 1)
- Organisation basics
- Addressing the needs
- Ethical principles
Module Eleven - Ethics in Business (Part 2)
- Ethical Safeguards
- Developing a Code of Ethics
- Performing an Internal Ethics Audit
- Upholding the Ethics Program
Module Twelve - Wrapping Up
Course 3 - Business Etiquette
Module One - Getting Started
Module Two - What is Ethics?
- What is Business Ethics?
- 10 Benefits of managing ethics
Module Three - Implementing Ethics in the Workplace
- Benefits
- Guidelines for managing ethics in the workplace
- Roles and responsibilities
Module Four - Employer / Employee Rights
- Privacy policies
- Harrassment issues
- Technology
Module Five - Business and Social Responsibilities
- Identifying types of responsibilities
- Handling conflicting social and business reponsibilities
Module Six - Ethical Decisions
- The basics
- Balancing personal and organisational ethics
- Common dilemmas
- Making ethical decisions
- Overcoming obstacles
Module Seven - Whistle Blowing
- Criteria and risk
- The process
- When you should "blow the whistle"
Module Eight - Managerial Ethics
- Ethical management
- Identifying the characteristics
- Ensuring ethical behavior
Module Nine - Unethical Behavior
- Recognise and identify
- Preventing
- Addressing
- Interventions
Module Ten - Ethics in Business (Part 1)
- Organisation basics
- Addressing the needs
- Ethical principles
Module Eleven - Ethics in Business (Part 2)
- Ethical Safeguards
- Developing a Code of Ethics
- Performing an Internal Ethics Audit
- Upholding the Ethics Program
Module Twelve - Wrapping Up
Course 4 - Civility in the Workplace
Module One - Getting Started
Module Two - Introduction
- What is Uncivil Behavior?
- Three reasons why you should be civil
- Dealing with difficult personalities
- Cost and rewards
Module Three - Effective Work Etiquette
- Greetings
- Respect
- Involvement
- Being politically correct
Module Four - Costs and Rewards
- Incivility and the costs
- Civility and rewards
- Four causes of incivility
- How to overcome it
Module Five - Conflict Resolution
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Module Six - Getting to the Cause
- Examining the root cause
- Creating a cause-and-effect diagram
- Forgiveness
- Benefits of resolution
Module Seven - Communication
- Para-verbal communication
- Non-verbal communication
- Listening skills
- Appreciative inquiry
Module Eight - Negotiation
- Three sides to incivility
- Mediation
- Arbitration
- Creative problem-solving
Module Nine - Identifying your Needs
- Completing a needs analysis
- Focus groups
- Observations
- Anonymous surveys
Module Ten - Writing a Civility Policy
- Designating the core group
- Defining what is unacceptable behavior
- Defining the consequence
- Writing the policy
Module Eleven - Implementing the Policy
- The first steps
- Training
- Addressing complaints
- Enforcing violators
Module Twelve - Wrapping up
Course 5 - Conflict Resolution
Section One: Getting Started
Section Two: Introduction to Conflict Resolution
- Conflict, What Is It?
- What is Effective Conflict Resolution?
- Understanding the Effective Conflict Resolution Process
Section Three: Effective Conflict Resolution Styles
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Section Four: Creating a Communicative Atmosphere
- Defuse Emotions
- Setting Ground Rules
- Choosing the Time and Place
Section Five: Mutual Understanding
- What Do I Want?
- What Do They Want?
- What Do We Want?
Section Six: Focusing on Individual and Shared Needs
- Identify Common Ground
- Build Positive Energy and Goodwill
- Strengthen Your Partnership
Section Seven: Analysing to the Root Cause
- Examining Root Causes
- Creating a Cause and Effect Diagram
- Identifying the Benefits of Resolution
Section Eight: Create Options
- Generate, Don’t Evaluate
- Creating Mutual Gain Options and Multiple Option Solutions
- Digging Deeper into Your Options
Section Nine: Solution Building
- Creating Criteria
- Creating a Shortlist
- Choosing a Solution
- Building a Plan
Module Ten: The Short Version of the Process
- Evaluating the Situation
- Choosing Your Steps
- Creating an Action Plan
- Using Individual Process Steps
Module Eleven: Additional Tools
- Stress and Anger Management Techniques
- The Agreement Frame
- Asking Open Questions
Module Twelve: Wrapping Up
Course 6 - Workplace Diversity
Section One: Getting Started
- Workshop Objectives
Section Two: Diversity, what is it?
- Group & Discriminatory Terms
Section Three: Stereotypes
- Stereotype or Plain Bias
- Stereotype or Plain Bias
- It Starts With You
Section Four: Tearing Down the Baggage Barriers
- Changing Your Approach
- Workplace Changes
- Social Changes
Section Five: Verbal Communication Skills
- Ten Ways to Listen Better Today
- Asking Questions
- Paraverbal communication
- The Power of Tone
- Communicating With Power
Section Six: Non-Verbal Communication
- Your Body speaks its own Language
- The Signals You Send
Section Seven: Taking a Proactive Approach
- Why a Diversity Audit
- Conducting a Diversity Audit
- Stop Discrimination
- Definitions
- Discourage Discrimination
Section Eight: Coping with Discrimination
- The Warning Signs
- Reprisal Discrimination
- So what should you do?
Section Nine: From a Managers Perspective
- Create Detailed Records
- Next Actions
- Investigate the Complaint
Section Ten: From an Organisational Perspective
- Receiving a Complaint
- Making a Decision
- Document, Document, Document
- The Follow-Up
- Lessons Learned
Section Eleven: Employee Discipline
- How to Prepare & Conduct Disciplinary Meetings
- What to Say When Terminating an Employee
Section Twelve: Wrapping Up
Course 7 - Social Media in the Workplace
Module One - Getting Started
Module Two - Who is Social Media?
- Online communities
- User created content
- Information sharing
- Communication tools
Module Three - Defining your Social Media Policy (Part 1)
- It should be a living document
- Choosing an information officer
- What can and cannot be shared
- Legal and ethic specifications
Module Four - Defining your Social Media Policy (Part 2)
- New hire orientation
- Let common sense guide you
- Nothing offensive
- Rules on soliciting and personal posts
Module Five - Creating a Living Document
- What is a living document?
- How often is it revised?
- Who will be in charge?
- Change management
Module Six - Keeping an Eye on Security
- Password rules
- Needs constant monitoring
- Keeping information confidential
- Protecting intellectual property
Module Seven - Rules to Follow when Positing (Part 1)
- Always show respect
- Stop and think before you post
- Always be honest
- Never discredit or talk ill of competitors
Module Eight - Rules to Follow when Posting (Part 2)
- Be transparent
- Act like you would in real life
- Grammar and spelling still counts
- Never post when you are angry
Module Nine - Benefits of Social Media
- From audience to author
- Builds customer loyalty
- Speed and flexibility in communication
- Two way communications
Module Ten - The Pitfalls of Social Media
- Bullying
- Group think
- Trolling
- Remember, it is out there forever
Module Eleven - Listen to Your Customers
- They provide great feedback
- It makes them happy
- Improves your brand
- Improves product development
Module Twelve - Wrapping Up
Course 8 - Teamwork and Team Building
Section One: Getting Started
Section Two: Defining Success
- What is a Team?
- An Overview of Tuckman and Jensen’s Four-Phase Model
Section Three: Types of Teams
- The Traditional Team
- What are Self-Directed Teams
- Virtual Teams
Section Four: First Stage of Team Development – Forming
- Characteristics of the Stage Forming
- A Leaders Role for Forming
- A Followers Role for Forming
Section Five: Second Stage of Team Development – Storming
- Characteristics of the Stage Storming
- A Leaders Role for Storming
- A Followers Role for Storming
Section Six: Third Stage of Team Development – Norming
- Characteristics of the Stage Norming
- A Leaders Role for Norming
- A Followers Role for Norming
Section Seven: Fourth Stage of Team Development – Performing
- Characteristics of the Stage Performing
- A Leaders Role for Performing
- A Followers Role for Performing
Section Eight: Team Building Activities
- The Benefits and Disadvantages
- Team-Building Activities That Won’t Make People Cringe
- Location for Team-Building
Section Nine: Making the Most of Team Meetings
- Setting the Time and the Place
- Trying the 50-Minute Meeting
- Using Celebrations of All Sizes
Section Ten: Solving Problems as a Team
- The Six Thinking Hats
- Encouraging Brainstorming
- Basic Brainstorming
- Building Consensus
Section Eleven: Encouraging Teamwork
- Some Things to Do
- Some Things to Avoid
- Some Things to Consider
Section Twelve: Wrapping Up
Course 9 - Team Building For Managers
Module One: Getting Started
Module Two: What Are the Benefits of Team Building?
- Better Communication and Conflict Resolution
- Effectiveness
- Motivation
- Camaraderie
Module Three: Types of Team Building Activities
- Games
- Activities
- Education
- Social Gatherings
- Module Four: Games
- Games for Introductions
- Games to Build Camaraderie
- Games for Problem-Solving
- Games to Stimulate Interaction
Module Five: More Team Building Games
- Games to Build Trust
- Games to Motivate
- Games to Build Communication
- Games for Conflict Resolution
Module Six: Activities
- Activities to Build Camaraderie
- Activities for Idea Sharing
- Activities to Build Trust
- Activities to Stimulate Interaction
Module Seven: More Team Building Activities
- Activities to Motivate
- Activities to Improve Working Together
- Activities to Build Communication
- Activities for Conflict Resolution
Module Eight: Social Gatherings
- Singing/Karaoke
- Dinner/Potlucks
- Physical Activities
- Meetings
Module Nine: Common Mistakes When Team Building
- Allowing Cliques to Develop
- Not Delegating Tasks
- Rewarding in Private/Criticizing in Public
- Disjointed Plans of Grandeur
Module Ten: Formatting a Team Building Plan
- Define the Goal
- Consult Team Members
- Research and Create Structure
- Keep It Fun
Module Eleven: Evaluate
- Was the Goal Met?
- Was the Team Building Cohesive?
- What Did the Team Think of the Team Building?
- How Can the Team Building Be Improved for Next Time?
Module Twelve: Wrapping Up
Course 10 - Managing Effective Meetings
Getting Started
- What this course will cover
- Course Objectives
Section One – Meeting Basics
- What do I need for my meeting?
Section Two – The Agenda
- Agenda Structure
- Things to consider
- Preparation and time
- Choosing an Agenda Format
Section Three: Preparation, Pre-Reading
- What preparation might participants need?
- How can the organizer facilitate the participants’ preparation?
Section Four: Using Technology
- What Technology do I need?
- Managing the technology
Section Five: Logistics
- Logistical Needs?
Section Six: Regular Meetings
- Formal meeting needs
- Regular informal meetings
Section Seven: Larger Meetings/Events
- Additional requirements for larger meetings?
Section Eight: Conducting an effective meeting
- Running the Meeting
Section Nine: Role Play
- Role Play
Section Ten: Minutes and follow ups
- Format and taking of Minutes
Section Eleven: Improving your meetings
- What can be improved?
Section Twelve: Additional Considerations
- Do you need to have a meeting?
- Pre-warning
- Games
- Incentives/prizes
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Today, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
• How to layout a Success Plan.
• Get where you want to be in life.
• How to unclutter your mind to succeed.
• Achieve your dreams using your imagination.
• How to have faith in yourself.
Features:
• Life time access
• Complement your individual course purchase.
• Click here Personal Success Training Program to see thousands of positive reviews,
Hurry - offer - ends today!
Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Ultimate Developing Corporate Behavior Online Bundle, 10 Certificate Courses
Develop Good Workplace Behavior
Bundle Up & Save - Learn More and Save More when you Upgrade to the Mega Bundle below & Save 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
3-DAY WEEKEND SALE - ENDS 24 NOV
BEAT THE PRICE RISE!
About This Course
What you will learn - Learn How to Develop a Highly Organized Corporate Behavior
|
|
Get BIG Savings with our Ultimate Developing Corporate Behavior Online Bundle, 10 Certificate Courses
- Developing Corporate Behavior
- Business Ethics
- Business Etiquette
- Civility in the Workplace
- Conflict Resolution
- Workplace Diversity
- Social Media in the Workplace
- Teamwork and Team Building
- Team Building For Managers
- Managing Effective Meetings
1. Developing Corporate Behavior: Learn How to Develop a Highly Organized Corporate Behavior
Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?
In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company.
By the end of this Developing Corporate Behavior Online Short Course, you will be able to:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
2. Business Ethics: Business Ethics are Vital for an Organization to be Successful
A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.
Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.
It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
By the end of this Business Ethics Online Short Course, you will be able to:
- Define and understand ethics
- Understand the benefits of ethics
- Create strategies to implement ethics at work
- Recognize social and business responsibility
- Identify ethical and unethical behavior
- Learn how to make ethical decisions and lead with integrity
3. Business Etiquette: Business Ethics are Vital for an Organization to be Successful
A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.
Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.
It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
By the end of this Business Ethics Online Short Course, you will be able to:
- Define and understand ethics
- Understand the benefits of ethics
- Create strategies to implement ethics at work
- Recognize social and business responsibility
- Identify ethical and unethical behavior
- Learn how to make ethical decisions and lead with integrity
4. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.
By the end of this Civility in the Workplace Online Short Course, you will be able to:
- Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
- Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
- Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
- Learn facilitative communication skills such as listening and appreciative inquiry.
- Learn specific interventions that can be utilized when there's conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.
5. Conflict Resolution: Learn How To Resolve Conflicts Of Any Size
There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.
Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.
You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Course Topics:
- Building Positive Energy
- Fishbone Diagram
- Agreement Frame
By the end of this Conflict Resolution Online Short Course, you will be able to:
- Understand what conflict and effective conflict resolution mean.
- Understand all six phases of the conflict resolution process.
- Understand the five main styles of conflict resolution.
- Be able to adapt the process for all types of conflicts.
- Be able to break out parts of the process and use those tools to prevent conflict.
- Be able to use basic communication tools, such as the agreement frame and open questions.
- Be able to use basic anger and stress management techniques
6. Workplace Diversity: Learn How Workplace Diversity Affects Your Workplace
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This Workplace Diversity Online Short Course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home.
Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.
By the end of this Workplace Diversity Online Short Course, you should be able to:
- Explain the definition, terms, and history of diversity
- Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
- List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
- Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
- Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
- Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
- Understand and respond to personal complaints, and develop a support system to manage the resolution process
- List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
- Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.
7. Social Media in the Workplace: Develop Workplace Social Media Strategies and Policy
People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity.
To effectively learn how to use social media in the workplace, an employee must learn the basic building blocks of social media and the different ways they interact and perform. Once we understand that social media is about communication, we can establish guidelines that allow employees feel free to network while staying focused at work. Our Social Media in the Workplace Online Course will help you get there.
By the end of the Social Media in the Workplace Online Course, you will be able to:
- Learn the meaning of social media
- Learn different ways social media is used and altered
- Build and maintain a social media policy
- Keeping your social media secure
- Establishing rules for the social media the company posts
- Discover the benefits and pitfalls of using social media
8. Teamwork and Team Building: Teamwork is Vital in a Successful Organization
For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.
The Teamwork and Team Building course will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. You will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.
Course Topics:
- Three Types of Teams
- T&J Four Phase Model
- Encouraging Teamwork
- The SWOT Analysis
By the end of this Teamwork and Team Building Online Course you, will be able to:
- Understand the concept of a team, and how to monitor success.
- Explain the four phases of the Tuckman team development model.
- Understand the three types of teams.
- Describe actions to take as a leader and as a follower for each of the four phases (Forming, Storming, Norming, and Performing).
- Understand the benefits and disadvantages of various team-building activities.
- Describe several team-building activities that you can use, and in what settings.
- Follow strategies for setting and leading team meetings.
- Detail problem - solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems.
- List actions to do -- and those to avoid -- when encouraging teamwork.
9. Team Building For Managers: Create An Environment of Greater Collaboration and Collegiality Through Team Building
Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be.
With our Team Building For Managers course, you will learn how important team building is and how beneficial it can be. Through this course, you will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this course and create a positive atmosphere within your company with the use of teams.
By the end of this Team Building For Managers Online Short Course, you will be able to:
- Discuss the benefits of team work
- Understand the importance of intentionally fostering teamwork
- Determine strategies your organization can take to build teams
- Understand the benefits of games and social activities in building a team
- Apply the principles of team building to your own organization
10. Managing Effective Meetings: Achieve Your Goals With Effective Team Meetings
This course is targeted at individuals and groups who require an understanding of the basics of workplace meeting management, and more importantly, how to ensure that meetings are effective.
You are on your first project and you have to organize and manage the project kick-off meeting. What do you do first? Do you create the agenda or the invitation list? How do you run a meeting? What preparation do you need? All of these are valid and real questions you, as the meeting manager, must address. There is no doubt about it. Meetings require skill and technique in order for the meeting to achieve its purpose. Disorganized and poorly managed meetings waste time and hurt your credibility as a meeting manager. Consistently leaving a poor impression with the attendees will haunt you if left unchecked.
The Managing Effective Meetings Online Course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression.
By the end of this Managing Effective Meetings Online Course, you will be able to:
- Understand the basic requirements for any meeting – agenda, invitations, roles, minutes etc.
- Utilise the tips and techniques provided here to determine an appropriate approach to use for your business meetings in different situations.
- Understand how technology can help your meetings.
- List the logistical items that you may need to address for your meeting.
- Understand the need for following up after a meeting to ensure action.
- Understand how to continually improve your meetings.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Developing Corporate Behavior 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Developing Corporate Behavior
Module One: Getting Started
By the end of this course, you will be able to:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
Module Two: The Science of
- What is Behavior?
- Psychology
- Sociology
- Anthropology
Module Three: Benefits for Corporate Behavior
- Employee Safety
- Conservation of Materials
- Engagement
- Improved Employee Performance
Module Four: Most Common Categories of Corporate Behavior
- Managerial Structure
- Values and Ethics
- Employee Accountability
- Workplace Incidents
Module Five: Managerial Structure
- Clearly Defined Management
- Qualified Management Team
- Obvious Advancement Path
- Apparent Grievance Procedures
Module Six: Company Values and Ethics
- Environmental
- Charity and Community Outreach
- Integrity
- Diversity
Module Seven: Employee Accountability
- Attitude
- Attendance
- Honesty
- Substance Abuse & Workplace Violence
Module Eight: Workplace Incidents
- Safety
- Prejudice & Discrimination
- Vandalism & Theft
- Harassment or Bullying
Module Nine: Designing and Implementing
- Group Planning
- Define Preferred Organizational Behaviors
- Hiring
- Training Employees
Module Ten: Corporate Team Behavior
- Team Building
- Better Communication
- Conflict Resolution
- to the Company and the Department
Module Eleven: Auditing Corporate Behavior
- Affirm Ethical Behavior
- Investigate and Review Reported Incidents
- Determine Progress
- Get Employee Feedback & Revise
Module Twelve: Wrapping Up
Course 2 - Business Ethics
Module One - Getting Started
Module Two - What is Ethics?
- What is Business Ethics?
- 10 Benefits of managing ethics
Module Three - Implementing Ethics in the Workplace
- Benefits
- Guidelines for managing ethics in the workplace
- Roles and responsibilities
Module Four - Employer / Employee Rights
- Privacy policies
- Harrassment issues
- Technology
Module Five - Business and Social Responsibilities
- Identifying types of responsibilities
- Handling conflicting social and business reponsibilities
Module Six - Ethical Decisions
- The basics
- Balancing personal and organisational ethics
- Common dilemmas
- Making ethical decisions
- Overcoming obstacles
Module Seven - Whistle Blowing
- Criteria and risk
- The process
- When you should "blow the whistle"
Module Eight - Managerial Ethics
- Ethical management
- Identifying the characteristics
- Ensuring ethical behavior
Module Nine - Unethical Behavior
- Recognise and identify
- Preventing
- Addressing
- Interventions
Module Ten - Ethics in Business (Part 1)
- Organisation basics
- Addressing the needs
- Ethical principles
Module Eleven - Ethics in Business (Part 2)
- Ethical Safeguards
- Developing a Code of Ethics
- Performing an Internal Ethics Audit
- Upholding the Ethics Program
Module Twelve - Wrapping Up
Course 3 - Business Etiquette
Module One - Getting Started
Module Two - What is Ethics?
- What is Business Ethics?
- 10 Benefits of managing ethics
Module Three - Implementing Ethics in the Workplace
- Benefits
- Guidelines for managing ethics in the workplace
- Roles and responsibilities
Module Four - Employer / Employee Rights
- Privacy policies
- Harrassment issues
- Technology
Module Five - Business and Social Responsibilities
- Identifying types of responsibilities
- Handling conflicting social and business reponsibilities
Module Six - Ethical Decisions
- The basics
- Balancing personal and organisational ethics
- Common dilemmas
- Making ethical decisions
- Overcoming obstacles
Module Seven - Whistle Blowing
- Criteria and risk
- The process
- When you should "blow the whistle"
Module Eight - Managerial Ethics
- Ethical management
- Identifying the characteristics
- Ensuring ethical behavior
Module Nine - Unethical Behavior
- Recognise and identify
- Preventing
- Addressing
- Interventions
Module Ten - Ethics in Business (Part 1)
- Organisation basics
- Addressing the needs
- Ethical principles
Module Eleven - Ethics in Business (Part 2)
- Ethical Safeguards
- Developing a Code of Ethics
- Performing an Internal Ethics Audit
- Upholding the Ethics Program
Module Twelve - Wrapping Up
Course 4 - Civility in the Workplace
Module One - Getting Started
Module Two - Introduction
- What is Uncivil Behavior?
- Three reasons why you should be civil
- Dealing with difficult personalities
- Cost and rewards
Module Three - Effective Work Etiquette
- Greetings
- Respect
- Involvement
- Being politically correct
Module Four - Costs and Rewards
- Incivility and the costs
- Civility and rewards
- Four causes of incivility
- How to overcome it
Module Five - Conflict Resolution
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Module Six - Getting to the Cause
- Examining the root cause
- Creating a cause-and-effect diagram
- Forgiveness
- Benefits of resolution
Module Seven - Communication
- Para-verbal communication
- Non-verbal communication
- Listening skills
- Appreciative inquiry
Module Eight - Negotiation
- Three sides to incivility
- Mediation
- Arbitration
- Creative problem-solving
Module Nine - Identifying your Needs
- Completing a needs analysis
- Focus groups
- Observations
- Anonymous surveys
Module Ten - Writing a Civility Policy
- Designating the core group
- Defining what is unacceptable behavior
- Defining the consequence
- Writing the policy
Module Eleven - Implementing the Policy
- The first steps
- Training
- Addressing complaints
- Enforcing violators
Module Twelve - Wrapping up
Course 5 - Conflict Resolution
Section One: Getting Started
Section Two: Introduction to Conflict Resolution
- Conflict, What Is It?
- What is Effective Conflict Resolution?
- Understanding the Effective Conflict Resolution Process
Section Three: Effective Conflict Resolution Styles
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Section Four: Creating a Communicative Atmosphere
- Defuse Emotions
- Setting Ground Rules
- Choosing the Time and Place
Section Five: Mutual Understanding
- What Do I Want?
- What Do They Want?
- What Do We Want?
Section Six: Focusing on Individual and Shared Needs
- Identify Common Ground
- Build Positive Energy and Goodwill
- Strengthen Your Partnership
Section Seven: Analysing to the Root Cause
- Examining Root Causes
- Creating a Cause and Effect Diagram
- Identifying the Benefits of Resolution
Section Eight: Create Options
- Generate, Don’t Evaluate
- Creating Mutual Gain Options and Multiple Option Solutions
- Digging Deeper into Your Options
Section Nine: Solution Building
- Creating Criteria
- Creating a Shortlist
- Choosing a Solution
- Building a Plan
Module Ten: The Short Version of the Process
- Evaluating the Situation
- Choosing Your Steps
- Creating an Action Plan
- Using Individual Process Steps
Module Eleven: Additional Tools
- Stress and Anger Management Techniques
- The Agreement Frame
- Asking Open Questions
Module Twelve: Wrapping Up
Course 6 - Workplace Diversity
Section One: Getting Started
- Workshop Objectives
Section Two: Diversity, what is it?
- Group & Discriminatory Terms
Section Three: Stereotypes
- Stereotype or Plain Bias
- Stereotype or Plain Bias
- It Starts With You
Section Four: Tearing Down the Baggage Barriers
- Changing Your Approach
- Workplace Changes
- Social Changes
Section Five: Verbal Communication Skills
- Ten Ways to Listen Better Today
- Asking Questions
- Paraverbal communication
- The Power of Tone
- Communicating With Power
Section Six: Non-Verbal Communication
- Your Body speaks its own Language
- The Signals You Send
Section Seven: Taking a Proactive Approach
- Why a Diversity Audit
- Conducting a Diversity Audit
- Stop Discrimination
- Definitions
- Discourage Discrimination
Section Eight: Coping with Discrimination
- The Warning Signs
- Reprisal Discrimination
- So what should you do?
Section Nine: From a Managers Perspective
- Create Detailed Records
- Next Actions
- Investigate the Complaint
Section Ten: From an Organisational Perspective
- Receiving a Complaint
- Making a Decision
- Document, Document, Document
- The Follow-Up
- Lessons Learned
Section Eleven: Employee Discipline
- How to Prepare & Conduct Disciplinary Meetings
- What to Say When Terminating an Employee
Section Twelve: Wrapping Up
Course 7 - Social Media in the Workplace
Module One - Getting Started
Module Two - Who is Social Media?
- Online communities
- User created content
- Information sharing
- Communication tools
Module Three - Defining your Social Media Policy (Part 1)
- It should be a living document
- Choosing an information officer
- What can and cannot be shared
- Legal and ethic specifications
Module Four - Defining your Social Media Policy (Part 2)
- New hire orientation
- Let common sense guide you
- Nothing offensive
- Rules on soliciting and personal posts
Module Five - Creating a Living Document
- What is a living document?
- How often is it revised?
- Who will be in charge?
- Change management
Module Six - Keeping an Eye on Security
- Password rules
- Needs constant monitoring
- Keeping information confidential
- Protecting intellectual property
Module Seven - Rules to Follow when Positing (Part 1)
- Always show respect
- Stop and think before you post
- Always be honest
- Never discredit or talk ill of competitors
Module Eight - Rules to Follow when Posting (Part 2)
- Be transparent
- Act like you would in real life
- Grammar and spelling still counts
- Never post when you are angry
Module Nine - Benefits of Social Media
- From audience to author
- Builds customer loyalty
- Speed and flexibility in communication
- Two way communications
Module Ten - The Pitfalls of Social Media
- Bullying
- Group think
- Trolling
- Remember, it is out there forever
Module Eleven - Listen to Your Customers
- They provide great feedback
- It makes them happy
- Improves your brand
- Improves product development
Module Twelve - Wrapping Up
Course 8 - Teamwork and Team Building
Section One: Getting Started
Section Two: Defining Success
- What is a Team?
- An Overview of Tuckman and Jensen’s Four-Phase Model
Section Three: Types of Teams
- The Traditional Team
- What are Self-Directed Teams
- Virtual Teams
Section Four: First Stage of Team Development – Forming
- Characteristics of the Stage Forming
- A Leaders Role for Forming
- A Followers Role for Forming
Section Five: Second Stage of Team Development – Storming
- Characteristics of the Stage Storming
- A Leaders Role for Storming
- A Followers Role for Storming
Section Six: Third Stage of Team Development – Norming
- Characteristics of the Stage Norming
- A Leaders Role for Norming
- A Followers Role for Norming
Section Seven: Fourth Stage of Team Development – Performing
- Characteristics of the Stage Performing
- A Leaders Role for Performing
- A Followers Role for Performing
Section Eight: Team Building Activities
- The Benefits and Disadvantages
- Team-Building Activities That Won’t Make People Cringe
- Location for Team-Building
Section Nine: Making the Most of Team Meetings
- Setting the Time and the Place
- Trying the 50-Minute Meeting
- Using Celebrations of All Sizes
Section Ten: Solving Problems as a Team
- The Six Thinking Hats
- Encouraging Brainstorming
- Basic Brainstorming
- Building Consensus
Section Eleven: Encouraging Teamwork
- Some Things to Do
- Some Things to Avoid
- Some Things to Consider
Section Twelve: Wrapping Up
Course 9 - Team Building For Managers
Module One: Getting Started
Module Two: What Are the Benefits of Team Building?
- Better Communication and Conflict Resolution
- Effectiveness
- Motivation
- Camaraderie
Module Three: Types of Team Building Activities
- Games
- Activities
- Education
- Social Gatherings
- Module Four: Games
- Games for Introductions
- Games to Build Camaraderie
- Games for Problem-Solving
- Games to Stimulate Interaction
Module Five: More Team Building Games
- Games to Build Trust
- Games to Motivate
- Games to Build Communication
- Games for Conflict Resolution
Module Six: Activities
- Activities to Build Camaraderie
- Activities for Idea Sharing
- Activities to Build Trust
- Activities to Stimulate Interaction
Module Seven: More Team Building Activities
- Activities to Motivate
- Activities to Improve Working Together
- Activities to Build Communication
- Activities for Conflict Resolution
Module Eight: Social Gatherings
- Singing/Karaoke
- Dinner/Potlucks
- Physical Activities
- Meetings
Module Nine: Common Mistakes When Team Building
- Allowing Cliques to Develop
- Not Delegating Tasks
- Rewarding in Private/Criticizing in Public
- Disjointed Plans of Grandeur
Module Ten: Formatting a Team Building Plan
- Define the Goal
- Consult Team Members
- Research and Create Structure
- Keep It Fun
Module Eleven: Evaluate
- Was the Goal Met?
- Was the Team Building Cohesive?
- What Did the Team Think of the Team Building?
- How Can the Team Building Be Improved for Next Time?
Module Twelve: Wrapping Up
Course 10 - Managing Effective Meetings
Getting Started
- What this course will cover
- Course Objectives
Section One – Meeting Basics
- What do I need for my meeting?
Section Two – The Agenda
- Agenda Structure
- Things to consider
- Preparation and time
- Choosing an Agenda Format
Section Three: Preparation, Pre-Reading
- What preparation might participants need?
- How can the organizer facilitate the participants’ preparation?
Section Four: Using Technology
- What Technology do I need?
- Managing the technology
Section Five: Logistics
- Logistical Needs?
Section Six: Regular Meetings
- Formal meeting needs
- Regular informal meetings
Section Seven: Larger Meetings/Events
- Additional requirements for larger meetings?
Section Eight: Conducting an effective meeting
- Running the Meeting
Section Nine: Role Play
- Role Play
Section Ten: Minutes and follow ups
- Format and taking of Minutes
Section Eleven: Improving your meetings
- What can be improved?
Section Twelve: Additional Considerations
- Do you need to have a meeting?
- Pre-warning
- Games
- Incentives/prizes
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Today, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
• How to layout a Success Plan.
• Get where you want to be in life.
• How to unclutter your mind to succeed.
• Achieve your dreams using your imagination.
• How to have faith in yourself.
Features:
• Life time access
• Complement your individual course purchase.
• Click here Personal Success Training Program to see thousands of positive reviews,
Hurry - offer - ends today!
Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
