About This Course
What you will learn - Have a Smooth Working Relationship within your Business Field
Create a Solid Network Meet Strategic Alliance Partners Creating Opportunities Customizing Your Approach | Asking for examples Using repetition Signals to Watch For Noticing Signals |
Get BIG Savings with our Ultimate Networking Within the Company Online Bundle, 10 Certificate Courses
- Networking Within the Company
- Networking Outside the Company
- Assertiveness and Self-Confidence
- Networking for Success
- Communication Strategies
- Prospecting for Leads Like a Pro
- Interpersonal Skills
- Developing a High Reliability Organization
- High Performance Teams Inside the Company
- Public Relations Boot Camp
1. Networking Within the Company: Have a Smooth Working Relationship within your Business Field
Networking is a factor that is seldom being notice in your business but would greatly affect your entire organizational environment if you take it for granted. Thus, this course highlights the true definition of networking and its importance. Knowing how valuable to know not only your direct subordinates but the people under them that highly impacts your business hierarchy.
By the end of this Networking Within the Company Online Short Course, you will be able to:
- Define networking
- Understand networking principles
- Use networking tools
- Avoid common mistakes
- Understand how to build relationships
- Manage time successfully
2. Networking Outside the Company: Learn Effective Networking Techniques
Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great Course.
With our Power of Networking (Outside the Company) Course, you will begin to see how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their networking strategy.
Course Objectives:
- Identify and avoid obstacles
- Implement networking principles
- Use online tools
- Prioritize contacts
- Manage networks effectively
3. Assertiveness and Self-Confidence: How To Be A High Achiever and Succeed in Life!
Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits in your professional and personal lives.
The Assertiveness and Self-Confidence course will give you an understanding of what assertiveness and self-confidence mean and how to develop those feelings in your day-to-day lives. These skills will encompass many aspects of your life and have a positive effect.
By the end of the Assertiveness and Self-Confidence Online Short Course, you will be able to:
- Define assertiveness and self-confidence, and list the 4 styles of communication
- Describe the types of negative thinking, and how one can overcome negative thoughts
- Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
- Define the importance of goal setting, and practice setting SMART goals for assertive behavior
- Utilize methodologies for understanding your worth - and the use of positive talk
- List reasons why a pleasing appearance and body language are critical for creating a strong first impression
- Practice sending positive communications phrased as "I-Messages"
- Use the STAR model to make your case during a presentation challenge
- Display rapport-building skills through assertive methods of expressing disagreement and consensus - building techniques
- Practice strategies for gaining positive outcomes in difficult interpersonal situations.
4. Networking for Success: Learn to develop meaningful relationships
Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. In this Networking for Success course, you’ll learn the essential ingredients for business networking, including in-person, people-centered connections, and online spaces such as LinkedIn.
What will you learn with our Networking for Success Online Course?
- Identify opportunities
- Create a positive first impression
- Develop a memorable intro
- Start conversations
- Handle business cards
- Manage sticky situations
- Follow up with others
- Organize your network
- Network in online spaces
5. Communication Strategies: Have a Smooth Working Relationship within your Business Field
Networking is a factor that is seldom being notice in your business but would greatly affect your entire organizational environment if you take it for granted. Thus, this course highlights the true definition of networking and its importance. Knowing how valuable to know not only your direct subordinates but the people under them that highly impacts your business hierarchy.
By the end of this Networking Within the Company Online Short Course, you will be able to:
- Define networking
- Understand networking principles
- Use networking tools
- Avoid common mistakes
- Understand how to build relationships
- Manage time successfully
6. Prospecting for Leads Like a Pro: Learn how to find prospects through networking, trade shows, lost accounts, and cold calls
Sales is a constant cycle. In order to make sales in the coming weeks and months, you need to start planting the seeds today. Understanding how to identify and manage prospects is a key part of your sales success.
This course will teach you how to identify your target market, use a prospect dashboard, and set goals. You will also learn how to find prospects through networking, trade shows, lost accounts, and cold calls.
What will you learn with our Prospecting for Leads Like a Pro Online Course?
- Understand the importance of expanding your client base through effective prospecting.
- Learn how to use a prospecting system to make you more successful.
- Identify target markets and target companies with the 80/20 rule in mind.
- Develop and practice networking skills at every opportunity.
- Develop, refine, and execute the art of cold calling.
7. Interpersonal Skills: Learn Powerful Communication Skills!
We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
By the end of this Interpersonal Skills Online Short Course, you will be able to:
- Understand the difference between hearing and listening
- Know some ways to improve the verbal skills of asking questions and communicating with power
- Understand what non-verbal communication is and how it can enhance interpersonal relationships
- Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
- Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
- Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
- Understand how the use of facts and emotions can help bring people to your side
- Identify ways of sharing one's opinions constructively
- Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
- Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive
8. Developing a High Reliability Organization: Learn What Constitutes A High Reliability Organization
High Reliability Organizations (HROs) are aware of their situations, they take stock of things and take the best approach to deal with trouble before it happens and afterwards as well. This course explores the principles of high reliability, looks at real examples of HROs, and probes the Deepwater Horizon oil rig disaster to help showcase the principles.
You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles.
After you complete this Developing a High Reliability Organization course, you will be able to:
- Define the characteristics of a high reliability organization.
- Define key concepts required for high reliability, including mindfulness and expectations.
- Describe the five principles governing high reliability organizations: preoccupation with failure, resistance to simplification, sensitivity to operations, commitment to resilience, and deference to expertise.
- Audit activities at all stages to assess the business’ reliability.
9. High Performance Teams Inside the Company: Understand the benefits of high performance teams
High-Performance Teams (Non-remote Workers) are organizations, teams, or groups working inside an office environment that is focused on achieving the same goals.
Our Performance Management Online courses helps you develop high-performance teams. It helps you keep employees motivated at work and reduces the likelihood f them leaving the organization. It ensures that only qualified employees staff the organization.
With the High-Performance Teams Inside the Company Certificate course, you will begin to see how important it is to develop a core set of high-performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high-performance teams for great success!
Key Learning Objectives
- Understand the benefits of high-performance teams
- Address challenges
- Conduct effective meetings
- Be able to see the big picture
- Work collaboratively
- Adequately praise team members
10. Public Relations Boot Camp: Strategic Public And Media Relations
Public relations has changed with the evolution of computers and the speed with which information can spread. However, the need for public relations to be clear, concise, and accurate while being completely appropriate for the situation has not changed.
In this course, you will learn how to determine the type of information required in a particular situation, ways to approach PR strategically, how to create compelling releases, and techniques for managing media relations.
At the end of this Public Relations Boot Camp course, you should be able to:
- Identify the steps you can take to build your credibility.
- Identify the objections that you encounter most frequently.
- Develop appropriate responses when prospective buyers throw you a curve.
- Learn ways to disarm objections with proven rebuttals that get the sale back on track.
- Learn how to recognize when a prospect is ready to buy.
- Identify how working with your sales team can help you succeed.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Ultimate Networking Outside the Company 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Networking Within the Company Online Course
Module One: Getting Started
Module Two: The Benefits of Networking at Work
- Gain Connections
- Shared Knowledge
- Increase Opportunity
- Improve Image
Module Three: Networking Obstacles
- Confusion About The Definition Of Networking
- Personality Traits
- Cultural Barriers
- Personal Pride
Module Four: Networking Principles
- Relationships
- Listen
- Offer Value
- Build Trust
Module Five: How to Build Networks
- Meet New People
- Be Polite
- Follow up
- Allow Relationships to Develop Naturally
Module Six: Recognize Networking Opportunities
- Formal Networking
- Informal Networking
- Workday Opportunities
- Always Be Ready to Network
Module Seven: Common Networking Mistakes
- Not Meeting New People
- Not Following Through
- High Expectations
- Being Professional
Module Eight: Develop Interpersonal Relationships
- Be Genuine
- Dialogue
- Maintain Boundaries
- Invest Time
Module Nine: Online Networking Tools
- Social Networks
- Blogs
- Chat Rooms
Module Ten: Time Management
- Prioritize Contacts
- Create Group Activities
- Connect Online
- Schedule Your Networking Activities
Module Eleven: Maintaining Relationships Over Time
- Contact Networks Regularly
- Be Honest
- Give Personal Attention
- Limit Networks to a Manageable Size
Module Twelve: Wrapping Up
Course 2 - Certificate In Networking Outside the Company Online Course
Module One: Getting Started
Module Two: The Benefits of Networking Outside of Work
- Create a Solid Network
- Meet Strategic Alliance Partners
- Generate Leads
- Position Yourself
Module Three: Networking Obstacles
- Time Constraints
- Saying the Wrong Thing
- Where to Go to Network
- Fear of Rejection
Module Four: Networking Principles
- Develop Contacts
- Organize Your Contacts
- Follow-Up
- Maintain Relationships
Module Five: Why Network
- Gain Trust
- Be Visible
- Be an Insider
- Gain Advantage
Module Six: How to Build Networks
- Physical Networking Groups
- Attend Networking Events
- Social Networking Sites
- Create Networking Referral Lists
Module Seven: Online Networking Tools
- Social Networks
- Blogs
- Chat Rooms
Module Eight: Develop Interpersonal Relationships
- Be Specific
- Keep Your Word
- Maintain Boundaries
- Invest Time
Module Nine: Common Networking Mistakes
- Taking before Giving
- Assumptions
- Reaching Too High
- Assume Tools Create Connections
Module Ten: Time Management
- Prioritize Contacts
- Create Group Activities
- Connect Online
- Schedule Your Network Activities
Module Eleven: Manage Personal and Professional Networks
- Be Responsive
- Give Back
- Separate Personal and Business Activities
- Stay Physically In-touch
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
Course 3 - Certificate In Assertiveness and Self-Confidence Online Course
Module One - Getting Started
Module Two - What does Self-Confidence mean to you?
- What is Assertiveness?
- What is Self-Confidence?
- The Four styles
Module Three - Obstacle to our Goals
- Types of negative thinking
- Personal Application
Module Four - Communication Skills
- Listening and hearing; they aren't the same thing
- Asking questions
- Body language
Module Five - The Importance of Goal Setting
- Why goal setting is important
- Setting SMART goals
Module Six - Feeling the Part
- Identifying your worth
- Creating positive self-talk
- Identifying and addressing strengths and weaknesses
Module Seven - Looking the Part
- The importance of appearance
- The role of body language
- First impressions count
Module Eight - Sounding the Part
- It's how you say it
- Sounding confident
- Using "I" messages
Module Nine - Powerful Presentations
- What to do when you're on the spot
- Using STAR to make your case
Module Ten - Coping Techniques
- Building rapport
- Expressing disagreement
- Coming to consensus
Module Eleven - Dealing with Difficult Behavior
- Dealing with difficult situations
- Key tactics
Module Twelve - Wrapping Up
Course 4 - Certificate In Networking for Success Online Course
Session One: Course Overview
Session Two: Assessing Your Networking Skills
- Networking Dynamics
- Are You Committed?
Session Three: Identifying Opportunities and Customizing Your Approach
- Creating Opportunities
- Customizing Your Approach
Session Four: Creating a Positive First Impression
- Body Language
- Be a Conduit
- Pre-Assignment Review
- Remembering Names
Session Five: Your Memorable Intro
- The Basics
- Memorability Factor
Session Six: Starting the Conversation
- How To Get Started
- Conversation Stimulation
- Growing Skills
- Plan Your Own Future
Session Seven: The Handshake
Session Eight: Business Cards
- Business Card Etiquette
- In a Pinch
Session Nine: Handling Tough Situations
- The Things We Say
- What Others Say
- Introverts and Extroverts
Session Ten: Following Up
Session Eleven: Organizing Your Network
- Contact Management Systems
- Mastering Networking
- Independent Growth
Session Twelve: Leveraging the Internet
- Using LinkedIn
- Getting Connected
- Using Twitter
- Strong Connections
- Using Lists on Twitter
- Using Facebook
- Recommended Reading List
Course 5 - Certificate In Communication Strategies Online Course
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Course 6 - Certificate In Prospecting for Leads Like a Pro Online Course
Session One: Course Overview
Session Two: Pre-Assignment Review
- True/False Questions
- Multiple Choice Questions
Session Three: Targeting Your Market
- Eight Ways to Target Your Market
- My Target Market
Session Four: The Prospect Dashboard
- Prospect Dashboard Basics
- Q & A
- My Prospect Dashboard
- Planning with the Prospect Dashboard
Session Five: Setting Goals
Session Six: Why Is Prospecting Important?
Session Seven: Networking
- What is Networking?
- Small Talk
Session Eight: Public Speaking
Session Nine: Trade Shows
Session Ten: Regaining Lost Accounts
Session Eleven: Warming Up Cold Calls
Session Twelve: The 80/20 Rule
Session Thirteen: It’s Not Just a Numbers Game
Session Fourteen: Going Above and Beyond
Course 7 - Certificate In Interpersonal Skills Online Course
Module One - Getting Started
Module Two - Verbal Communication Skills
- Listening and hearing: they aren't the same thing
- Asking questions
- Communicating with power
Module Three - Non-Verbal Communication Skills
- Body language
- The signals you sent to others
- It's not what you say, it's how you say it
Module Four - Making Small Talk and Moving Beyond
- Starting a conversation
- The four levels of conversation
Module Five - Moving the Conversation Along
- Asking for examples
- Using repetition
- Using summary questions
- Asking for clarity and completeness
Module Six - Remembering Names
- Creating a powerful introduction
- Using Mnemonics
- Uh-oh... I've forgotten your name
Module Seven - Influencing Skills
- Seeing the other side
- Building a bridge
- Giving in without giving up
Module Eight - Bringing People to Your Side
- A dash of emotion
- Plenty of facts
- Bringing it all together
Module Nine - Sharing your Opinion
- Using I-messages
- Disagreeing constructively
- Building consensus
Module Ten - Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Course 8 - Certificate In Developing a High Reliability Organization Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Preoccupation with Failure
- Resistance to Simplification
- Sensitivity to Operations
- Commitment to Resilience
- Deference to Expertise
Session 2: What is a High Reliability Organization?
- High Reliability Organizations
- Links in the Chain, Part One
- Links in the Chain, Part Two
- HRO Principles
Session 3: Key Concepts
- Expectations, Normalization, and Mindfulness
- Normalization
- Mindfulness
- Making Connections
- Case Study
Session 4: The Anticipation Principles
- Preoccupation with Failure
- Case Study
- Making Connections
- Resistance to Simplification
- Case Study
- Making Connections
- Sensitivity to Operations
- Case Study
- Making Connections, Part One
- Making Connections, Part Two
Session 5: The Containment Principles
- Commitment to Resilience, Part One
- Commitment to Resilience, Part Two
- Case Study
- Making Connections
- Deference to Expertise
- Case Study
- Making Connections, Part One
- Making Connections, Part Two
Session 6: Auditing for High Reliability
- Auditing Techniques
- Churchill’s Four Questions
- Making Connections
- Sample Audit Questions
Session 7: Test Driving
- Case Study, Part One
- Case Study, Part Two
- Case Study, Part Three
- Task
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 9 - Certificate In High Performance Teams Inside the Company Online Course
Module One: Getting Started
- Course Objectives
Module Two: The Benefits of High Performance Teams
- Creates Loyalty
- Optimum Productivity
- Collaboration
- Creates Visibility
Module Three: Challenges of High Performance Teams
- Can Create Competition
- High Turnover Rate
- Negative Focus on Productivity
- Fear of Failure
Module Four: How to Build and Lead High Performance Teams
- Promote Understanding
- Provide Adequate Knowledge
- Facilitate Effective Interaction
- Conduct Effective Meetings
Module Five: Characteristics of High Performance Teams
- Understand the Big Picture
- Have Common Goals
- Work Collaboratively
- Produce Quality Results
Module Six: Roles of an Effective Team Leader
- Provides Adequate Training
- Timely, Constructive Feedback
- Views Mistakes as Opportunities
- Environment of Problem-solving
Module Seven: Leading High Performance Teams (I)
- Vision
- Patience
- Humility
- Humor
Module Eight: Leading High Performance Teams (II)
- Courage
- Compliance
- Tolerance
- Gratitude
Module Nine: Ideas for Motivating High Performance Teams
- Let Employees Be Idealists
- No Negative Criticism
- Give Ample Praise
- Have Lunch with Each Employee
Module Ten: Steps to Retaining High Performers
- Give Them Visibility
- Keep Them Entertained
- Reward Them
- Provide Them with Mentors
Module Eleven: Augmenting Team Performance
- Authority
- Ask Questions
- Quickly Resolve Differences
- Practice Unanimity
Module Twelve: Wrapping Up
Course 10 - Certificate In Public Relations Boot Camp Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Building Credibility
- Establishing Your Credibility
- First Impressions
- Belief and Credibility
Session 3: Your Competition
- Setting Yourself Apart
- Your Competitors
- Your Products and Services
- Identifying Your USP
Session 4: Critical Communication Skills
- Being an Excellent Communicator
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Listening for Accuracy
- Powerful Questions
- Closed vs. Open Questions
- Discussing Open Questions
- Asking Good Questions
- Clarifying Questions
- Listening and Questioning
Session 5: Observation Skills
- Looking For Clues
- Checklist for Success
- Body Movements
- Facial Expressions
- Grooming
- Posture
- Reading People
- Some Light Reading
Session 6: Handling Customer Complaints
- Find Complaints and Fix Them
- Self-Analysis - Calling Your Clients
- Self-Analysis - Fixing Complaints
- Handling Complaints
Session 7: Overcoming Objections
- What are Objections?
- Attitude Check!
- Keep Your Brain in Check!
- Controlling Your Reactions
- Pre-Assignment Review
Session 8: Handling Objections
- Universal Strategies
- Example Interaction
- Specific Strategies 1 to 3
- Specific Strategies 4 to 6
- Specific Strategies 7 to 9
- Using the Strategies
Session 9: Pricing Issues
- Handling Pricing Objections
- Managing the Objections
- Four Factors That Stay the Same
- How You Handle the Issues
Session 10: How Can Teamwork Help Me?
- Understanding the Value of Teamwork
- Making the Team
Session 11: Buying Signals
- Signals to Watch For
- Noticing Signals
- Making the Play
Session 12: Closing the Sale
- Creating a Custom Toolbox
- Strategies to Try
- Persistence Pays Off
- Closing Techniques: Thank You Notes
- 15 Sales Closing Success Tips
- The Fifteen Activities
- Selecting One Activity
- Sell It To Me - Introduction and Demonstration
- Sell It To Me - Objections and Requests
- Sell It To Me - Closing and Other Points
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
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2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
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18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
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Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
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Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Ultimate Networking Within the Company Online Bundle, 10 Certificate Courses
Have a Smooth Working Relationship within your Business Field
Bundle Up & Save - Learn More and Save More when you Upgrade to the Mega Bundle below & Save 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - Have a Smooth Working Relationship within your Business Field
Create a Solid Network Meet Strategic Alliance Partners Creating Opportunities Customizing Your Approach | Asking for examples Using repetition Signals to Watch For Noticing Signals |
Get BIG Savings with our Ultimate Networking Within the Company Online Bundle, 10 Certificate Courses
- Networking Within the Company
- Networking Outside the Company
- Assertiveness and Self-Confidence
- Networking for Success
- Communication Strategies
- Prospecting for Leads Like a Pro
- Interpersonal Skills
- Developing a High Reliability Organization
- High Performance Teams Inside the Company
- Public Relations Boot Camp
1. Networking Within the Company: Have a Smooth Working Relationship within your Business Field
Networking is a factor that is seldom being notice in your business but would greatly affect your entire organizational environment if you take it for granted. Thus, this course highlights the true definition of networking and its importance. Knowing how valuable to know not only your direct subordinates but the people under them that highly impacts your business hierarchy.
By the end of this Networking Within the Company Online Short Course, you will be able to:
- Define networking
- Understand networking principles
- Use networking tools
- Avoid common mistakes
- Understand how to build relationships
- Manage time successfully
2. Networking Outside the Company: Learn Effective Networking Techniques
Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great Course.
With our Power of Networking (Outside the Company) Course, you will begin to see how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their networking strategy.
Course Objectives:
- Identify and avoid obstacles
- Implement networking principles
- Use online tools
- Prioritize contacts
- Manage networks effectively
3. Assertiveness and Self-Confidence: How To Be A High Achiever and Succeed in Life!
Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits in your professional and personal lives.
The Assertiveness and Self-Confidence course will give you an understanding of what assertiveness and self-confidence mean and how to develop those feelings in your day-to-day lives. These skills will encompass many aspects of your life and have a positive effect.
By the end of the Assertiveness and Self-Confidence Online Short Course, you will be able to:
- Define assertiveness and self-confidence, and list the 4 styles of communication
- Describe the types of negative thinking, and how one can overcome negative thoughts
- Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
- Define the importance of goal setting, and practice setting SMART goals for assertive behavior
- Utilize methodologies for understanding your worth - and the use of positive talk
- List reasons why a pleasing appearance and body language are critical for creating a strong first impression
- Practice sending positive communications phrased as "I-Messages"
- Use the STAR model to make your case during a presentation challenge
- Display rapport-building skills through assertive methods of expressing disagreement and consensus - building techniques
- Practice strategies for gaining positive outcomes in difficult interpersonal situations.
4. Networking for Success: Learn to develop meaningful relationships
Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. In this Networking for Success course, you’ll learn the essential ingredients for business networking, including in-person, people-centered connections, and online spaces such as LinkedIn.
What will you learn with our Networking for Success Online Course?
- Identify opportunities
- Create a positive first impression
- Develop a memorable intro
- Start conversations
- Handle business cards
- Manage sticky situations
- Follow up with others
- Organize your network
- Network in online spaces
5. Communication Strategies: Have a Smooth Working Relationship within your Business Field
Networking is a factor that is seldom being notice in your business but would greatly affect your entire organizational environment if you take it for granted. Thus, this course highlights the true definition of networking and its importance. Knowing how valuable to know not only your direct subordinates but the people under them that highly impacts your business hierarchy.
By the end of this Networking Within the Company Online Short Course, you will be able to:
- Define networking
- Understand networking principles
- Use networking tools
- Avoid common mistakes
- Understand how to build relationships
- Manage time successfully
6. Prospecting for Leads Like a Pro: Learn how to find prospects through networking, trade shows, lost accounts, and cold calls
Sales is a constant cycle. In order to make sales in the coming weeks and months, you need to start planting the seeds today. Understanding how to identify and manage prospects is a key part of your sales success.
This course will teach you how to identify your target market, use a prospect dashboard, and set goals. You will also learn how to find prospects through networking, trade shows, lost accounts, and cold calls.
What will you learn with our Prospecting for Leads Like a Pro Online Course?
- Understand the importance of expanding your client base through effective prospecting.
- Learn how to use a prospecting system to make you more successful.
- Identify target markets and target companies with the 80/20 rule in mind.
- Develop and practice networking skills at every opportunity.
- Develop, refine, and execute the art of cold calling.
7. Interpersonal Skills: Learn Powerful Communication Skills!
We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
By the end of this Interpersonal Skills Online Short Course, you will be able to:
- Understand the difference between hearing and listening
- Know some ways to improve the verbal skills of asking questions and communicating with power
- Understand what non-verbal communication is and how it can enhance interpersonal relationships
- Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
- Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
- Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
- Understand how the use of facts and emotions can help bring people to your side
- Identify ways of sharing one's opinions constructively
- Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
- Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive
8. Developing a High Reliability Organization: Learn What Constitutes A High Reliability Organization
High Reliability Organizations (HROs) are aware of their situations, they take stock of things and take the best approach to deal with trouble before it happens and afterwards as well. This course explores the principles of high reliability, looks at real examples of HROs, and probes the Deepwater Horizon oil rig disaster to help showcase the principles.
You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles.
After you complete this Developing a High Reliability Organization course, you will be able to:
- Define the characteristics of a high reliability organization.
- Define key concepts required for high reliability, including mindfulness and expectations.
- Describe the five principles governing high reliability organizations: preoccupation with failure, resistance to simplification, sensitivity to operations, commitment to resilience, and deference to expertise.
- Audit activities at all stages to assess the business’ reliability.
9. High Performance Teams Inside the Company: Understand the benefits of high performance teams
High-Performance Teams (Non-remote Workers) are organizations, teams, or groups working inside an office environment that is focused on achieving the same goals.
Our Performance Management Online courses helps you develop high-performance teams. It helps you keep employees motivated at work and reduces the likelihood f them leaving the organization. It ensures that only qualified employees staff the organization.
With the High-Performance Teams Inside the Company Certificate course, you will begin to see how important it is to develop a core set of high-performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high-performance teams for great success!
Key Learning Objectives
- Understand the benefits of high-performance teams
- Address challenges
- Conduct effective meetings
- Be able to see the big picture
- Work collaboratively
- Adequately praise team members
10. Public Relations Boot Camp: Strategic Public And Media Relations
Public relations has changed with the evolution of computers and the speed with which information can spread. However, the need for public relations to be clear, concise, and accurate while being completely appropriate for the situation has not changed.
In this course, you will learn how to determine the type of information required in a particular situation, ways to approach PR strategically, how to create compelling releases, and techniques for managing media relations.
At the end of this Public Relations Boot Camp course, you should be able to:
- Identify the steps you can take to build your credibility.
- Identify the objections that you encounter most frequently.
- Develop appropriate responses when prospective buyers throw you a curve.
- Learn ways to disarm objections with proven rebuttals that get the sale back on track.
- Learn how to recognize when a prospect is ready to buy.
- Identify how working with your sales team can help you succeed.
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For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
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- Study as many courses as you want
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- You can study from home or at work, at your own pace, in your own time
- Certificates
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The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Ultimate Networking Outside the Company 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Networking Within the Company Online Course
Module One: Getting Started
Module Two: The Benefits of Networking at Work
- Gain Connections
- Shared Knowledge
- Increase Opportunity
- Improve Image
Module Three: Networking Obstacles
- Confusion About The Definition Of Networking
- Personality Traits
- Cultural Barriers
- Personal Pride
Module Four: Networking Principles
- Relationships
- Listen
- Offer Value
- Build Trust
Module Five: How to Build Networks
- Meet New People
- Be Polite
- Follow up
- Allow Relationships to Develop Naturally
Module Six: Recognize Networking Opportunities
- Formal Networking
- Informal Networking
- Workday Opportunities
- Always Be Ready to Network
Module Seven: Common Networking Mistakes
- Not Meeting New People
- Not Following Through
- High Expectations
- Being Professional
Module Eight: Develop Interpersonal Relationships
- Be Genuine
- Dialogue
- Maintain Boundaries
- Invest Time
Module Nine: Online Networking Tools
- Social Networks
- Blogs
- Chat Rooms
Module Ten: Time Management
- Prioritize Contacts
- Create Group Activities
- Connect Online
- Schedule Your Networking Activities
Module Eleven: Maintaining Relationships Over Time
- Contact Networks Regularly
- Be Honest
- Give Personal Attention
- Limit Networks to a Manageable Size
Module Twelve: Wrapping Up
Course 2 - Certificate In Networking Outside the Company Online Course
Module One: Getting Started
Module Two: The Benefits of Networking Outside of Work
- Create a Solid Network
- Meet Strategic Alliance Partners
- Generate Leads
- Position Yourself
Module Three: Networking Obstacles
- Time Constraints
- Saying the Wrong Thing
- Where to Go to Network
- Fear of Rejection
Module Four: Networking Principles
- Develop Contacts
- Organize Your Contacts
- Follow-Up
- Maintain Relationships
Module Five: Why Network
- Gain Trust
- Be Visible
- Be an Insider
- Gain Advantage
Module Six: How to Build Networks
- Physical Networking Groups
- Attend Networking Events
- Social Networking Sites
- Create Networking Referral Lists
Module Seven: Online Networking Tools
- Social Networks
- Blogs
- Chat Rooms
Module Eight: Develop Interpersonal Relationships
- Be Specific
- Keep Your Word
- Maintain Boundaries
- Invest Time
Module Nine: Common Networking Mistakes
- Taking before Giving
- Assumptions
- Reaching Too High
- Assume Tools Create Connections
Module Ten: Time Management
- Prioritize Contacts
- Create Group Activities
- Connect Online
- Schedule Your Network Activities
Module Eleven: Manage Personal and Professional Networks
- Be Responsive
- Give Back
- Separate Personal and Business Activities
- Stay Physically In-touch
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
Course 3 - Certificate In Assertiveness and Self-Confidence Online Course
Module One - Getting Started
Module Two - What does Self-Confidence mean to you?
- What is Assertiveness?
- What is Self-Confidence?
- The Four styles
Module Three - Obstacle to our Goals
- Types of negative thinking
- Personal Application
Module Four - Communication Skills
- Listening and hearing; they aren't the same thing
- Asking questions
- Body language
Module Five - The Importance of Goal Setting
- Why goal setting is important
- Setting SMART goals
Module Six - Feeling the Part
- Identifying your worth
- Creating positive self-talk
- Identifying and addressing strengths and weaknesses
Module Seven - Looking the Part
- The importance of appearance
- The role of body language
- First impressions count
Module Eight - Sounding the Part
- It's how you say it
- Sounding confident
- Using "I" messages
Module Nine - Powerful Presentations
- What to do when you're on the spot
- Using STAR to make your case
Module Ten - Coping Techniques
- Building rapport
- Expressing disagreement
- Coming to consensus
Module Eleven - Dealing with Difficult Behavior
- Dealing with difficult situations
- Key tactics
Module Twelve - Wrapping Up
Course 4 - Certificate In Networking for Success Online Course
Session One: Course Overview
Session Two: Assessing Your Networking Skills
- Networking Dynamics
- Are You Committed?
Session Three: Identifying Opportunities and Customizing Your Approach
- Creating Opportunities
- Customizing Your Approach
Session Four: Creating a Positive First Impression
- Body Language
- Be a Conduit
- Pre-Assignment Review
- Remembering Names
Session Five: Your Memorable Intro
- The Basics
- Memorability Factor
Session Six: Starting the Conversation
- How To Get Started
- Conversation Stimulation
- Growing Skills
- Plan Your Own Future
Session Seven: The Handshake
Session Eight: Business Cards
- Business Card Etiquette
- In a Pinch
Session Nine: Handling Tough Situations
- The Things We Say
- What Others Say
- Introverts and Extroverts
Session Ten: Following Up
Session Eleven: Organizing Your Network
- Contact Management Systems
- Mastering Networking
- Independent Growth
Session Twelve: Leveraging the Internet
- Using LinkedIn
- Getting Connected
- Using Twitter
- Strong Connections
- Using Lists on Twitter
- Using Facebook
- Recommended Reading List
Course 5 - Certificate In Communication Strategies Online Course
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Course 6 - Certificate In Prospecting for Leads Like a Pro Online Course
Session One: Course Overview
Session Two: Pre-Assignment Review
- True/False Questions
- Multiple Choice Questions
Session Three: Targeting Your Market
- Eight Ways to Target Your Market
- My Target Market
Session Four: The Prospect Dashboard
- Prospect Dashboard Basics
- Q & A
- My Prospect Dashboard
- Planning with the Prospect Dashboard
Session Five: Setting Goals
Session Six: Why Is Prospecting Important?
Session Seven: Networking
- What is Networking?
- Small Talk
Session Eight: Public Speaking
Session Nine: Trade Shows
Session Ten: Regaining Lost Accounts
Session Eleven: Warming Up Cold Calls
Session Twelve: The 80/20 Rule
Session Thirteen: It’s Not Just a Numbers Game
Session Fourteen: Going Above and Beyond
Course 7 - Certificate In Interpersonal Skills Online Course
Module One - Getting Started
Module Two - Verbal Communication Skills
- Listening and hearing: they aren't the same thing
- Asking questions
- Communicating with power
Module Three - Non-Verbal Communication Skills
- Body language
- The signals you sent to others
- It's not what you say, it's how you say it
Module Four - Making Small Talk and Moving Beyond
- Starting a conversation
- The four levels of conversation
Module Five - Moving the Conversation Along
- Asking for examples
- Using repetition
- Using summary questions
- Asking for clarity and completeness
Module Six - Remembering Names
- Creating a powerful introduction
- Using Mnemonics
- Uh-oh... I've forgotten your name
Module Seven - Influencing Skills
- Seeing the other side
- Building a bridge
- Giving in without giving up
Module Eight - Bringing People to Your Side
- A dash of emotion
- Plenty of facts
- Bringing it all together
Module Nine - Sharing your Opinion
- Using I-messages
- Disagreeing constructively
- Building consensus
Module Ten - Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Course 8 - Certificate In Developing a High Reliability Organization Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Preoccupation with Failure
- Resistance to Simplification
- Sensitivity to Operations
- Commitment to Resilience
- Deference to Expertise
Session 2: What is a High Reliability Organization?
- High Reliability Organizations
- Links in the Chain, Part One
- Links in the Chain, Part Two
- HRO Principles
Session 3: Key Concepts
- Expectations, Normalization, and Mindfulness
- Normalization
- Mindfulness
- Making Connections
- Case Study
Session 4: The Anticipation Principles
- Preoccupation with Failure
- Case Study
- Making Connections
- Resistance to Simplification
- Case Study
- Making Connections
- Sensitivity to Operations
- Case Study
- Making Connections, Part One
- Making Connections, Part Two
Session 5: The Containment Principles
- Commitment to Resilience, Part One
- Commitment to Resilience, Part Two
- Case Study
- Making Connections
- Deference to Expertise
- Case Study
- Making Connections, Part One
- Making Connections, Part Two
Session 6: Auditing for High Reliability
- Auditing Techniques
- Churchill’s Four Questions
- Making Connections
- Sample Audit Questions
Session 7: Test Driving
- Case Study, Part One
- Case Study, Part Two
- Case Study, Part Three
- Task
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 9 - Certificate In High Performance Teams Inside the Company Online Course
Module One: Getting Started
- Course Objectives
Module Two: The Benefits of High Performance Teams
- Creates Loyalty
- Optimum Productivity
- Collaboration
- Creates Visibility
Module Three: Challenges of High Performance Teams
- Can Create Competition
- High Turnover Rate
- Negative Focus on Productivity
- Fear of Failure
Module Four: How to Build and Lead High Performance Teams
- Promote Understanding
- Provide Adequate Knowledge
- Facilitate Effective Interaction
- Conduct Effective Meetings
Module Five: Characteristics of High Performance Teams
- Understand the Big Picture
- Have Common Goals
- Work Collaboratively
- Produce Quality Results
Module Six: Roles of an Effective Team Leader
- Provides Adequate Training
- Timely, Constructive Feedback
- Views Mistakes as Opportunities
- Environment of Problem-solving
Module Seven: Leading High Performance Teams (I)
- Vision
- Patience
- Humility
- Humor
Module Eight: Leading High Performance Teams (II)
- Courage
- Compliance
- Tolerance
- Gratitude
Module Nine: Ideas for Motivating High Performance Teams
- Let Employees Be Idealists
- No Negative Criticism
- Give Ample Praise
- Have Lunch with Each Employee
Module Ten: Steps to Retaining High Performers
- Give Them Visibility
- Keep Them Entertained
- Reward Them
- Provide Them with Mentors
Module Eleven: Augmenting Team Performance
- Authority
- Ask Questions
- Quickly Resolve Differences
- Practice Unanimity
Module Twelve: Wrapping Up
Course 10 - Certificate In Public Relations Boot Camp Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Building Credibility
- Establishing Your Credibility
- First Impressions
- Belief and Credibility
Session 3: Your Competition
- Setting Yourself Apart
- Your Competitors
- Your Products and Services
- Identifying Your USP
Session 4: Critical Communication Skills
- Being an Excellent Communicator
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Listening for Accuracy
- Powerful Questions
- Closed vs. Open Questions
- Discussing Open Questions
- Asking Good Questions
- Clarifying Questions
- Listening and Questioning
Session 5: Observation Skills
- Looking For Clues
- Checklist for Success
- Body Movements
- Facial Expressions
- Grooming
- Posture
- Reading People
- Some Light Reading
Session 6: Handling Customer Complaints
- Find Complaints and Fix Them
- Self-Analysis - Calling Your Clients
- Self-Analysis - Fixing Complaints
- Handling Complaints
Session 7: Overcoming Objections
- What are Objections?
- Attitude Check!
- Keep Your Brain in Check!
- Controlling Your Reactions
- Pre-Assignment Review
Session 8: Handling Objections
- Universal Strategies
- Example Interaction
- Specific Strategies 1 to 3
- Specific Strategies 4 to 6
- Specific Strategies 7 to 9
- Using the Strategies
Session 9: Pricing Issues
- Handling Pricing Objections
- Managing the Objections
- Four Factors That Stay the Same
- How You Handle the Issues
Session 10: How Can Teamwork Help Me?
- Understanding the Value of Teamwork
- Making the Team
Session 11: Buying Signals
- Signals to Watch For
- Noticing Signals
- Making the Play
Session 12: Closing the Sale
- Creating a Custom Toolbox
- Strategies to Try
- Persistence Pays Off
- Closing Techniques: Thank You Notes
- 15 Sales Closing Success Tips
- The Fifteen Activities
- Selecting One Activity
- Sell It To Me - Introduction and Demonstration
- Sell It To Me - Objections and Requests
- Sell It To Me - Closing and Other Points
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
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2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
