About This Course
What you will learn - Create a Professional Culture That Results in Client Satisfaction
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Get BIG Savings with our Civility in the Workplace Online Bundle, 5 Certificate Courses
- Civility in the Workplace
- Business Etiquette
- Developing Corporate Behavior
- Communication Strategies
- Orientation Handbook: Getting Employees Off to a Good Start
1. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.
By the end of this Civility in the Workplace Online Short Course, you will be able to:
- Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
- Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
- Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
- Learn facilitative communication skills such as listening and appreciative inquiry.
- Learn specific interventions that can be utilized when there's conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.
2. Business Etiquette: Look and Sound Your Best in Any Situation
Business etiquette is so much more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)
Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this course we will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more.
At the end of this Business Etiquette Online Short Course, you should be able to:
- Identify what business etiquette is and why it’s important.
- Network with confidence.
- Present themselves professionally.
- Understand the importance of dress codes and what they mean.
- Understand how to use a business card effectively.
- Remember names easily.
- How to conduct themselves at a business lunch.
- Understand basic guidelines regarding, grammar standards in all written communication.
- Understand telephone etiquette.
- Understand the benefits of international etiquette.
3. Developing Corporate Behavior: Learn How to Develop a Highly Organized Corporate Behavior
Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?
In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company.
By the end of this Developing Corporate Behavior Online Short Course, you will be able to:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
4. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This course will help you understand the different methods of communication and how to make the most of each of them.
Course Topics:
- Paraverbal Communication
- Body Language
- The four stages in the Appreciative Inquiry model are known as the 4-D cycle
- Speaking Like a Star
- Positive Signals
By the end of this Communication Strategies Online Course, you will be able to:
- Understand what communication is
- Understand the different ways communication takes place
- Overcome communication blockages
- Make the most of non-verbal and paraverbal communication
- Understand and utilize the STAR method
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Establish common ground with others
5. Orientation Handbook: Getting Employees Off to a Good Start: Develop Successful Orientation And Training Programs
Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.
In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.
After you complete this Orientation Handbook: Getting Employees Off to a Good Start course, you will be able to:
- Understand how important an orientation program is to an organization.
- Identify the role of the human resource department in the orientation program.
- Recognize how the commitment curve affects both new employees and their managers.
- Know what companies can do to deliver their promise to new employees.
- Determine the critical elements of effective employee training.
- Establish the importance of having an employee handbook for new and long-term employees.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Civility in the Workplace Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Civility in the Workplace
Module One - Getting Started
Module Two - Introduction
- What is Uncivil Behavior?
- Three reasons why you should be civil
- Dealing with difficult personalities
- Cost and rewards
Module Three - Effective Work Etiquette
- Greetings
- Respect
- Involvement
- Being politically correct
Module Four - Costs and Rewards
- Incivility and the costs
- Civility and rewards
- Four causes of incivility
- How to overcome it
Module Five - Conflict Resolution
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Module Six - Getting to the Cause
- Examining the root cause
- Creating a cause-and-effect diagram
- Forgiveness
- Benefits of resolution
Module Seven - Communication
- Para-verbal communication
- Non-verbal communication
- Listening skills
- Appreciative inquiry
Module Eight - Negotiation
- Three sides to incivility
- Mediation
- Arbitration
- Creative problem-solving
Module Nine - Identifying your Needs
- Completing a needs analysis
- Focus groups
- Observations
- Anonymous surveys
Module Ten - Writing a Civility Policy
- Designating the core group
- Defining what is unacceptable behavior
- Defining the consequence
- Writing the policy
Module Eleven - Implementing the Policy
- The first steps
- Training
- Addressing complaints
- Enforcing violators
Module Twelve - Wrapping up
Course 2 - Business Etiquette
Section One: Getting Started
- Objectives
Section Two: What is Business Etiquette
- Defining Etiquette
- Why Bother with Business Etiquette
Section Three: Networking
- The Cold Introduction
- First Impressions Matter
- The Business Card
- Sorry, what was your name again?
Section Four: What to Wear
- Is a Dress Code Optional?
- 10 tips for that perfect look
Section Five: Introductions Over, What Next?
- The bone crusher and the dead fish
- Conversation Etiquette
- Stages of Conversation
Section Six: The Business Lunch
- Which Fork First?
- Eating with Etiquette
Section Seven: Restaurant Etiquette
- Ordering Correctly
- Alcohol
- Paying the Bill and Tipping
Section Eight: Email Etiquette and Netiquette
- Understanding Netiquette
- Email Etiquette: The Do’s and Don’ts of Email
- Grammar
Section Nine: Telephone Etiquette
- 10 Tips for Telephone Etiquette
- Leaving Voicemail
- Mobile Manners
Section Ten: The Written Letter
- Saying Thank You with Style
- Letters the Basic Structure
- Writing the Letter
Section Eleven: International Etiquette
- Some Basic Rules
- Business Card Etiquette
- Personal Space
- Gifts
- Communication
Section Twelve: Wrapping Up
Course 3 - Developing Corporate Behavior
Module One: Getting Started
By the end of this course, you will be able to:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
Module Two: The Science of
- What is Behavior?
- Psychology
- Sociology
- Anthropology
Module Three: Benefits for Corporate Behavior
- Employee Safety
- Conservation of Materials
- Engagement
- Improved Employee Performance
Module Four: Most Common Categories of Corporate Behavior
- Managerial Structure
- Values and Ethics
- Employee Accountability
- Workplace Incidents
Module Five: Managerial Structure
- Clearly Defined Management
- Qualified Management Team
- Obvious Advancement Path
- Apparent Grievance Procedures
Module Six: Company Values and Ethics
- Environmental
- Charity and Community Outreach
- Integrity
- Diversity
Module Seven: Employee Accountability
- Attitude
- Attendance
- Honesty
- Substance Abuse & Workplace Violence
Module Eight: Workplace Incidents
- Safety
- Prejudice & Discrimination
- Vandalism & Theft
- Harassment or Bullying
Module Nine: Designing and Implementing
- Group Planning
- Define Preferred Organizational Behaviors
- Hiring
- Training Employees
Module Ten: Corporate Team Behavior
- Team Building
- Better Communication
- Conflict Resolution
- to the Company and the Department
Module Eleven: Auditing Corporate Behavior
- Affirm Ethical Behavior
- Investigate and Review Reported Incidents
- Determine Progress
- Get Employee Feedback & Revise
Module Twelve: Wrapping Up
Course 4 - Communication Strategies
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Course 5 - Orientation Handbook: Getting Employees Off to a Good Start
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Finding, Hiring, and Keeping Good People
- Identifying Tasks
- Making Connections
Session 3: Building Employee Commitment and Engagement
- The Four Components
- Making Connections
- Building Commitment
- Defining Clarity
- Defining Roles
- Clarity Exercise
- Competence
- Building Competence
- Influence
- Areas of Influence
- Appreciation
Session 4: Perception
- Why Perception is Important
- Your Perceptions
Session 5: Fast-Track Orientation
- Fast-Track Orientation
Session 6: Designing a Successful Orientation Program
- Using Your Experience
- Orientation versus Onboarding
- Making Connections
- Mistakes to Avoid
- Appraisal Where There Should Be Bonding
- Negative Orientation
- Disregarding the Employee
- Too Much Pressure, Too Late
- Summary
- Making Connections
Session 7: Characteristics of a Successful Orientation Process
- Making Connections
Session 8: The Commitment Curve
- Defining the Curve
- Understanding the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- What Can Be Done to Bridge the Commitment Gap?
- Applying the Curve
Session 9: Nine Orientation Habits of World-Class Employers
- Habit One: Some Aspects of Orientation Start Right Away
- Habit Two: An Orientation Checklist Helps Get Things Done
- Habit Three: On-the-Job Training Includes Coaching or Mentoring
- Habit Four: Orientation is a Process, Not an Event
- Habit Five: Many Stakeholders are Involved
- Habit Six: Orientation Relates Directly to the Organizations Business Plan
- Habit Seven: Orientation is Not Just HRs Responsibility
- Habit Eight: Focuses on Honesty, Not Quantity or Quality
- Habit Nine: Consistency is Maintained
Session 10: Obtaining Buy-In
- Obtaining Buy-In
Session 11: Employee Training
- Preparing Effective Training
- Hints for Effective Training
- A Final Note
- Addressing Learner Needs and Expectations
- Making Connections
- Learning and Training Styles
- About the Experiential Learning Cycle
- Building and Sustaining Interest
- Repeat Key Points to Aid Retention
- Provide Opportunities for Participation
- Encouraging Participation
- Going the Extra Mile
- Explain the Importance of the Training
- Methodology
- Case Study
Session 12: Adult Learning
- Principles of Adult Learning
- Applying the Principles
Session 13: Working with External Providers
- Working with External Providers
- Making Connections
Session 14: Helping People Make Connections
- Establishing Good Relationships
- Making Connections
- Buddy, Please Help Me Out
Session 15: Creating Employee Manuals
- Introduction
- Body of the Manual
- Appendices and Index
Session 16: A Bridge to Onboarding
Session 17: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
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By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
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Please also check the course summary, as a small selection of courses have limited access.
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All the required material for your course is included in the online system, you do not need to buy anything else.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Civility in the Workplace Online Bundle, 5 Certificate Courses
Create a Professional Culture That Results in Client Satisfaction
Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - Create a Professional Culture That Results in Client Satisfaction
|
|
Get BIG Savings with our Civility in the Workplace Online Bundle, 5 Certificate Courses
- Civility in the Workplace
- Business Etiquette
- Developing Corporate Behavior
- Communication Strategies
- Orientation Handbook: Getting Employees Off to a Good Start
1. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.
By the end of this Civility in the Workplace Online Short Course, you will be able to:
- Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
- Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
- Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
- Learn facilitative communication skills such as listening and appreciative inquiry.
- Learn specific interventions that can be utilized when there's conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.
2. Business Etiquette: Look and Sound Your Best in Any Situation
Business etiquette is so much more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)
Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this course we will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more.
At the end of this Business Etiquette Online Short Course, you should be able to:
- Identify what business etiquette is and why it’s important.
- Network with confidence.
- Present themselves professionally.
- Understand the importance of dress codes and what they mean.
- Understand how to use a business card effectively.
- Remember names easily.
- How to conduct themselves at a business lunch.
- Understand basic guidelines regarding, grammar standards in all written communication.
- Understand telephone etiquette.
- Understand the benefits of international etiquette.
3. Developing Corporate Behavior: Learn How to Develop a Highly Organized Corporate Behavior
Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?
In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company.
By the end of this Developing Corporate Behavior Online Short Course, you will be able to:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
4. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This course will help you understand the different methods of communication and how to make the most of each of them.
Course Topics:
- Paraverbal Communication
- Body Language
- The four stages in the Appreciative Inquiry model are known as the 4-D cycle
- Speaking Like a Star
- Positive Signals
By the end of this Communication Strategies Online Course, you will be able to:
- Understand what communication is
- Understand the different ways communication takes place
- Overcome communication blockages
- Make the most of non-verbal and paraverbal communication
- Understand and utilize the STAR method
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Establish common ground with others
5. Orientation Handbook: Getting Employees Off to a Good Start: Develop Successful Orientation And Training Programs
Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.
In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.
After you complete this Orientation Handbook: Getting Employees Off to a Good Start course, you will be able to:
- Understand how important an orientation program is to an organization.
- Identify the role of the human resource department in the orientation program.
- Recognize how the commitment curve affects both new employees and their managers.
- Know what companies can do to deliver their promise to new employees.
- Determine the critical elements of effective employee training.
- Establish the importance of having an employee handbook for new and long-term employees.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
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Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Civility in the Workplace Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Civility in the Workplace
Module One - Getting Started
Module Two - Introduction
- What is Uncivil Behavior?
- Three reasons why you should be civil
- Dealing with difficult personalities
- Cost and rewards
Module Three - Effective Work Etiquette
- Greetings
- Respect
- Involvement
- Being politically correct
Module Four - Costs and Rewards
- Incivility and the costs
- Civility and rewards
- Four causes of incivility
- How to overcome it
Module Five - Conflict Resolution
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Module Six - Getting to the Cause
- Examining the root cause
- Creating a cause-and-effect diagram
- Forgiveness
- Benefits of resolution
Module Seven - Communication
- Para-verbal communication
- Non-verbal communication
- Listening skills
- Appreciative inquiry
Module Eight - Negotiation
- Three sides to incivility
- Mediation
- Arbitration
- Creative problem-solving
Module Nine - Identifying your Needs
- Completing a needs analysis
- Focus groups
- Observations
- Anonymous surveys
Module Ten - Writing a Civility Policy
- Designating the core group
- Defining what is unacceptable behavior
- Defining the consequence
- Writing the policy
Module Eleven - Implementing the Policy
- The first steps
- Training
- Addressing complaints
- Enforcing violators
Module Twelve - Wrapping up
Course 2 - Business Etiquette
Section One: Getting Started
- Objectives
Section Two: What is Business Etiquette
- Defining Etiquette
- Why Bother with Business Etiquette
Section Three: Networking
- The Cold Introduction
- First Impressions Matter
- The Business Card
- Sorry, what was your name again?
Section Four: What to Wear
- Is a Dress Code Optional?
- 10 tips for that perfect look
Section Five: Introductions Over, What Next?
- The bone crusher and the dead fish
- Conversation Etiquette
- Stages of Conversation
Section Six: The Business Lunch
- Which Fork First?
- Eating with Etiquette
Section Seven: Restaurant Etiquette
- Ordering Correctly
- Alcohol
- Paying the Bill and Tipping
Section Eight: Email Etiquette and Netiquette
- Understanding Netiquette
- Email Etiquette: The Do’s and Don’ts of Email
- Grammar
Section Nine: Telephone Etiquette
- 10 Tips for Telephone Etiquette
- Leaving Voicemail
- Mobile Manners
Section Ten: The Written Letter
- Saying Thank You with Style
- Letters the Basic Structure
- Writing the Letter
Section Eleven: International Etiquette
- Some Basic Rules
- Business Card Etiquette
- Personal Space
- Gifts
- Communication
Section Twelve: Wrapping Up
Course 3 - Developing Corporate Behavior
Module One: Getting Started
By the end of this course, you will be able to:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
Module Two: The Science of
- What is Behavior?
- Psychology
- Sociology
- Anthropology
Module Three: Benefits for Corporate Behavior
- Employee Safety
- Conservation of Materials
- Engagement
- Improved Employee Performance
Module Four: Most Common Categories of Corporate Behavior
- Managerial Structure
- Values and Ethics
- Employee Accountability
- Workplace Incidents
Module Five: Managerial Structure
- Clearly Defined Management
- Qualified Management Team
- Obvious Advancement Path
- Apparent Grievance Procedures
Module Six: Company Values and Ethics
- Environmental
- Charity and Community Outreach
- Integrity
- Diversity
Module Seven: Employee Accountability
- Attitude
- Attendance
- Honesty
- Substance Abuse & Workplace Violence
Module Eight: Workplace Incidents
- Safety
- Prejudice & Discrimination
- Vandalism & Theft
- Harassment or Bullying
Module Nine: Designing and Implementing
- Group Planning
- Define Preferred Organizational Behaviors
- Hiring
- Training Employees
Module Ten: Corporate Team Behavior
- Team Building
- Better Communication
- Conflict Resolution
- to the Company and the Department
Module Eleven: Auditing Corporate Behavior
- Affirm Ethical Behavior
- Investigate and Review Reported Incidents
- Determine Progress
- Get Employee Feedback & Revise
Module Twelve: Wrapping Up
Course 4 - Communication Strategies
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Course 5 - Orientation Handbook: Getting Employees Off to a Good Start
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Finding, Hiring, and Keeping Good People
- Identifying Tasks
- Making Connections
Session 3: Building Employee Commitment and Engagement
- The Four Components
- Making Connections
- Building Commitment
- Defining Clarity
- Defining Roles
- Clarity Exercise
- Competence
- Building Competence
- Influence
- Areas of Influence
- Appreciation
Session 4: Perception
- Why Perception is Important
- Your Perceptions
Session 5: Fast-Track Orientation
- Fast-Track Orientation
Session 6: Designing a Successful Orientation Program
- Using Your Experience
- Orientation versus Onboarding
- Making Connections
- Mistakes to Avoid
- Appraisal Where There Should Be Bonding
- Negative Orientation
- Disregarding the Employee
- Too Much Pressure, Too Late
- Summary
- Making Connections
Session 7: Characteristics of a Successful Orientation Process
- Making Connections
Session 8: The Commitment Curve
- Defining the Curve
- Understanding the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- What Can Be Done to Bridge the Commitment Gap?
- Applying the Curve
Session 9: Nine Orientation Habits of World-Class Employers
- Habit One: Some Aspects of Orientation Start Right Away
- Habit Two: An Orientation Checklist Helps Get Things Done
- Habit Three: On-the-Job Training Includes Coaching or Mentoring
- Habit Four: Orientation is a Process, Not an Event
- Habit Five: Many Stakeholders are Involved
- Habit Six: Orientation Relates Directly to the Organizations Business Plan
- Habit Seven: Orientation is Not Just HRs Responsibility
- Habit Eight: Focuses on Honesty, Not Quantity or Quality
- Habit Nine: Consistency is Maintained
Session 10: Obtaining Buy-In
- Obtaining Buy-In
Session 11: Employee Training
- Preparing Effective Training
- Hints for Effective Training
- A Final Note
- Addressing Learner Needs and Expectations
- Making Connections
- Learning and Training Styles
- About the Experiential Learning Cycle
- Building and Sustaining Interest
- Repeat Key Points to Aid Retention
- Provide Opportunities for Participation
- Encouraging Participation
- Going the Extra Mile
- Explain the Importance of the Training
- Methodology
- Case Study
Session 12: Adult Learning
- Principles of Adult Learning
- Applying the Principles
Session 13: Working with External Providers
- Working with External Providers
- Making Connections
Session 14: Helping People Make Connections
- Establishing Good Relationships
- Making Connections
- Buddy, Please Help Me Out
Session 15: Creating Employee Manuals
- Introduction
- Body of the Manual
- Appendices and Index
Session 16: A Bridge to Onboarding
Session 17: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
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3. What is the FREE Personal Success Training Program?
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course or bundle purchase this month. This is a limited time offer!
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anyone who has an interest in learning more about this subject matter
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you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
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our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
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All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
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After
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access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
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Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
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The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
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Course duration, is listed under Course Summary
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All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
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The Certificates are valid for life and do not need renewing.
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Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
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topics related to your training goals in one go.
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To pay via bank transfer contact us info@coursesforsuccess.com
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You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
