About This Course
What you will learn - Learn How Administrative Office Procedure Helps to Demonstrate Professionalism and Efficiency in an Organization
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Get BIG Savings with our Ultimate Administrative Office Procedure Online Bundle, 10 Certificate Courses
- Administrative Office Procedures
- Administration Support
- Archiving and Records Management
- Basic Bookkeeping
- Business Writing Online
- Organizational Skills
- Time Management
- Collaborative Business Writing
- Business Acumen
- Skills for the Administrative Assistant
1. Administrative Office Procedures: Learn How Administrative Office Procedure Helps to Demonstrate Professionalism and Efficiency in an Organization
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.
With our Administrative Office Procedures Online Course, you will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company's vision and its everyday operations. Get your administration assistant training you need to start your career in Admin Support.
By the end of this Administrative Office Procedures Online Short Course, you will be able to:
- Organize a binder
- Develop procedures
- Prepare checklists
- Understand succession planning
- Collect the correct tools
2. Administration Support: Enhance Your Administration Skills to be Effective and Organized
Effective administration skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Our Administration Support Online Short Course will help you get there.
The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.
In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.
The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
By the end of this Administration Support Online Short Course, you will be able to:
- Get Yourself Organized
- Manage your time more effectively
- Prioritize your time and get things done
- Complete Special Tasks
- Improve your Communication Skills
- Improve your Non-Verbal Communication Skills
- Empower Yourself
- Deal with your managers more effectively
- Take Care of Yourself
3. Archiving and Records Management: Discover the Basic Elements of Records Management Programs and Different Ways to Manage Records
Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.
Records are in every organization. From purchasing receipts to tax documents to communications, they need to be identified and managed properly. The method of records management that a company uses should be tailored to fit the needs of the organization. There are, however, some basic concepts in most records management systems.
By the end of this Archiving and Records Management Online Course, you will be able to:
- Define records and archives
- Analyze records in context
- Classify records
- Understand different systems
- Maintain and convert records
4. Basic Bookkeeping: Understand and Implement Basic Bookkeeping Principles
Whether working in someone else’s business or your own business it’s important to understand financial matters. Understanding bookkeeping basics may be the key to keeping your fiscal matters running smoothly and efficiently
The Basic Bookkeeping Online Short Course is the short and sweet answer to your problems. From accounts receivable to accounts payable, from loans to payments, this short course covers everything you’ll need to know.
More importantly, the course is essential and practical, providing an effective outline and practical tools to help you manage key financial matters.
By the end of this Basic Bookkeeping online Short Course, you will be able to:
- Understand basic accounting terminology
- Identify the differences between the cash and accrual accounting methods
- Keep track of your business by becoming familiar with accounts payable and accounts receivable
- Use a journal and general ledger to document business financials
- Utilize the balance sheet
- Identify different types of financial statements
- Uncover the reasons for and actually create a budget
- Be familiar with internal and external auditing
5. Business Writing Online: Become an Expert at Writing Effective Emails, Letters, Reports and More
We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.
This Business Writing Online Short Course will provide:
- A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
- An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.
Course Topics:
- Spelling
- Punctuation
- Writing the Letter
- Proposals Key Info
By the end of the Business Writing Online Short Course, you will be able to:
- Understand the function/purpose of all of the above.
- Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
- Define proofreading and understand the techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- Notice (and correct) common spelling and grammar issues in business writing.
- List guidelines in printing and publishing business writing
6. Organizational Skills: Achieve Your Goals By Being Organized and Productive
Good organizational skills can prove beneficial in many areas of life, including personal and business areas.
Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.
By the end of this Organizational Skills Online Short Course, you will be able to:
- Examine current habits and routines that are not organized
- Learn to prioritize your time schedule and daily tasks
- Determine ways of storing information and supplies
- Learn to organize personal and work space
- Learn to resist procrastination
- Make plans to stay organized in the future
7. Time Management: How To Manage Your Time And Get Things Done
Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure.
As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. At the heart of time management is an important shift in focus: Concentrate on results, not on being busy. Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most.
Time management training begins with setting goals. These goals are recorded, prioritized and may be broken down into a project, an action plan, or a simple task list. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more during this Time Management Online Short Course.
Course Topics:
- The SMART Way
- Urgent Important Matrix
- The 80/20 Rule
- Eat That Frog
- The Glass Jar
By the end of this Time Management Online Short Course you will be able to:
- Plan and prioritize daily activities efficiently and in a productive manner.
- Triumph over procrastination.
- Effectively deal with crises.
- Organize your workspace and workflow.
- Efficiently delegate.
- Ritualize your workload.
- Plan effective meetings.
8. Collaborative Business Writing: Develop your Writing Skills to Have an Extra Edge in the Workplace
Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace.
The Collaborative Business Writing course will give you the knowledge and skills to collaborate with others and create that important document. You will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide you with that extra benefit in the business world that a lot of people are losing.
By the end of this Collaborative Business Writing Online Short Course, you should be able to:
- Define collaborative business writing
- Know different types of collaborative writing
- Know how to collaborate with team members
- Learn methods of handling conflict in writing
- Build collaborative writing teams
9. Business Acumen: Increase your Financial Literacy & Improve Business Sense
Improve your judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase your financial literacy and improve business sense.
Business Acumen will give you an advantage everyone wishes they had. The Business Acumen Online Short Course will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.
By the end of this Business Acumen Online Short Course, you will be able to:
- Know how to see the big picture
- Develop a risk management strategy
- Know how to practice financial literacy
- Develop critical thinking
- Practice management acumen
- Find key financial levers
10. Skills for the Administrative Assistant: Learn the Basics of Becoming an Administrative Assistant
Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely, efficient manner.
In this course, your admin training includes being trained on the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You’ll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying “no,” working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support to achieve their goals, too.
At the end of this course, you will be able to:
- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve your communications skills, including listening, questioning, and being more assertive.
- Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
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Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The online courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Administrative Office Procedures 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Administrative Office Procedures Online Course
Module One: Getting Started
Module Two: Why Your Office Needs Adminstrative Procedures
- Business Continuity
- Succession Planning
- Internal and External Audit Requirements
- Recovery Planning
Module Three: Gathering the Right Tools
- Binder
- Section Divider
- Sheet Protectors
- Cover to Cover Binders
Module Four: Identiyfing Procedures to Include
- Tracking Tasks for Some Days
- Reach Out to Other Employees for Feedback/Ideas
- Write Down Daily Tasks
- Keep Track Using a Spreadsheet
Module Five: Top Five Procedures to Record
- Use a Template to Stay Consistent from Track to Track
- Be as Detailed as Possible
- Use Bullet Points Instead of Paragraphs
- Ask Someone to Execute the Procedure
Module Six: What to Include in Your Binder (I)
- Phone Etiquette
- Business Writing
- Effective Time Management
- Creating Meeting Arrangements
Module Seven: What to Include in Your Binder (II)
- Policy on Absences
- Breaks
- Salaries
- Benefits
Module Eight: Organizing Your Binder
- Create a Table of Contents
- List Each Section (e.g. Accounting)
- List Procedures in that Section
- Keep Binder Updated with any New Changes
Module Nine: What Not to Include in the Procedure Guide
- Passwords
- Identify Other Confidential Information Via Your Employer
- Store Information in a Separate Folder Outside of the Guide
- Find a Secure Location to Store
Module Ten: Share Office Procedure Guide
- Give Guide to Boss/Executive to Review
- Inform Office Personnel of Procedure Guide
- Place Guide in a Visible Area
- Allow Office Personnel to Express Improvements/Updates if Needed
Module Eleven: Successfully Executing the Guide
- Create a One Hour Meeting/Seminar for Employees
- Stay Consistent with Procedures
- Make Employees Aware of any Updated Changes
- Keep Open to Improvements
Module Twelve: Wrapping Up
- Words from the Wise
Course 2 - Certificate In Administration Support Online Course
Module One: Getting Started
Module Two: Getting Yourself Organized (Part One)
- Managing Email
- Managing Electronic Files
- Managing the Paper Trail
- Making the Most of Voice Mail
Module Three: Getting Yourself Organized (Part Two)
- Organizing Your Workspace
- Using a To-Do Book
Module Four: Managing Your Time More Effectively
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
Module Five: Getting It All Done On Time
- Prioritising
- The Secret to Staying on Track
- Goal Setting
Module Six: Complete Special Tasks
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
Module Seven: Improve Your Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same
- Asking Questions
- Communicating with Power
Module Eight: Improve Your Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s not what you Say, It’s how you Say It
Module Nine: Empower Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
Module Ten: Deal With Your Managers More Effectively
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
Module Twelve: Wrapping Up
Course 3 - Certificate In Archiving and Records Management Online Course
Module One: Getting Started
Module Two: Understanding Records
- What is Records Management?
- Defining Records
- Archives vs. Records
- Life Cycle
Module Three: Management of Records
- What Is and Is Not a Record?
- Record Programs
- Management of Systems
- Developing Standards
Module Four: Context I
- Techniques for Analyzing Records
- Collecting Information
- Organizational Needs
- Legal Demands
Module Five: Context II
- Routine Process
- Creative Process
- System Analysis
- Records Survey
Module Six: Classification
- Functionality
- Prioritize
- Assess and Review
- Develop a Tool
Module Seven: Paper-Based Systems
- Arranging and Grouping
- Building Files
- Elementary & Intermediate
- Metadata
Module Eight: Electronic Records
- Classifying
- Folders and Directories
- Groupings
- Metadata
Module Nine: Hybrid Systems
- Routine Processes
- Creative Processes
- Design
- Limitations
Module Ten: Appraisals & Systems
- Taxonomy of Values
- Macro Appraisal
- Strategy & Criteria
- Document & Review Decisions
Module Eleven: Record Maintenance
- Paper
- Electronic
- Create Archives
- Conversion
Module Twelve: Wrapping Up
Course 4 - Certificate In Basic Bookkeeping Online Course
Module One - Introduction
Module Two - Basic Terminology (Part 1)
- Balance Sheet
- Assets
- Liabilities
- Equity
- Income Statement
- Revenue
- Cost of Goods Sold
- Expenses
- Accounting Period
Module Three - Basic Terminology (Part 2)
- Accounts Receivable
- Accounts Payable
- Depreciation
- General Ledger
- Interest
- Inventory
- Journals
- Payroll
- Trail Balance
Module Four - Accounting Methods
- Cash Method
- Accrual Method
- Differences between Cash and Accrual
Module Five - Keeping Track of you Business
- Accounts Payable
- Account Receivable
- The Journal
- The General Ledger
- Cash Management
Module Six - Understanding the Balance Sheet
- The Accounting Equation
- Double-Entry Accounting
- Types of Assets
- Types of Liabilities
- Equity
Module Seven - Other Financial Statements
- Income Statement
- Cash Flow Statement
- Capital Statement
- Budget vs Actual
Module Eight - Payroll Accounting / Terminology
- Gross Wages
- Net Wages
- Employee Tax Withholding's
- Employer Tax Expenses
- Salary Deferrals
- Employee Payroll
- Employee Benefits
- Tracking Accrued Leave
- Government Payroll Returns / Reports
Module Nine - End of Period Procedures
- Depreciating your Assets
- Reconciling Cash
- Reconciling Investments
- Working with the Trial Balance
- Bad Debt
- Posting Adjustments and Corrections
Module Ten - Financial Planning, Budgeting and Control
- Reasons for Budgeting
- Creating a Budget
- Comparing Budget to Actual Expenses
Module Eleven - Auditing
- What is an Audit?
- When and Why would you Audit?
- Internal
- External
Module Twelve - Wrapping Up
Course 5 - Certificate In Business Writing Online Course
PART ONE – THE BUILDING BLOCKS
Section One: Getting Started
- a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
- an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc.
Section Two: Spelling and Grammar
- Spelling
- Grammar
Section Three: Language and tone
- Clarity
- Conciseness
- Formality
- Focus
- Tone
Section Four: Sentences and Paragraphs
- Parts of a Sentence
- Sentence Length
- Punctuation
- Paragraphs
Section Five: Organization and Structure
- Organisation Approach
Section Six: Tools and Techniques
- The Reader
- The Requirement
- Write faster – effective writing
- Templates
- Proofreading
- Review/Peer Review
- The Appearance - Printing and Publishing
PART TWO – THE DOCUMENTS
Section Seven: Meeting Agendas
- The Basic Structure
Section Eight: E-mails
- Addressing your mails
- Brevity
- Formality
- Attachments
- Forwarding/replying
Section Nine: Business Letters
- The Basic Structure
- Writing the Letter
Section Ten: Proposals
- The Basic Outline
- Key information
- Sequence
- Choosing a Format
- Proposal Structure and Content
- Executive Summaries
Section Eleven: Reports
- Report Structure and format
Section Twelve: Requests for Proposal
- Requests for Proposals
Section Thirteen: Business Cases
- Business Cases
Section Fourteen: General Documentation
- General Documentation
Section Fifteen: Wrapping Up
Course 6 - Certificate In Organizational Skills Online Course
Module One - Getting Started
Module Two - Remove the Clutter
- Just do it
- You dont have to keep everything
- Three boxes: Keep, donate and trash
- A place for everything and everything in it's place
Module Three - Prioritize
- Write it down
- Urgent / Important Matrix
- Divide tasks
- 80/20 rule
Module Four - Scheduling Your Time
- Have a master calendar
- Setting deadlines
- Remove or limit the time wasters
- Coping with things outside of your control
Module Five - To Do Lists
- Use a day planner
- Finish what you start
- Focus on the important
- Do quick tasks immediately
Module Six - Paper and Paperless Storage
- Find a system that works for you
- Make it consistent
- Make it time sensitive
- Setting up archives
Module Seven - Organization in Your Work Area
- Keeping items within arm's reach
- Only have current projects on your desk
- Arranging your drawers
- Organize to match your workflow
Module Eight - Tools to Fight Procrastination
- Eat that Frog!
- Remove distractions
- Give yourself a reward
- Break up large tasks
Module Nine - Organizing Your Inbox
- Setting delivery rules
- Folder and message hierachy
- Deal with email right away
- Flag and highlight important items
Module Ten - Avoid the Causes of Disorganisation
- Keeping everything
- Not being consistent
- Not following a schedule
- Bad habits
Module Eleven - Discipline is the Key to Stay Organised
- Stay within your systems
- Learn to say No
- Have organisiation be part of your life
- Plan for tomorrow, today
Module Twelve - Wrapping Up
Course 7 - Certificate In Time Management Online Course
Section One: Getting Started
Section Two: SMARTER Goals
- The Three P’s
- Create SMARTER Goals
- Prioritizing Your Goals
- Visualize your Goals-Visualization
Section Three: Prioritizing Your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Being Assertive...Saying “NO” to Requests you can’t meet.
Section Four: Planning
- Using To Do List
- The Glass Jar: Rocks, Pebbles, Sand, and Water
- Ready, Fire, Aim!
Section Five: Procrastination
- Why We Procrastinate
- Nine Ways to Overcome Procrastination
- Eat That Frog!
Section Six: Managing Crisis
- When Crisis Calls...do you have a Contingency Plan?
- Creating a Plan
- Executing the Plan
- Lessons Learned
Section Seven: The Organized Workspace
- De-Clutter
- Managing Workflow
- Dealing with E-mail...email etiquette
- Using Calendars
Section Eight: Delegating
- When to Delegate?
- Who Should I Delegate to?
- Monitoring the Results
Section Nine: The Power of Ritual...Habits
- What is a Ritual/Routine?
- Example Rituals
- Using Rituals to Maximise Time
Section Ten: Meetings
- Deciding if a Meeting is Necessary... Is the meeting necessary?
- Using the PAT Approach
- Effective Agenda Writing
- Staying on Track
- Was the Meeting Worthwhile?
Section Eleven: Meeting Alternatives
- Instant Messaging and Chat Rooms
- Teleconferencing
- E-mail Lists and Online Groups
- Collaboration Applications
Section Twelve: Wrapping Up
Course 8 - Certificate In Collaborative Business Writing Online Course
Module One: Getting Started
Module Two: What is Collaborative Business Writing?
- Clarifying the Objective
- Practical Writing Approaches
- Collaborative Writing Strategies
- Collaborative Writing Patterns
Module Three:Types of Collaborative Business Writing
- Construction – “Cut and Paste”
- Parallel Construction – “Puzzle”
- Sequential Summative Construction
- Integrating Construction
Module Four: Collaborative Team Members
- Team Leader Selection
- Chief Editor Selection
- Characteristics of Team Members
- Ways to Build Collaborative Writing Team
Module Five: Collaborative Tools and Processes
- Outlines and Storyboards
- Collaborative Planning
- Collaborative Revision
- Collaborative Team Cohesion
Module Six: Setting Style Guidelines
- Voice and Person
- Format
- Consistent Spelling of Commonly Used Words
- Numbers as Words or Figures
Module Seven: Barriers to Successful Collaborative Writing
- Hoarding
- Innovation
- Search
- Knowledge Transfer
Module Eight: Overcoming Collaborative Writing Barriers
- Practice T-shaped Management
- Building a Network of Alliances
- Implementing Enablers
- Assessing the Culture and Areas for Improvement
Module Nine: Styles of Dealing with Conflict
- Ensure that Good Relationships are the First Priority
- Keep People and Problems Separate
- Pay Attention to the Interests that are Being Presented
- Listen First, Talk Second
Module Ten:Tips for Successful Business Writing Collaboration
- Determine Purpose
- Formulate Outline and Organizational Format
- When Choosing a Team Leader, Remember…
- Assign Writing Tasks and Associated Duties
Module Eleven: Examples of Collaborative Business Writing
- Writing Emails
- Writing Reports
- Writing Training Manuals
- Writing Company Handbooks
Module Twelve: Wrapping Up
Course 9 - Certificate In Business Acumen Online Course
Module One - Getting Started
Module Two - Seeing the Big Picture
- Short and long term interactions
- Recognize growth opportunities
- Mindfulness of decisions
- Everything is related
Module Three - KPI's (Key Performance Indicators)
- Decisiveness
- Flexible
- Strong initiative
- Being intuitive
Module Four - Risk Management Strategies
- Continuous assessment
- Internal and external factors
- Making adjustments and corrections
- Knowing when to pull the trigger or plug
Module Five - Recognizing Learning Events
- Develop a sense of always learning
- Evaluate past decisions
- Problems are learning opportunities
- Recognize your blind spots
Module Six - You Need to Know These Answers and More
- What makes my company money?
- What were sales last year?
- What is our profit margin?
- What were our costs?
Module Seven - Financial Literacy (Part 1)
- Assets
- Financial Ratios
- Liabilities
- Equity
Module Eight - Financial Literacy (Part 2)
- Income statement
- Balance sheet
- Cash flow statement
- Read, read and read
Module Nine - Business Acumen in Management
- Talent management
- Change management
- Asset management
- Organisational management
Module Ten - Critical Thinking in Business
- Ask the right questions
- Organise data
- Evalute the information
- Make the decision
Module Eleven - Key Financial Levers
- Investing in people
- Effective communication
- Process improvement
- Goal alignment
Module Twelve - Wrapping Up
Course 10 - Certificate In Skills for the Administrative Assistant Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Course Assessment
Session 2: Personal Best, Professional Best
- The Importance of Appearance
- Tips for Success
- First Impressions Count!
Session 3: Putting Others at Ease
- Making Connections
Session 4: Distorted Thinking
- Angelique’s Thinking
- Questions
- Distorted Thinking
Session 5: The Steps to Feeling Good
- The Steps to Feeling Good
Session 6: Understanding Assertiveness
- Understanding Assertiveness
- Opposite Ends of the Spectrum
- Aggressive Behavior
- Manipulative or Passive-Aggressive Behavior
- Passive Behavior
- Assertive Behavior
- Quiz
- Evaluation
Session 7: Improving Your Assertiveness Skills
- Using "I" Messages
- "I" Message Steps
- Dealing with Aggressive People
Session 8: Communication Skills
- Communication Skills
Session 9: Asking and Listening
- Asking Questions
- Closed Questions
- Open Questions
- Clarifying Questions
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
Session 10: Non-Verbal Messages
- About Non-Verbal Messages
- Body Language
- The Signals People Send
Session 11: Writing Skills
- The Four C's
- Be Clear
- Be Concise
- Be Complete
- Be Correct
- About Commas
- Other Uses for Commas
- When Not to Use Commas
- About Semicolons, Part One
- About Semicolons, Part Two
- About Colons
- About Apostrophes
- Showing Possession with Apostrophes
- Other Uses of Apostrophes
- Spelling Tips and Tricks
- Proofreading
- Letters and Memos
Session 12: Getting Ahead
- What Employees Want
- Your Supervisor
- The Survey Says…
- What Others Want
Session 13: Self-Management
- Self-Management
- Creating Routines
- Making Connections
- Time Management Tips
- Where Do You Stand?
- Organizing Your Workspace
- Setting up a Daily System
- Priority Tray
- The Incubator, Part One
- The Incubator, Part Two
- Being Proactive
- Planning Guidelines
Session 14: Setting Goals
- Setting Goals with SPIRIT
- A Personal Action Plan
Session 15: Working as a Team
- Vegetable Head
- Brainstorming
Session 16: Working with Difficult People
- Working with Difficult People
- Blending, Part One
- Blending, Part Two
- Redirecting
- Identify Positive Intent
- Identify Highly Valued Criteria
- When Discussions Degenerate Into Conflict
- Tips for Dealing with Difficult People
Session 17: Learning to Say No
- Ways to Say No
- The Persistent Response
- Guidelines for Saying No
- Making Connections
- Case Studies
- Scenarios
- Scenarios
- Scenarios
Session 18: Dealing with Stress
- About Stress
- Deep Breathing
- Visualize
- Music
- Acupressure and Massage
- Laughter
- Replace Worry with Problem Solving
- Meditation
- Resilience
Session 19: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Ultimate Administrative Office Procedure Online Bundle, 10 Certificate Courses
The Most Comprehensive Administrative Procedure Bundle
Bundle Up & Save - Learn More and Save More when you Upgrade to the Mega Bundle below & Save 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
3-DAY WEEKEND SALE - ENDS MIDNIGHT TODAY!
BEAT THE PRICE RISE!
About This Course
What you will learn - Learn How Administrative Office Procedure Helps to Demonstrate Professionalism and Efficiency in an Organization
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Get BIG Savings with our Ultimate Administrative Office Procedure Online Bundle, 10 Certificate Courses
- Administrative Office Procedures
- Administration Support
- Archiving and Records Management
- Basic Bookkeeping
- Business Writing Online
- Organizational Skills
- Time Management
- Collaborative Business Writing
- Business Acumen
- Skills for the Administrative Assistant
1. Administrative Office Procedures: Learn How Administrative Office Procedure Helps to Demonstrate Professionalism and Efficiency in an Organization
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.
With our Administrative Office Procedures Online Course, you will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company's vision and its everyday operations. Get your administration assistant training you need to start your career in Admin Support.
By the end of this Administrative Office Procedures Online Short Course, you will be able to:
- Organize a binder
- Develop procedures
- Prepare checklists
- Understand succession planning
- Collect the correct tools
2. Administration Support: Enhance Your Administration Skills to be Effective and Organized
Effective administration skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Our Administration Support Online Short Course will help you get there.
The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.
In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.
The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
By the end of this Administration Support Online Short Course, you will be able to:
- Get Yourself Organized
- Manage your time more effectively
- Prioritize your time and get things done
- Complete Special Tasks
- Improve your Communication Skills
- Improve your Non-Verbal Communication Skills
- Empower Yourself
- Deal with your managers more effectively
- Take Care of Yourself
3. Archiving and Records Management: Discover the Basic Elements of Records Management Programs and Different Ways to Manage Records
Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.
Records are in every organization. From purchasing receipts to tax documents to communications, they need to be identified and managed properly. The method of records management that a company uses should be tailored to fit the needs of the organization. There are, however, some basic concepts in most records management systems.
By the end of this Archiving and Records Management Online Course, you will be able to:
- Define records and archives
- Analyze records in context
- Classify records
- Understand different systems
- Maintain and convert records
4. Basic Bookkeeping: Understand and Implement Basic Bookkeeping Principles
Whether working in someone else’s business or your own business it’s important to understand financial matters. Understanding bookkeeping basics may be the key to keeping your fiscal matters running smoothly and efficiently
The Basic Bookkeeping Online Short Course is the short and sweet answer to your problems. From accounts receivable to accounts payable, from loans to payments, this short course covers everything you’ll need to know.
More importantly, the course is essential and practical, providing an effective outline and practical tools to help you manage key financial matters.
By the end of this Basic Bookkeeping online Short Course, you will be able to:
- Understand basic accounting terminology
- Identify the differences between the cash and accrual accounting methods
- Keep track of your business by becoming familiar with accounts payable and accounts receivable
- Use a journal and general ledger to document business financials
- Utilize the balance sheet
- Identify different types of financial statements
- Uncover the reasons for and actually create a budget
- Be familiar with internal and external auditing
5. Business Writing Online: Become an Expert at Writing Effective Emails, Letters, Reports and More
We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.
This Business Writing Online Short Course will provide:
- A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
- An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.
Course Topics:
- Spelling
- Punctuation
- Writing the Letter
- Proposals Key Info
By the end of the Business Writing Online Short Course, you will be able to:
- Understand the function/purpose of all of the above.
- Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
- Define proofreading and understand the techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- Notice (and correct) common spelling and grammar issues in business writing.
- List guidelines in printing and publishing business writing
6. Organizational Skills: Achieve Your Goals By Being Organized and Productive
Good organizational skills can prove beneficial in many areas of life, including personal and business areas.
Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.
By the end of this Organizational Skills Online Short Course, you will be able to:
- Examine current habits and routines that are not organized
- Learn to prioritize your time schedule and daily tasks
- Determine ways of storing information and supplies
- Learn to organize personal and work space
- Learn to resist procrastination
- Make plans to stay organized in the future
7. Time Management: How To Manage Your Time And Get Things Done
Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure.
As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. At the heart of time management is an important shift in focus: Concentrate on results, not on being busy. Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most.
Time management training begins with setting goals. These goals are recorded, prioritized and may be broken down into a project, an action plan, or a simple task list. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more during this Time Management Online Short Course.
Course Topics:
- The SMART Way
- Urgent Important Matrix
- The 80/20 Rule
- Eat That Frog
- The Glass Jar
By the end of this Time Management Online Short Course you will be able to:
- Plan and prioritize daily activities efficiently and in a productive manner.
- Triumph over procrastination.
- Effectively deal with crises.
- Organize your workspace and workflow.
- Efficiently delegate.
- Ritualize your workload.
- Plan effective meetings.
8. Collaborative Business Writing: Develop your Writing Skills to Have an Extra Edge in the Workplace
Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace.
The Collaborative Business Writing course will give you the knowledge and skills to collaborate with others and create that important document. You will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide you with that extra benefit in the business world that a lot of people are losing.
By the end of this Collaborative Business Writing Online Short Course, you should be able to:
- Define collaborative business writing
- Know different types of collaborative writing
- Know how to collaborate with team members
- Learn methods of handling conflict in writing
- Build collaborative writing teams
9. Business Acumen: Increase your Financial Literacy & Improve Business Sense
Improve your judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase your financial literacy and improve business sense.
Business Acumen will give you an advantage everyone wishes they had. The Business Acumen Online Short Course will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.
By the end of this Business Acumen Online Short Course, you will be able to:
- Know how to see the big picture
- Develop a risk management strategy
- Know how to practice financial literacy
- Develop critical thinking
- Practice management acumen
- Find key financial levers
10. Skills for the Administrative Assistant: Learn the Basics of Becoming an Administrative Assistant
Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely, efficient manner.
In this course, your admin training includes being trained on the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You’ll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying “no,” working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support to achieve their goals, too.
At the end of this course, you will be able to:
- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve your communications skills, including listening, questioning, and being more assertive.
- Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The online courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Administrative Office Procedures 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Administrative Office Procedures Online Course
Module One: Getting Started
Module Two: Why Your Office Needs Adminstrative Procedures
- Business Continuity
- Succession Planning
- Internal and External Audit Requirements
- Recovery Planning
Module Three: Gathering the Right Tools
- Binder
- Section Divider
- Sheet Protectors
- Cover to Cover Binders
Module Four: Identiyfing Procedures to Include
- Tracking Tasks for Some Days
- Reach Out to Other Employees for Feedback/Ideas
- Write Down Daily Tasks
- Keep Track Using a Spreadsheet
Module Five: Top Five Procedures to Record
- Use a Template to Stay Consistent from Track to Track
- Be as Detailed as Possible
- Use Bullet Points Instead of Paragraphs
- Ask Someone to Execute the Procedure
Module Six: What to Include in Your Binder (I)
- Phone Etiquette
- Business Writing
- Effective Time Management
- Creating Meeting Arrangements
Module Seven: What to Include in Your Binder (II)
- Policy on Absences
- Breaks
- Salaries
- Benefits
Module Eight: Organizing Your Binder
- Create a Table of Contents
- List Each Section (e.g. Accounting)
- List Procedures in that Section
- Keep Binder Updated with any New Changes
Module Nine: What Not to Include in the Procedure Guide
- Passwords
- Identify Other Confidential Information Via Your Employer
- Store Information in a Separate Folder Outside of the Guide
- Find a Secure Location to Store
Module Ten: Share Office Procedure Guide
- Give Guide to Boss/Executive to Review
- Inform Office Personnel of Procedure Guide
- Place Guide in a Visible Area
- Allow Office Personnel to Express Improvements/Updates if Needed
Module Eleven: Successfully Executing the Guide
- Create a One Hour Meeting/Seminar for Employees
- Stay Consistent with Procedures
- Make Employees Aware of any Updated Changes
- Keep Open to Improvements
Module Twelve: Wrapping Up
- Words from the Wise
Course 2 - Certificate In Administration Support Online Course
Module One: Getting Started
Module Two: Getting Yourself Organized (Part One)
- Managing Email
- Managing Electronic Files
- Managing the Paper Trail
- Making the Most of Voice Mail
Module Three: Getting Yourself Organized (Part Two)
- Organizing Your Workspace
- Using a To-Do Book
Module Four: Managing Your Time More Effectively
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
Module Five: Getting It All Done On Time
- Prioritising
- The Secret to Staying on Track
- Goal Setting
Module Six: Complete Special Tasks
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
Module Seven: Improve Your Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same
- Asking Questions
- Communicating with Power
Module Eight: Improve Your Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s not what you Say, It’s how you Say It
Module Nine: Empower Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
Module Ten: Deal With Your Managers More Effectively
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
Module Twelve: Wrapping Up
Course 3 - Certificate In Archiving and Records Management Online Course
Module One: Getting Started
Module Two: Understanding Records
- What is Records Management?
- Defining Records
- Archives vs. Records
- Life Cycle
Module Three: Management of Records
- What Is and Is Not a Record?
- Record Programs
- Management of Systems
- Developing Standards
Module Four: Context I
- Techniques for Analyzing Records
- Collecting Information
- Organizational Needs
- Legal Demands
Module Five: Context II
- Routine Process
- Creative Process
- System Analysis
- Records Survey
Module Six: Classification
- Functionality
- Prioritize
- Assess and Review
- Develop a Tool
Module Seven: Paper-Based Systems
- Arranging and Grouping
- Building Files
- Elementary & Intermediate
- Metadata
Module Eight: Electronic Records
- Classifying
- Folders and Directories
- Groupings
- Metadata
Module Nine: Hybrid Systems
- Routine Processes
- Creative Processes
- Design
- Limitations
Module Ten: Appraisals & Systems
- Taxonomy of Values
- Macro Appraisal
- Strategy & Criteria
- Document & Review Decisions
Module Eleven: Record Maintenance
- Paper
- Electronic
- Create Archives
- Conversion
Module Twelve: Wrapping Up
Course 4 - Certificate In Basic Bookkeeping Online Course
Module One - Introduction
Module Two - Basic Terminology (Part 1)
- Balance Sheet
- Assets
- Liabilities
- Equity
- Income Statement
- Revenue
- Cost of Goods Sold
- Expenses
- Accounting Period
Module Three - Basic Terminology (Part 2)
- Accounts Receivable
- Accounts Payable
- Depreciation
- General Ledger
- Interest
- Inventory
- Journals
- Payroll
- Trail Balance
Module Four - Accounting Methods
- Cash Method
- Accrual Method
- Differences between Cash and Accrual
Module Five - Keeping Track of you Business
- Accounts Payable
- Account Receivable
- The Journal
- The General Ledger
- Cash Management
Module Six - Understanding the Balance Sheet
- The Accounting Equation
- Double-Entry Accounting
- Types of Assets
- Types of Liabilities
- Equity
Module Seven - Other Financial Statements
- Income Statement
- Cash Flow Statement
- Capital Statement
- Budget vs Actual
Module Eight - Payroll Accounting / Terminology
- Gross Wages
- Net Wages
- Employee Tax Withholding's
- Employer Tax Expenses
- Salary Deferrals
- Employee Payroll
- Employee Benefits
- Tracking Accrued Leave
- Government Payroll Returns / Reports
Module Nine - End of Period Procedures
- Depreciating your Assets
- Reconciling Cash
- Reconciling Investments
- Working with the Trial Balance
- Bad Debt
- Posting Adjustments and Corrections
Module Ten - Financial Planning, Budgeting and Control
- Reasons for Budgeting
- Creating a Budget
- Comparing Budget to Actual Expenses
Module Eleven - Auditing
- What is an Audit?
- When and Why would you Audit?
- Internal
- External
Module Twelve - Wrapping Up
Course 5 - Certificate In Business Writing Online Course
PART ONE – THE BUILDING BLOCKS
Section One: Getting Started
- a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
- an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc.
Section Two: Spelling and Grammar
- Spelling
- Grammar
Section Three: Language and tone
- Clarity
- Conciseness
- Formality
- Focus
- Tone
Section Four: Sentences and Paragraphs
- Parts of a Sentence
- Sentence Length
- Punctuation
- Paragraphs
Section Five: Organization and Structure
- Organisation Approach
Section Six: Tools and Techniques
- The Reader
- The Requirement
- Write faster – effective writing
- Templates
- Proofreading
- Review/Peer Review
- The Appearance - Printing and Publishing
PART TWO – THE DOCUMENTS
Section Seven: Meeting Agendas
- The Basic Structure
Section Eight: E-mails
- Addressing your mails
- Brevity
- Formality
- Attachments
- Forwarding/replying
Section Nine: Business Letters
- The Basic Structure
- Writing the Letter
Section Ten: Proposals
- The Basic Outline
- Key information
- Sequence
- Choosing a Format
- Proposal Structure and Content
- Executive Summaries
Section Eleven: Reports
- Report Structure and format
Section Twelve: Requests for Proposal
- Requests for Proposals
Section Thirteen: Business Cases
- Business Cases
Section Fourteen: General Documentation
- General Documentation
Section Fifteen: Wrapping Up
Course 6 - Certificate In Organizational Skills Online Course
Module One - Getting Started
Module Two - Remove the Clutter
- Just do it
- You dont have to keep everything
- Three boxes: Keep, donate and trash
- A place for everything and everything in it's place
Module Three - Prioritize
- Write it down
- Urgent / Important Matrix
- Divide tasks
- 80/20 rule
Module Four - Scheduling Your Time
- Have a master calendar
- Setting deadlines
- Remove or limit the time wasters
- Coping with things outside of your control
Module Five - To Do Lists
- Use a day planner
- Finish what you start
- Focus on the important
- Do quick tasks immediately
Module Six - Paper and Paperless Storage
- Find a system that works for you
- Make it consistent
- Make it time sensitive
- Setting up archives
Module Seven - Organization in Your Work Area
- Keeping items within arm's reach
- Only have current projects on your desk
- Arranging your drawers
- Organize to match your workflow
Module Eight - Tools to Fight Procrastination
- Eat that Frog!
- Remove distractions
- Give yourself a reward
- Break up large tasks
Module Nine - Organizing Your Inbox
- Setting delivery rules
- Folder and message hierachy
- Deal with email right away
- Flag and highlight important items
Module Ten - Avoid the Causes of Disorganisation
- Keeping everything
- Not being consistent
- Not following a schedule
- Bad habits
Module Eleven - Discipline is the Key to Stay Organised
- Stay within your systems
- Learn to say No
- Have organisiation be part of your life
- Plan for tomorrow, today
Module Twelve - Wrapping Up
Course 7 - Certificate In Time Management Online Course
Section One: Getting Started
Section Two: SMARTER Goals
- The Three P’s
- Create SMARTER Goals
- Prioritizing Your Goals
- Visualize your Goals-Visualization
Section Three: Prioritizing Your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Being Assertive...Saying “NO” to Requests you can’t meet.
Section Four: Planning
- Using To Do List
- The Glass Jar: Rocks, Pebbles, Sand, and Water
- Ready, Fire, Aim!
Section Five: Procrastination
- Why We Procrastinate
- Nine Ways to Overcome Procrastination
- Eat That Frog!
Section Six: Managing Crisis
- When Crisis Calls...do you have a Contingency Plan?
- Creating a Plan
- Executing the Plan
- Lessons Learned
Section Seven: The Organized Workspace
- De-Clutter
- Managing Workflow
- Dealing with E-mail...email etiquette
- Using Calendars
Section Eight: Delegating
- When to Delegate?
- Who Should I Delegate to?
- Monitoring the Results
Section Nine: The Power of Ritual...Habits
- What is a Ritual/Routine?
- Example Rituals
- Using Rituals to Maximise Time
Section Ten: Meetings
- Deciding if a Meeting is Necessary... Is the meeting necessary?
- Using the PAT Approach
- Effective Agenda Writing
- Staying on Track
- Was the Meeting Worthwhile?
Section Eleven: Meeting Alternatives
- Instant Messaging and Chat Rooms
- Teleconferencing
- E-mail Lists and Online Groups
- Collaboration Applications
Section Twelve: Wrapping Up
Course 8 - Certificate In Collaborative Business Writing Online Course
Module One: Getting Started
Module Two: What is Collaborative Business Writing?
- Clarifying the Objective
- Practical Writing Approaches
- Collaborative Writing Strategies
- Collaborative Writing Patterns
Module Three:Types of Collaborative Business Writing
- Construction – “Cut and Paste”
- Parallel Construction – “Puzzle”
- Sequential Summative Construction
- Integrating Construction
Module Four: Collaborative Team Members
- Team Leader Selection
- Chief Editor Selection
- Characteristics of Team Members
- Ways to Build Collaborative Writing Team
Module Five: Collaborative Tools and Processes
- Outlines and Storyboards
- Collaborative Planning
- Collaborative Revision
- Collaborative Team Cohesion
Module Six: Setting Style Guidelines
- Voice and Person
- Format
- Consistent Spelling of Commonly Used Words
- Numbers as Words or Figures
Module Seven: Barriers to Successful Collaborative Writing
- Hoarding
- Innovation
- Search
- Knowledge Transfer
Module Eight: Overcoming Collaborative Writing Barriers
- Practice T-shaped Management
- Building a Network of Alliances
- Implementing Enablers
- Assessing the Culture and Areas for Improvement
Module Nine: Styles of Dealing with Conflict
- Ensure that Good Relationships are the First Priority
- Keep People and Problems Separate
- Pay Attention to the Interests that are Being Presented
- Listen First, Talk Second
Module Ten:Tips for Successful Business Writing Collaboration
- Determine Purpose
- Formulate Outline and Organizational Format
- When Choosing a Team Leader, Remember…
- Assign Writing Tasks and Associated Duties
Module Eleven: Examples of Collaborative Business Writing
- Writing Emails
- Writing Reports
- Writing Training Manuals
- Writing Company Handbooks
Module Twelve: Wrapping Up
Course 9 - Certificate In Business Acumen Online Course
Module One - Getting Started
Module Two - Seeing the Big Picture
- Short and long term interactions
- Recognize growth opportunities
- Mindfulness of decisions
- Everything is related
Module Three - KPI's (Key Performance Indicators)
- Decisiveness
- Flexible
- Strong initiative
- Being intuitive
Module Four - Risk Management Strategies
- Continuous assessment
- Internal and external factors
- Making adjustments and corrections
- Knowing when to pull the trigger or plug
Module Five - Recognizing Learning Events
- Develop a sense of always learning
- Evaluate past decisions
- Problems are learning opportunities
- Recognize your blind spots
Module Six - You Need to Know These Answers and More
- What makes my company money?
- What were sales last year?
- What is our profit margin?
- What were our costs?
Module Seven - Financial Literacy (Part 1)
- Assets
- Financial Ratios
- Liabilities
- Equity
Module Eight - Financial Literacy (Part 2)
- Income statement
- Balance sheet
- Cash flow statement
- Read, read and read
Module Nine - Business Acumen in Management
- Talent management
- Change management
- Asset management
- Organisational management
Module Ten - Critical Thinking in Business
- Ask the right questions
- Organise data
- Evalute the information
- Make the decision
Module Eleven - Key Financial Levers
- Investing in people
- Effective communication
- Process improvement
- Goal alignment
Module Twelve - Wrapping Up
Course 10 - Certificate In Skills for the Administrative Assistant Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Course Assessment
Session 2: Personal Best, Professional Best
- The Importance of Appearance
- Tips for Success
- First Impressions Count!
Session 3: Putting Others at Ease
- Making Connections
Session 4: Distorted Thinking
- Angelique’s Thinking
- Questions
- Distorted Thinking
Session 5: The Steps to Feeling Good
- The Steps to Feeling Good
Session 6: Understanding Assertiveness
- Understanding Assertiveness
- Opposite Ends of the Spectrum
- Aggressive Behavior
- Manipulative or Passive-Aggressive Behavior
- Passive Behavior
- Assertive Behavior
- Quiz
- Evaluation
Session 7: Improving Your Assertiveness Skills
- Using "I" Messages
- "I" Message Steps
- Dealing with Aggressive People
Session 8: Communication Skills
- Communication Skills
Session 9: Asking and Listening
- Asking Questions
- Closed Questions
- Open Questions
- Clarifying Questions
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
Session 10: Non-Verbal Messages
- About Non-Verbal Messages
- Body Language
- The Signals People Send
Session 11: Writing Skills
- The Four C's
- Be Clear
- Be Concise
- Be Complete
- Be Correct
- About Commas
- Other Uses for Commas
- When Not to Use Commas
- About Semicolons, Part One
- About Semicolons, Part Two
- About Colons
- About Apostrophes
- Showing Possession with Apostrophes
- Other Uses of Apostrophes
- Spelling Tips and Tricks
- Proofreading
- Letters and Memos
Session 12: Getting Ahead
- What Employees Want
- Your Supervisor
- The Survey Says…
- What Others Want
Session 13: Self-Management
- Self-Management
- Creating Routines
- Making Connections
- Time Management Tips
- Where Do You Stand?
- Organizing Your Workspace
- Setting up a Daily System
- Priority Tray
- The Incubator, Part One
- The Incubator, Part Two
- Being Proactive
- Planning Guidelines
Session 14: Setting Goals
- Setting Goals with SPIRIT
- A Personal Action Plan
Session 15: Working as a Team
- Vegetable Head
- Brainstorming
Session 16: Working with Difficult People
- Working with Difficult People
- Blending, Part One
- Blending, Part Two
- Redirecting
- Identify Positive Intent
- Identify Highly Valued Criteria
- When Discussions Degenerate Into Conflict
- Tips for Dealing with Difficult People
Session 17: Learning to Say No
- Ways to Say No
- The Persistent Response
- Guidelines for Saying No
- Making Connections
- Case Studies
- Scenarios
- Scenarios
- Scenarios
Session 18: Dealing with Stress
- About Stress
- Deep Breathing
- Visualize
- Music
- Acupressure and Massage
- Laughter
- Replace Worry with Problem Solving
- Meditation
- Resilience
Session 19: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
