About This Course
What you will learn - Be an Effective Personal Assistant and Enhance Your Organization
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Get BIG Savings with our Ultimate Executive and Personal Assistants Online Bundle, 10 Certificate Courses
- Executive and Personal Assistants
- Administration Support
- Time Management
- Organizational Skills
- Meeting Management
- Skills for the Administrative Assistant
- Administrative Office Procedures
- Business Writing
- Telephone Etiquette
- Project Management
1. Executive and Personal Assistants: Be an Effective Personal Assistant and Enhance Your Organization
Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
Our Executive and Personal Assistants Certificate Program will show you what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this course will provide you with the necessary tools.
By the end of this Executive and Personal Assistants Online Short Course, you will be able to:
- Adapt to the needs and styles of management
- Communicate through written, verbal, and nonverbal methods
- Improve time management skills
- Manage meetings effectively
- Act as a gatekeeper
- Use the tools of the trade effectively
2. Administration Support: Enhance Your Administration Skills to be Effective and Organized
Effective administration skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Our Administration Support Online Short Course will help you get there.
The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.
In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.
The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
By the end of this Administration Support Online Short Course, you will be able to:
- Get Yourself Organized
- Manage your time more effectively
- Prioritize your time and get things done
- Complete Special Tasks
- Improve your Communication Skills
- Improve your Non-Verbal Communication Skills
- Empower Yourself
- Deal with your managers more effectively
- Take Care of Yourself
3. Time Management: How To Manage Your Time And Get Things Done
Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure.
As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. At the heart of time management is an important shift in focus: Concentrate on results, not on being busy. Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most.
Time management training begins with setting goals. These goals are recorded, prioritized and may be broken down into a project, an action plan, or a simple task list. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more during this Time Management Online Short Course.
Course Topics:
- The SMART Way
- Urgent Important Matrix
- The 80/20 Rule
- Eat That Frog
- The Glass Jar
By the end of this Time Management Online Short Course you will be able to:
- Plan and prioritize daily activities efficiently and in a productive manner.
- Triumph over procrastination.
- Effectively deal with crises.
- Organize your workspace and workflow.
- Efficiently delegate.
- Ritualize your workload.
- Plan effective meetings.
4. Organizational Skills: Achieve Your Goals By Being Organized and Productive
Good organizational skills can prove beneficial in many areas of life, including personal and business areas.
Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.
By the end of this Organizational Skills Online Short Course, you will be able to:
- Examine current habits and routines that are not organized
- Learn to prioritize your time schedule and daily tasks
- Determine ways of storing information and supplies
- Learn to organize personal and workspace
- Learn to resist procrastination
- Make plans to stay organized in the future
5. Meeting Management: Learn How To Develop and Implement Meeting Management
This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.
The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.
This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.
By the end of this Meeting Management Online Short Course, you will be able to:
- Plan and prepare
- Identify the participants
- Choose the time and place
- Create the agenda
- Set up the meeting space
- Incorporate your electronic options
- Meeting roles and responsibilities
- Use an agenda
- Chairing a meeting
- Deal with disruptions
- Professionally deal with personality conflicts
- Take minutes
- Make the most of your meetings using games, activities and prizes
6. Skills for the Administrative Assistant: Enhance Your Administration Skills to be Effective and Organized
Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely, efficient manner.
In this course, your admin training includes being trained on the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You’ll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying “no,” working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support to achieve their goals, too.
At the end of this course, you will be able to:
- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve your communications skills, including listening, questioning, and being more assertive.
- Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.
7. Administrative Office Procedures: Improve Workplace Efficiency
Turn your office into a highly-organized and productive workspace. Reduce miscommunication and help eliminate common errors with our Office Procedures Course. Our premium course developed by experts will help you understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting.
A well-designed policy and procedure guideline is a crucial management tool. It outlines the organization’s goals and objectives and provides clear standards of action for all employees.
With our course, you will be able to create clear policies and guidelines to ensure your workplace runs smoothly. Our Administrative Support Online course will give you the strategies and procedures vital to the company's vision and everyday operations.
Key Learning Objectives
- Organize a binder
- Develop procedures
- Prepare checklists
- Understand succession planning
- Collect the correct tools
8. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More
We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.
This Business Writing Online Short Course will provide:
- A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
- An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.
Course Topics:
- Spelling
- Punctuation
- Writing the Letter
- Proposals Key Info
By the end of the Business Writing Online Short Course, you will be able to:
- Understand the function/purpose of all of the above.
- Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
- Define proofreading and understand the techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- Notice (and correct) common spelling and grammar issues in business writing.
- List guidelines in printing and publishing business writing
9. Telephone Etiquette: Learn How Important it is to Develop Better Telephone Communication Skills
The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.
With our Telephone Etiquette course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.
By the end of this Telephone Etiquette Online Short Course, you will be able to:
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
10. Project Management: Being Able to Manage Projects is Important in Getting Things Done
In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.
This Project Management Online Short Course will give you an overview of the entire project management process, as well as key project management tools that they can use every day.
By the end of this Project Management Online Short Course, you will be able to:
- Define projects, project management, and project managers
- Identify the five process groups and nine knowledge areas as defined by the PMI
- Describe the triple constraint
- Perform a project needs assessment and write goals, requirements and deliverables
- Create key project documents, including the statement of work, project planning worksheet, and project charter
- Build a project schedule by estimating time, cost and resources
- Understand and use the work breakdown structure
- Create project planning documents, such as a schedule, risk management plan, and communication plan
- Use planning tools, including the Gantt chart, network diagram, and RACI chart
- Establish and use baselines
- Monitor and maintain the project
- Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificate of Completion
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Executive and Personal Assistants 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Executive and Personal Assistants
Module One - Getting Started
Module Two - Working with your Manager
- Adapting to their style
- Anticipate their needs
- Getting your responsibilities defined
- When to take the initiative
Module Three - Administrative Soft Skills
- Social Intelligence
- Basic business acumen
- Office management
- Active listening
Module Four - Effective Time Management
- Calendar management
- Prepare for changes and surprises
- Keeping others on track
- Urgent / important matrix
Module Five - Meeting Management
- Creating an agenda
- Keepng minutes
- Keeping the meeting on time
- Variations for large and small meetings
Module Six - Tools of the Trade (Part 1)
- Email protocol
- Office machinery
- Computer and software skills
- Commuication Skills
Module Seven - Tools of the Trade (Part 2)
- Phone and voicemail etiquette
- Word processing
- Business writing
- Internet research
Module Eight - Being an Effective Gatekeeper
- Filtering data and information
- Learn to say no
- Dealing with difficult people
- Recognise the tricks
Module Nine - Organizational Skills
- Prioritising your workload
- Goal setting
- Plan for tomorrow, today
- Staying on track
Module Ten - Confidentiality Guidelines
- Your confidentiality duty
- Be Certificatetic and discreet
- Keeping data secure
- What to do in sticky situations
Module Eleven - Special Tasks
- Project management
- Trade shows
- Interacting with clients
- Social media management
Module Twelve - Wrapping Up
Course 2 - Administration Support
Module One: Getting Started
Module Two: Getting Yourself Organized (Part One)
- Managing Email
- Managing Electronic Files
- Managing the Paper Trail
- Making the Most of Voice Mail
Module Three: Getting Yourself Organized (Part Two)
- Organizing Your Workspace
- Using a To-Do Book
Module Four: Managing Your Time More Effectively
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
Module Five: Getting It All Done On Time
- Prioritising
- The Secret to Staying on Track
- Goal Setting
Module Six: Complete Special Tasks
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
Module Seven: Improve Your Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same
- Asking Questions
- Communicating with Power
Module Eight: Improve Your Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s not what you Say, It’s how you Say It
Module Nine: Empower Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
Module Ten: Deal With Your Managers More Effectively
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
Module Twelve: Wrapping Up
Course 3 - Time Management
Section One: Getting Started
Section Two: SMARTER Goals
- The Three P’s
- Create SMARTER Goals
- Prioritizing Your Goals
- Visualize your Goals-Visualization
Section Three: Prioritizing Your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Being Assertive...Saying “NO” to Requests you can’t meet.
Section Four: Planning
- Using To Do List
- The Glass Jar: Rocks, Pebbles, Sand, and Water
- Ready, Fire, Aim!
Section Five: Procrastination
- Why We Procrastinate
- Nine Ways to Overcome Procrastination
- Eat That Frog!
Section Six: Managing Crisis
- When Crisis Calls...do you have a Contingency Plan?
- Creating a Plan
- Executing the Plan
- Lessons Learned
Section Seven: The Organized Workspace
- De-Clutter
- Managing Workflow
- Dealing with E-mail...email etiquette
- Using Calendars
Section Eight: Delegating
- When to Delegate?
- Who Should I Delegate to?
- Monitoring the Results
Section Nine: The Power of Ritual...Habits
- What is a Ritual/Routine?
- Example Rituals
- Using Rituals to Maximise Time
Section Ten: Meetings
- Deciding if a Meeting is Necessary... Is the meeting necessary?
- Using the PAT Approach
- Effective Agenda Writing
- Staying on Track
- Was the Meeting Worthwhile?
Section Eleven: Meeting Alternatives
- Instant Messaging and Chat Rooms
- Teleconferencing
- E-mail Lists and Online Groups
- Collaboration Applications
Section Twelve: Wrapping Up
Course 4 - Organizational Skills
Module One - Getting Started
Module Two - Remove the Clutter
- Just do it
- You dont have to keep everything
- Three boxes: Keep, donate and trash
- A place for everything and everything in it's place
Module Three - Prioritize
- Write it down
- Urgent / Important Matrix
- Divide tasks
- 80/20 rule
Module Four - Scheduling Your Time
- Have a master calendar
- Setting deadlines
- Remove or limit the time wasters
- Coping with things outside of your control
Module Five - To Do Lists
- Use a day planner
- Finish what you start
- Focus on the important
- Do quick tasks immediately
Module Six - Paper and Paperless Storage
- Find a system that works for you
- Make it consistent
- Make it time sensitive
- Setting up archives
Module Seven - Organization in Your Work Area
- Keeping items within arm's reach
- Only have current projects on your desk
- Arranging your drawers
- Organize to match your workflow
Module Eight - Tools to Fight Procrastination
- Eat that Frog!
- Remove distractions
- Give yourself a reward
- Break up large tasks
Module Nine - Organizing Your Inbox
- Setting delivery rules
- Folder and message hierachy
- Deal with email right away
- Flag and highlight important items
Module Ten - Avoid the Causes of Disorganisation
- Keeping everything
- Not being consistent
- Not following a schedule
- Bad habits
Module Eleven - Discipline is the Key to Stay Organised
- Stay within your systems
- Learn to say No
- Have organisiation be part of your life
- Plan for tomorrow, today
Module Twelve - Wrapping Up
Course 5 - Meeting Management
Module One - Getting Started
Module Two - Planning and Preparing (Part 1)
- Identifying the Participants
- Choosing the Time and Place
- Creating the Agenda
Module Three - Planning and Preparing (Part 2)
- Lesson One: Gathering Materials
- Lesson Two: Sending Invitations
- Lesson Three: Making Logistical Arrangements
Module Four - Setting up the Meeting Space
- Lesson One: The Basic Essentials
- Lesson Two: The Extra Touches
- Lesson Three: Choosing a Physical Arrangement
Module Five - Electronic Options
- Lesson One: Overview of Choices Available
- Lesson Two: Things to Consider
- Lesson Three: Making a Final Decision
Module Six - Meeting Roles and Responsibilities
- Lesson One: The Chairperson
- Lesson Two: The Minute Taker
- Lesson Three: The Attendees
- Lesson Four: Variations for Large and Small Meetings
Module Seven - Chairing a Meeting (Part 1)
- Lesson One: Getting Off On the Right Foot
- Lesson Two: The Role of The Agenda
- Lesson Three: Using a Parking Lot
Module Eight - Chairing a Meeting (Part 2)
- Lesson One: Keeping the Meeting on Track
- Lesson Two: Dealing with Overtime
- Lesson Three: Holding Participants Accountable
Module Nine - Dealing with Disruptions
- Lesson One: Running In and Out
- Lesson Two: Cell Phone and PDA Ringing
- Lesson Three: Off On a Tangent
- Lesson Four: Personality Conflict
Module Ten - Taking Minutes
- Lesson One: What are Minutes?
- Lesson Two: What Do I Record?
Module Eleven - Making the Most of your Meeting
- Lesson One: The 50 Minute Meeting
- Lesson Two: Using Games
- Lesson Three: Giving Prizes
- Lesson Four: Stuffed Magic
Module Twelve - Wrapping Up
Course 6 - Skills for the Administrative Assistant
Session 1: Course Overview
- Learning Objectives
- Pre-Course Assessment
Session 2: Personal Best, Professional Best
- The Importance of Appearance
- Tips for Success
- First Impressions Count!
Session 3: Putting Others at Ease
- Making Connections
Session 4: Distorted Thinking
- Angelique’s Thinking
- Questions
- Distorted Thinking
Session 5: The Steps to Feeling Good
- The Steps to Feeling Good
Session 6: Understanding Assertiveness
- Understanding Assertiveness
- Opposite Ends of the Spectrum
- Aggressive Behavior
- Manipulative or Passive-Aggressive Behavior
- Passive Behavior
- Assertive Behavior
- Quiz
- Evaluation
Session 7: Improving Your Assertiveness Skills
- Using "I" Messages
- "I" Message Steps
- Dealing with Aggressive People
Session 8: Communication Skills
- Communication Skills
Session 9: Asking and Listening
- Asking Questions
- Closed Questions
- Open Questions
- Clarifying Questions
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
Session 10: Non-Verbal Messages
- About Non-Verbal Messages
- Body Language
- The Signals People Send
Session 11: Writing Skills
- The Four C's
- Be Clear
- Be Concise
- Be Complete
- Be Correct
- About Commas
- Other Uses for Commas
- When Not to Use Commas
- About Semicolons, Part One
- About Semicolons, Part Two
- About Colons
- About Apostrophes
- Showing Possession with Apostrophes
- Other Uses of Apostrophes
- Spelling Tips and Tricks
- Proofreading
- Letters and Memos
Session 12: Getting Ahead
- What Employees Want
- Your Supervisor
- The Survey Says…
- What Others Want
Session 13: Self-Management
- Self-Management
- Creating Routines
- Making Connections
- Time Management Tips
- Where Do You Stand?
- Organizing Your Workspace
- Setting up a Daily System
- Priority Tray
- The Incubator, Part One
- The Incubator, Part Two
- Being Proactive
- Planning Guidelines
Session 14: Setting Goals
- Setting Goals with SPIRIT
- A Personal Action Plan
Session 15: Working as a Team
- Vegetable Head
- Brainstorming
Session 16: Working with Difficult People
- Working with Difficult People
- Blending, Part One
- Blending, Part Two
- Redirecting
- Identify Positive Intent
- Identify Highly Valued Criteria
- When Discussions Degenerate Into Conflict
- Tips for Dealing with Difficult People
Session 17: Learning to Say No
- Ways to Say No
- The Persistent Response
- Guidelines for Saying No
- Making Connections
- Case Studies
- Scenarios
- Scenarios
- Scenarios
Session 18: Dealing with Stress
- About Stress
- Deep Breathing
- Visualize
- Music
- Acupressure and Massage
- Laughter
- Replace Worry with Problem Solving
- Meditation
- Resilience
Session 19: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 7 - Administrative Office Procedures
Module One: Getting Started
By the end of this course, you will be able to:
- Organize a binder
- Develop procedures
- Prepare checklists
- Understand succession planning
- Collect the correct tools
Module Two: Why Your Office Needs Adminstrative Procedures
- Business Continuity
- Succession Planning
- Internal and External Audit Requirements
- Recovery Planning
Module Three: Gathering the Right Tools
- Binder
- Section Divider
- Sheet Protectors
- Cover to Cover Binders
Module Four: Identiyfing Procedures to Include
- Tracking Tasks for Some Days
- Reach Out to Other Employees for Feedback/Ideas
- Write Down Daily Tasks
- Keep Track Using a Spreadsheet
Module Five: Top Five Procedures to Record
- Use a Template to Stay Consistent from Track to Track
- Be as Detailed as Possible
- Use Bullet Points Instead of Paragraphs
- Ask Someone to Execute the Procedure
Module Six: What to Include in Your Binder (I)
- Phone Etiquette
- Business Writing
- Effective Time Management
- Creating Meeting Arrangements
Module Seven: What to Include in Your Binder (II)
- Policy on Absences
- Breaks
- Salaries
- Benefits
Module Eight: Organizing Your Binder
- Create a Table of Contents
- List Each Section (e.g. Accounting)
- List Procedures in that Section
- Keep Binder Updated with any New Changes
Module Nine: What Not to Include in the Procedure Guide
- Passwords
- Identify Other Confidential Information Via Your Employer
- Store Information in a Separate Folder Outside of the Guide
- Find a Secure Location to Store
Module Ten: Share Office Procedure Guide
- Give Guide to Boss/Executive to Review
- Inform Office Personnel of Procedure Guide
- Place Guide in a Visible Area
- Allow Office Personnel to Express Improvements/Updates if Needed
Module Eleven: Successfully Executing the Guide
- Create a One Hour Meeting/Seminar for Employees
- Stay Consistent with Procedures
- Make Employees Aware of any Updated Changes
- Keep Open to Improvements
Module Twelve: Wrapping Up
- Words from the Wise
Course 8 - Business Writing
PART ONE – THE BUILDING BLOCKS
Section One: Getting Started
- a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
- an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc.
Section Two: Spelling and Grammar
- Spelling
- Grammar
Section Three: Language and tone
- Clarity
- Conciseness
- Formality
- Focus
- Tone
Section Four: Sentences and Paragraphs
- Parts of a Sentence
- Sentence Length
- Punctuation
- Paragraphs
Section Five: Organization and Structure
- Organisation Approach
Section Six: Tools and Techniques
- The Reader
- The Requirement
- Write faster – effective writing
- Templates
- Proofreading
- Review/Peer Review
- The Appearance - Printing and Publishing
PART TWO – THE DOCUMENTS
Section Seven: Meeting Agendas
- The Basic Structure
Section Eight: E-mails
- Addressing your mails
- Brevity
- Formality
- Attachments
- Forwarding/replying
Section Nine: Business Letters
- The Basic Structure
- Writing the Letter
Section Ten: Proposals
- The Basic Outline
- Key information
- Sequence
- Choosing a Format
- Proposal Structure and Content
- Executive Summaries
Section Eleven: Reports
- Report Structure and format
Section Twelve: Requests for Proposal
- Requests for Proposals
Section Thirteen: Business Cases
- Business Cases
Section Fourteen: General Documentation
- General Documentation
Section Fifteen: Wrapping Up
Course 9 - Telephone Etiquette
Module One : Getting Started
- Course Objectives
Module Two : Aspects of Phone Etiquette
- Phrasing
- Tone of Voice
- Speaking Clearly
- Listen to the Caller
Module Three : Using Proper Phone Language
- Please and Thank You
- Do Not Use Slang
- Avoid Using the Term “You”
- Emphasize What You Can Do, Not What You Can’t
Module Four : Eliminate Phone Distractions
- Avoid Eating or Drinking
- Minimize Multi-Tasking
- Remove Office Distractions
- Do Not Let Others Interrupt You
Module Five: Inbound Calls
- Avoid Long Greeting Messages
- Introduce Yourself
- Focus on Their Needs
- Be Patient
Module Six: Outbound Calls
- Be Prepared
- Identify Yourself and Your Company
- Give Them the Reason for the Call
- Keep Caller Information Private
Module Seven: Handling Rude or Angry Callers
- Stay Calm
- Listen to Their Needs
- Never Interrupt
- Identify What You Can Do for Them
Module Eight: Handling Interoffice Calls
- Transferring Calls
- Placing Callers on Hold
- Taking Messages
- End the Conversation
Module Nine: Handling Voicemail Messages
- Ensure the Voicemail Has a Proper Greeting
- Answer Important Messages Right Away
- Ensure Messages are Delivered to the Right Person
- When Leaving a Message for Others
Module Ten: Methods of Training Employees
- Group Training
- One-on-One Training
- Peer Training
- Job Shadowing
Module Eleven: Correcting Poor Telephone Etiquette
- Screening Calls
- Employee Evaluations
- Peer Monitoring
- Customer Surveys
Module Twelve: Wrapping Up
Course 10 - Project Management
Module One - Getting Study
Module Two - Key Concepts (Part 1)
- What is a project?
- What is project management?
- What is a project manager?
Module Three - Key Concepts (Part 2)
- About the Project Management Institute (PMI)
- About the Project Management Body of Knowledge (PMBOK)
- The five process groups
- The nine knowledge areas
- The triple contraint
Module Four - Initiation (Part 1)
- Identifying your Stakeholders
- Assessing Needs and Wants
- Setting a SMART project goal
- Creating requirements and deliverables
Module Five - Initiation (Part 2)
- Creating a statement of work
- Completing the project planning worksheet
- Completing the project charter
Module Six - Planning (Part 1)
- Managing expectations
- Creating a task list
- Estimating time
- Estimating resources
- Estimating costs
Module Seven - Planning (Part 2)
- Building the work breadkdown structure
- Creating the schedule
- Creating a risk management plan
- Creating a communication plan
Module Eight - Planning Tools
- The Gantt Chart
- The Network Diagram
- Using a RACI Chart
- Going the extra mile: Microsoft Project
Module Nine - Executing the Project
- Establishing baselines
- Monitoring project progress
- Triple constraint reduction methods
Module Ten - Maintaining and Controlling the Project
- Making the most of status updates
- Managing change
- Monitoring risks
Module Eleven - Closing Out
- Preparing for closeout
- Celebrating successes
- Learning from project challenges
- Scope verification
- A final to-do list
Module Twelve - Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
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3. What is the FREE Personal Success Training Program?
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was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
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anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
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you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
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course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
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After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
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you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
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All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
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you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
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which demonstrates your commitment to learning new skills. You can share
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Also, include it in your resume/CV, professional social media profiles
and job applications.
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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
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and completing this course will show employers that you have the
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The Certificates are valid for life and do not need renewing.
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or as few courses as you wish, we also offer online course bundles that
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Ultimate Executive and Personal Assistants Online Bundle, 10 Certificate Courses
Gain All the Top Skills you Need to Become the Best Executive Personal Assistant You Can Be
Bundle Up & Save - Learn More and Save More when you Upgrade to the Mega Bundle below & Save 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
BUY TODAY & SAVE
BEAT THE PRICE RISE!
About This Course
What you will learn - Be an Effective Personal Assistant and Enhance Your Organization
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Get BIG Savings with our Ultimate Executive and Personal Assistants Online Bundle, 10 Certificate Courses
- Executive and Personal Assistants
- Administration Support
- Time Management
- Organizational Skills
- Meeting Management
- Skills for the Administrative Assistant
- Administrative Office Procedures
- Business Writing
- Telephone Etiquette
- Project Management
1. Executive and Personal Assistants: Be an Effective Personal Assistant and Enhance Your Organization
Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
Our Executive and Personal Assistants Certificate Program will show you what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this course will provide you with the necessary tools.
By the end of this Executive and Personal Assistants Online Short Course, you will be able to:
- Adapt to the needs and styles of management
- Communicate through written, verbal, and nonverbal methods
- Improve time management skills
- Manage meetings effectively
- Act as a gatekeeper
- Use the tools of the trade effectively
2. Administration Support: Enhance Your Administration Skills to be Effective and Organized
Effective administration skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Our Administration Support Online Short Course will help you get there.
The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.
In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.
The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
By the end of this Administration Support Online Short Course, you will be able to:
- Get Yourself Organized
- Manage your time more effectively
- Prioritize your time and get things done
- Complete Special Tasks
- Improve your Communication Skills
- Improve your Non-Verbal Communication Skills
- Empower Yourself
- Deal with your managers more effectively
- Take Care of Yourself
3. Time Management: How To Manage Your Time And Get Things Done
Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure.
As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. At the heart of time management is an important shift in focus: Concentrate on results, not on being busy. Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most.
Time management training begins with setting goals. These goals are recorded, prioritized and may be broken down into a project, an action plan, or a simple task list. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more during this Time Management Online Short Course.
Course Topics:
- The SMART Way
- Urgent Important Matrix
- The 80/20 Rule
- Eat That Frog
- The Glass Jar
By the end of this Time Management Online Short Course you will be able to:
- Plan and prioritize daily activities efficiently and in a productive manner.
- Triumph over procrastination.
- Effectively deal with crises.
- Organize your workspace and workflow.
- Efficiently delegate.
- Ritualize your workload.
- Plan effective meetings.
4. Organizational Skills: Achieve Your Goals By Being Organized and Productive
Good organizational skills can prove beneficial in many areas of life, including personal and business areas.
Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.
By the end of this Organizational Skills Online Short Course, you will be able to:
- Examine current habits and routines that are not organized
- Learn to prioritize your time schedule and daily tasks
- Determine ways of storing information and supplies
- Learn to organize personal and workspace
- Learn to resist procrastination
- Make plans to stay organized in the future
5. Meeting Management: Learn How To Develop and Implement Meeting Management
This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.
The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.
This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.
By the end of this Meeting Management Online Short Course, you will be able to:
- Plan and prepare
- Identify the participants
- Choose the time and place
- Create the agenda
- Set up the meeting space
- Incorporate your electronic options
- Meeting roles and responsibilities
- Use an agenda
- Chairing a meeting
- Deal with disruptions
- Professionally deal with personality conflicts
- Take minutes
- Make the most of your meetings using games, activities and prizes
6. Skills for the Administrative Assistant: Enhance Your Administration Skills to be Effective and Organized
Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely, efficient manner.
In this course, your admin training includes being trained on the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You’ll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying “no,” working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support to achieve their goals, too.
At the end of this course, you will be able to:
- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve your communications skills, including listening, questioning, and being more assertive.
- Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.
7. Administrative Office Procedures: Improve Workplace Efficiency
Turn your office into a highly-organized and productive workspace. Reduce miscommunication and help eliminate common errors with our Office Procedures Course. Our premium course developed by experts will help you understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting.
A well-designed policy and procedure guideline is a crucial management tool. It outlines the organization’s goals and objectives and provides clear standards of action for all employees.
With our course, you will be able to create clear policies and guidelines to ensure your workplace runs smoothly. Our Administrative Support Online course will give you the strategies and procedures vital to the company's vision and everyday operations.
Key Learning Objectives
- Organize a binder
- Develop procedures
- Prepare checklists
- Understand succession planning
- Collect the correct tools
8. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More
We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.
This Business Writing Online Short Course will provide:
- A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
- An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.
Course Topics:
- Spelling
- Punctuation
- Writing the Letter
- Proposals Key Info
By the end of the Business Writing Online Short Course, you will be able to:
- Understand the function/purpose of all of the above.
- Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
- Define proofreading and understand the techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- Notice (and correct) common spelling and grammar issues in business writing.
- List guidelines in printing and publishing business writing
9. Telephone Etiquette: Learn How Important it is to Develop Better Telephone Communication Skills
The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.
With our Telephone Etiquette course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.
By the end of this Telephone Etiquette Online Short Course, you will be able to:
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
10. Project Management: Being Able to Manage Projects is Important in Getting Things Done
In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.
This Project Management Online Short Course will give you an overview of the entire project management process, as well as key project management tools that they can use every day.
By the end of this Project Management Online Short Course, you will be able to:
- Define projects, project management, and project managers
- Identify the five process groups and nine knowledge areas as defined by the PMI
- Describe the triple constraint
- Perform a project needs assessment and write goals, requirements and deliverables
- Create key project documents, including the statement of work, project planning worksheet, and project charter
- Build a project schedule by estimating time, cost and resources
- Understand and use the work breakdown structure
- Create project planning documents, such as a schedule, risk management plan, and communication plan
- Use planning tools, including the Gantt chart, network diagram, and RACI chart
- Establish and use baselines
- Monitor and maintain the project
- Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificate of Completion
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Executive and Personal Assistants 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Executive and Personal Assistants
Module One - Getting Started
Module Two - Working with your Manager
- Adapting to their style
- Anticipate their needs
- Getting your responsibilities defined
- When to take the initiative
Module Three - Administrative Soft Skills
- Social Intelligence
- Basic business acumen
- Office management
- Active listening
Module Four - Effective Time Management
- Calendar management
- Prepare for changes and surprises
- Keeping others on track
- Urgent / important matrix
Module Five - Meeting Management
- Creating an agenda
- Keepng minutes
- Keeping the meeting on time
- Variations for large and small meetings
Module Six - Tools of the Trade (Part 1)
- Email protocol
- Office machinery
- Computer and software skills
- Commuication Skills
Module Seven - Tools of the Trade (Part 2)
- Phone and voicemail etiquette
- Word processing
- Business writing
- Internet research
Module Eight - Being an Effective Gatekeeper
- Filtering data and information
- Learn to say no
- Dealing with difficult people
- Recognise the tricks
Module Nine - Organizational Skills
- Prioritising your workload
- Goal setting
- Plan for tomorrow, today
- Staying on track
Module Ten - Confidentiality Guidelines
- Your confidentiality duty
- Be Certificatetic and discreet
- Keeping data secure
- What to do in sticky situations
Module Eleven - Special Tasks
- Project management
- Trade shows
- Interacting with clients
- Social media management
Module Twelve - Wrapping Up
Course 2 - Administration Support
Module One: Getting Started
Module Two: Getting Yourself Organized (Part One)
- Managing Email
- Managing Electronic Files
- Managing the Paper Trail
- Making the Most of Voice Mail
Module Three: Getting Yourself Organized (Part Two)
- Organizing Your Workspace
- Using a To-Do Book
Module Four: Managing Your Time More Effectively
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
Module Five: Getting It All Done On Time
- Prioritising
- The Secret to Staying on Track
- Goal Setting
Module Six: Complete Special Tasks
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
Module Seven: Improve Your Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same
- Asking Questions
- Communicating with Power
Module Eight: Improve Your Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s not what you Say, It’s how you Say It
Module Nine: Empower Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
Module Ten: Deal With Your Managers More Effectively
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
Module Twelve: Wrapping Up
Course 3 - Time Management
Section One: Getting Started
Section Two: SMARTER Goals
- The Three P’s
- Create SMARTER Goals
- Prioritizing Your Goals
- Visualize your Goals-Visualization
Section Three: Prioritizing Your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Being Assertive...Saying “NO” to Requests you can’t meet.
Section Four: Planning
- Using To Do List
- The Glass Jar: Rocks, Pebbles, Sand, and Water
- Ready, Fire, Aim!
Section Five: Procrastination
- Why We Procrastinate
- Nine Ways to Overcome Procrastination
- Eat That Frog!
Section Six: Managing Crisis
- When Crisis Calls...do you have a Contingency Plan?
- Creating a Plan
- Executing the Plan
- Lessons Learned
Section Seven: The Organized Workspace
- De-Clutter
- Managing Workflow
- Dealing with E-mail...email etiquette
- Using Calendars
Section Eight: Delegating
- When to Delegate?
- Who Should I Delegate to?
- Monitoring the Results
Section Nine: The Power of Ritual...Habits
- What is a Ritual/Routine?
- Example Rituals
- Using Rituals to Maximise Time
Section Ten: Meetings
- Deciding if a Meeting is Necessary... Is the meeting necessary?
- Using the PAT Approach
- Effective Agenda Writing
- Staying on Track
- Was the Meeting Worthwhile?
Section Eleven: Meeting Alternatives
- Instant Messaging and Chat Rooms
- Teleconferencing
- E-mail Lists and Online Groups
- Collaboration Applications
Section Twelve: Wrapping Up
Course 4 - Organizational Skills
Module One - Getting Started
Module Two - Remove the Clutter
- Just do it
- You dont have to keep everything
- Three boxes: Keep, donate and trash
- A place for everything and everything in it's place
Module Three - Prioritize
- Write it down
- Urgent / Important Matrix
- Divide tasks
- 80/20 rule
Module Four - Scheduling Your Time
- Have a master calendar
- Setting deadlines
- Remove or limit the time wasters
- Coping with things outside of your control
Module Five - To Do Lists
- Use a day planner
- Finish what you start
- Focus on the important
- Do quick tasks immediately
Module Six - Paper and Paperless Storage
- Find a system that works for you
- Make it consistent
- Make it time sensitive
- Setting up archives
Module Seven - Organization in Your Work Area
- Keeping items within arm's reach
- Only have current projects on your desk
- Arranging your drawers
- Organize to match your workflow
Module Eight - Tools to Fight Procrastination
- Eat that Frog!
- Remove distractions
- Give yourself a reward
- Break up large tasks
Module Nine - Organizing Your Inbox
- Setting delivery rules
- Folder and message hierachy
- Deal with email right away
- Flag and highlight important items
Module Ten - Avoid the Causes of Disorganisation
- Keeping everything
- Not being consistent
- Not following a schedule
- Bad habits
Module Eleven - Discipline is the Key to Stay Organised
- Stay within your systems
- Learn to say No
- Have organisiation be part of your life
- Plan for tomorrow, today
Module Twelve - Wrapping Up
Course 5 - Meeting Management
Module One - Getting Started
Module Two - Planning and Preparing (Part 1)
- Identifying the Participants
- Choosing the Time and Place
- Creating the Agenda
Module Three - Planning and Preparing (Part 2)
- Lesson One: Gathering Materials
- Lesson Two: Sending Invitations
- Lesson Three: Making Logistical Arrangements
Module Four - Setting up the Meeting Space
- Lesson One: The Basic Essentials
- Lesson Two: The Extra Touches
- Lesson Three: Choosing a Physical Arrangement
Module Five - Electronic Options
- Lesson One: Overview of Choices Available
- Lesson Two: Things to Consider
- Lesson Three: Making a Final Decision
Module Six - Meeting Roles and Responsibilities
- Lesson One: The Chairperson
- Lesson Two: The Minute Taker
- Lesson Three: The Attendees
- Lesson Four: Variations for Large and Small Meetings
Module Seven - Chairing a Meeting (Part 1)
- Lesson One: Getting Off On the Right Foot
- Lesson Two: The Role of The Agenda
- Lesson Three: Using a Parking Lot
Module Eight - Chairing a Meeting (Part 2)
- Lesson One: Keeping the Meeting on Track
- Lesson Two: Dealing with Overtime
- Lesson Three: Holding Participants Accountable
Module Nine - Dealing with Disruptions
- Lesson One: Running In and Out
- Lesson Two: Cell Phone and PDA Ringing
- Lesson Three: Off On a Tangent
- Lesson Four: Personality Conflict
Module Ten - Taking Minutes
- Lesson One: What are Minutes?
- Lesson Two: What Do I Record?
Module Eleven - Making the Most of your Meeting
- Lesson One: The 50 Minute Meeting
- Lesson Two: Using Games
- Lesson Three: Giving Prizes
- Lesson Four: Stuffed Magic
Module Twelve - Wrapping Up
Course 6 - Skills for the Administrative Assistant
Session 1: Course Overview
- Learning Objectives
- Pre-Course Assessment
Session 2: Personal Best, Professional Best
- The Importance of Appearance
- Tips for Success
- First Impressions Count!
Session 3: Putting Others at Ease
- Making Connections
Session 4: Distorted Thinking
- Angelique’s Thinking
- Questions
- Distorted Thinking
Session 5: The Steps to Feeling Good
- The Steps to Feeling Good
Session 6: Understanding Assertiveness
- Understanding Assertiveness
- Opposite Ends of the Spectrum
- Aggressive Behavior
- Manipulative or Passive-Aggressive Behavior
- Passive Behavior
- Assertive Behavior
- Quiz
- Evaluation
Session 7: Improving Your Assertiveness Skills
- Using "I" Messages
- "I" Message Steps
- Dealing with Aggressive People
Session 8: Communication Skills
- Communication Skills
Session 9: Asking and Listening
- Asking Questions
- Closed Questions
- Open Questions
- Clarifying Questions
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
Session 10: Non-Verbal Messages
- About Non-Verbal Messages
- Body Language
- The Signals People Send
Session 11: Writing Skills
- The Four C's
- Be Clear
- Be Concise
- Be Complete
- Be Correct
- About Commas
- Other Uses for Commas
- When Not to Use Commas
- About Semicolons, Part One
- About Semicolons, Part Two
- About Colons
- About Apostrophes
- Showing Possession with Apostrophes
- Other Uses of Apostrophes
- Spelling Tips and Tricks
- Proofreading
- Letters and Memos
Session 12: Getting Ahead
- What Employees Want
- Your Supervisor
- The Survey Says…
- What Others Want
Session 13: Self-Management
- Self-Management
- Creating Routines
- Making Connections
- Time Management Tips
- Where Do You Stand?
- Organizing Your Workspace
- Setting up a Daily System
- Priority Tray
- The Incubator, Part One
- The Incubator, Part Two
- Being Proactive
- Planning Guidelines
Session 14: Setting Goals
- Setting Goals with SPIRIT
- A Personal Action Plan
Session 15: Working as a Team
- Vegetable Head
- Brainstorming
Session 16: Working with Difficult People
- Working with Difficult People
- Blending, Part One
- Blending, Part Two
- Redirecting
- Identify Positive Intent
- Identify Highly Valued Criteria
- When Discussions Degenerate Into Conflict
- Tips for Dealing with Difficult People
Session 17: Learning to Say No
- Ways to Say No
- The Persistent Response
- Guidelines for Saying No
- Making Connections
- Case Studies
- Scenarios
- Scenarios
- Scenarios
Session 18: Dealing with Stress
- About Stress
- Deep Breathing
- Visualize
- Music
- Acupressure and Massage
- Laughter
- Replace Worry with Problem Solving
- Meditation
- Resilience
Session 19: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 7 - Administrative Office Procedures
Module One: Getting Started
By the end of this course, you will be able to:
- Organize a binder
- Develop procedures
- Prepare checklists
- Understand succession planning
- Collect the correct tools
Module Two: Why Your Office Needs Adminstrative Procedures
- Business Continuity
- Succession Planning
- Internal and External Audit Requirements
- Recovery Planning
Module Three: Gathering the Right Tools
- Binder
- Section Divider
- Sheet Protectors
- Cover to Cover Binders
Module Four: Identiyfing Procedures to Include
- Tracking Tasks for Some Days
- Reach Out to Other Employees for Feedback/Ideas
- Write Down Daily Tasks
- Keep Track Using a Spreadsheet
Module Five: Top Five Procedures to Record
- Use a Template to Stay Consistent from Track to Track
- Be as Detailed as Possible
- Use Bullet Points Instead of Paragraphs
- Ask Someone to Execute the Procedure
Module Six: What to Include in Your Binder (I)
- Phone Etiquette
- Business Writing
- Effective Time Management
- Creating Meeting Arrangements
Module Seven: What to Include in Your Binder (II)
- Policy on Absences
- Breaks
- Salaries
- Benefits
Module Eight: Organizing Your Binder
- Create a Table of Contents
- List Each Section (e.g. Accounting)
- List Procedures in that Section
- Keep Binder Updated with any New Changes
Module Nine: What Not to Include in the Procedure Guide
- Passwords
- Identify Other Confidential Information Via Your Employer
- Store Information in a Separate Folder Outside of the Guide
- Find a Secure Location to Store
Module Ten: Share Office Procedure Guide
- Give Guide to Boss/Executive to Review
- Inform Office Personnel of Procedure Guide
- Place Guide in a Visible Area
- Allow Office Personnel to Express Improvements/Updates if Needed
Module Eleven: Successfully Executing the Guide
- Create a One Hour Meeting/Seminar for Employees
- Stay Consistent with Procedures
- Make Employees Aware of any Updated Changes
- Keep Open to Improvements
Module Twelve: Wrapping Up
- Words from the Wise
Course 8 - Business Writing
PART ONE – THE BUILDING BLOCKS
Section One: Getting Started
- a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
- an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc.
Section Two: Spelling and Grammar
- Spelling
- Grammar
Section Three: Language and tone
- Clarity
- Conciseness
- Formality
- Focus
- Tone
Section Four: Sentences and Paragraphs
- Parts of a Sentence
- Sentence Length
- Punctuation
- Paragraphs
Section Five: Organization and Structure
- Organisation Approach
Section Six: Tools and Techniques
- The Reader
- The Requirement
- Write faster – effective writing
- Templates
- Proofreading
- Review/Peer Review
- The Appearance - Printing and Publishing
PART TWO – THE DOCUMENTS
Section Seven: Meeting Agendas
- The Basic Structure
Section Eight: E-mails
- Addressing your mails
- Brevity
- Formality
- Attachments
- Forwarding/replying
Section Nine: Business Letters
- The Basic Structure
- Writing the Letter
Section Ten: Proposals
- The Basic Outline
- Key information
- Sequence
- Choosing a Format
- Proposal Structure and Content
- Executive Summaries
Section Eleven: Reports
- Report Structure and format
Section Twelve: Requests for Proposal
- Requests for Proposals
Section Thirteen: Business Cases
- Business Cases
Section Fourteen: General Documentation
- General Documentation
Section Fifteen: Wrapping Up
Course 9 - Telephone Etiquette
Module One : Getting Started
- Course Objectives
Module Two : Aspects of Phone Etiquette
- Phrasing
- Tone of Voice
- Speaking Clearly
- Listen to the Caller
Module Three : Using Proper Phone Language
- Please and Thank You
- Do Not Use Slang
- Avoid Using the Term “You”
- Emphasize What You Can Do, Not What You Can’t
Module Four : Eliminate Phone Distractions
- Avoid Eating or Drinking
- Minimize Multi-Tasking
- Remove Office Distractions
- Do Not Let Others Interrupt You
Module Five: Inbound Calls
- Avoid Long Greeting Messages
- Introduce Yourself
- Focus on Their Needs
- Be Patient
Module Six: Outbound Calls
- Be Prepared
- Identify Yourself and Your Company
- Give Them the Reason for the Call
- Keep Caller Information Private
Module Seven: Handling Rude or Angry Callers
- Stay Calm
- Listen to Their Needs
- Never Interrupt
- Identify What You Can Do for Them
Module Eight: Handling Interoffice Calls
- Transferring Calls
- Placing Callers on Hold
- Taking Messages
- End the Conversation
Module Nine: Handling Voicemail Messages
- Ensure the Voicemail Has a Proper Greeting
- Answer Important Messages Right Away
- Ensure Messages are Delivered to the Right Person
- When Leaving a Message for Others
Module Ten: Methods of Training Employees
- Group Training
- One-on-One Training
- Peer Training
- Job Shadowing
Module Eleven: Correcting Poor Telephone Etiquette
- Screening Calls
- Employee Evaluations
- Peer Monitoring
- Customer Surveys
Module Twelve: Wrapping Up
Course 10 - Project Management
Module One - Getting Study
Module Two - Key Concepts (Part 1)
- What is a project?
- What is project management?
- What is a project manager?
Module Three - Key Concepts (Part 2)
- About the Project Management Institute (PMI)
- About the Project Management Body of Knowledge (PMBOK)
- The five process groups
- The nine knowledge areas
- The triple contraint
Module Four - Initiation (Part 1)
- Identifying your Stakeholders
- Assessing Needs and Wants
- Setting a SMART project goal
- Creating requirements and deliverables
Module Five - Initiation (Part 2)
- Creating a statement of work
- Completing the project planning worksheet
- Completing the project charter
Module Six - Planning (Part 1)
- Managing expectations
- Creating a task list
- Estimating time
- Estimating resources
- Estimating costs
Module Seven - Planning (Part 2)
- Building the work breadkdown structure
- Creating the schedule
- Creating a risk management plan
- Creating a communication plan
Module Eight - Planning Tools
- The Gantt Chart
- The Network Diagram
- Using a RACI Chart
- Going the extra mile: Microsoft Project
Module Nine - Executing the Project
- Establishing baselines
- Monitoring project progress
- Triple constraint reduction methods
Module Ten - Maintaining and Controlling the Project
- Making the most of status updates
- Managing change
- Monitoring risks
Module Eleven - Closing Out
- Preparing for closeout
- Celebrating successes
- Learning from project challenges
- Scope verification
- A final to-do list
Module Twelve - Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
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The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
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had a very good experience with my course. It has helped me to get
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know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
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Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
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Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
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26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
