About This Course
What you will learn - Discover The Specifics Of How To Develop Coaching Skills
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Get BIG Savings with our Coaching Salespeople Online Bundle, 5 Certificate Courses
- Coaching Salespeople
- Coaching and Mentoring
- Facilitation Skills
- Motivating Your Sales Team
- Handling a Difficult Customer
1. Coaching Salespeople: Discover The Specifics Of How To Develop Coaching Skills
Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring
With our “Coaching Salespeople” course, you will discover the specifics of coaching salespeople.
By the end of this course, you will be able to:
- Understand coaching
- Identify the difference between coaching and training
- Monitor data
- Practice coaching activities
- Affect company culture
2. Coaching and Mentoring: Get the Best out of your Employees to Increase Productivity
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?
The Coaching And Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.
By the end of this Coaching and Mentoring Online Course, you will be able to:
- Identify the difference between mentoring and coaching,
- Understand the GROW model.
- Identify and set appropriate goals using the SMART method of setting goals.
- Understand how to identify the current state or reality of your employee’s situation.
- Identify the steps needed in defining options for your employee
- Understand how to create a preliminary plan.
- Finalise a plan or wrap it up motivating your employee to work within them.
- Identify the benefits of fostering trust with your employee.
- Identify the steps in giving effective feedback.
- Identify and overcome obstacles that hinder the growth and development of your employee.
- Identify the end and how to transition your employee to other growth opportunities.
- How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.
3. Facilitation Skills: How to Lead Meetings and Discussions More Effectively
Facilitation is often referred to as the new cornerstone of management philosophy with its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will help you understand what a good facilitator can do to improve any meeting or gathering and put the theory into practice yourself.
This Facilitation Skills course can help any scale of organization make better decisions, you will gain a strong understanding of what facilitation is all about, as well as learn new tools that you can use to facilitate small meetings. Additionally you will learn to command a room and dictate the pace of a meeting, skills that will set you up to become a great facilitator yourself.
By the end of this course, you will be able to:
- Define facilitation and identify its purpose and benefits
- Clarify the role and focus of a facilitator
- Differentiate between process and content in the context of a group discussion
- Provide tips in choosing and preparing for facilitation
- Identify a facilitator's role when managing groups in each of Tuckman and Jensen's stages of group development: forming, storming, norming and performing
- Identify ways a facilitator can help a group reach consensus: from encouraging participation to choosing a solution
- Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups
- Define what interventions are, when they are appropriate and how to implement them
4. Motivating Your Sales Team: Keep Your Sales Team Motivated to Pursue Leads and Close Deals Day After Day
Everyone can always use some inspiration and motivation. This course will help you target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives.
Motivating Your Sales Team will help you create the right motivating environment that will shape and develop your sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.
By the end of this Motivating Your Sales Team Online Short Course, you will be able to:
- Discuss how to create a motivational environment
- Understand the importance of communication and training in motivating sales teams
- Determine steps your organization can take to motivate sales team members
- Understand the benefits of tailoring motivation to individual employees
- Apply the principles of fostering a motivational environment to your own organization
5. Handling a Difficult Customer: Learn How to Deal with Difficult Customers and Situations
Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.
This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.
By the end of this Handling a Difficult Customer Online Short Course, you will be able to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Coaching Salespeople Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Coaching Salespeople
Module One: Getting Started
Module Two: What Is a Coach?
- Be a Coach
- Roles
- Responsibilities
- Face Challenges
Module Three: Coaching
- Be Confident
- Build Connections
- Communicate
- Focus on the Process
Module Four: Process
- Define Effective Salespeople
- Coaching vs. Training
- How Coachable Is an Employee (A. G.R.O.W.T.H.)
- Avoid the Gap
Module Five: Inspiring
- Individualize
- Personalize Rewards
- Acknowledge Success
- Provide Opportunities Over Punishment
Module Six: Authentic Leadership
- Vulnerability
- Be Yourself and Encourage Individuality
- Listening
- Appreciate Effort
Module Seven: Best Practices
- SMART Goals
- Be Realistic
- Brainstorm Options
- Take Away
Module Eight: Competition
- Social Pressure
- Gamification
- Rewards
- Don’t Go Overboard
Module Nine: Data
- Provide Clear Metrics
- Measurable Results
- Analyze Data
- Visualize Trends
Module Ten: Maintenance Strategies
- Benefits of Internal Program
- Choose a Method
- Create a Culture
- Train Coaches
Module Eleven: Avoid Common Mistakes
- Poor Leadership
- Ineffective Communication
- Incomplete Data
- Don’t Be Afraid to Let Go
Module Twelve: Wrapping Up
Course 2 - Coaching and Mentoring
Section One: Getting Started
- Objectives
Section Two: Coaching, Mentoring, aren’t they the same?
- Coaching
- Mentoring
- The G.R.O.W. Model
Section Three: Setting Goals
- “G” for Goals
- Identifying Appropriate Goal Areas
- Create SMART Goals
Section Four: The Reality of GROW
- Understanding Where You Are
- Past Performance
Section Five: Options of GROW…
- Your Path to BIG Success
- The Best Approach
- Structuring a Plan. 22
Section Six: It’s a Wrap
- Create a Development Plan
- First Step
- Motivation
Section Seven: The Importance of Trust
- What is Trust?
- Trust & Coaching
- How to Build a Trusting Relationship
Section Eight: Feedback
- Characteristics of Good Feedback
- Constructive Criticism
- Encouraging Growth and Development
Section Nine: Obstacles & Roadblocks
- Frequent Obstacles
- Maslow’s Hierarchy of Needs Pyramid
- Reviewing Progress & Re-evaluating Goals
- Focusing on Progress not Shortfalls
Section Ten: Reaching the End
- Achieving the Goal
- Record the Achievements
Section Eleven: How Mentoring Differs from Coaching
- Blending the Two Models
- GROW Model & Mentoring
- It’s all About Relationships
Section Twelve: Wrapping it Up
Course 3 - Facilitation Skills
Module One - Getting Started
Module Two - Understanding Facilitation
- What is facilitation?
- What is a facilitator?
- When is facilitation appropriate?
Module Three - Process vs Content
- About process
- About content
- A facilitator's focus
Module Four - Laying the Groundwork
- Choosing a facilitated approach
- Planning for a facilitated meeting
- Collecting data
Module Five - Tuckman and Jensen's Model of Team Development
- Stage One - Forming
- Stage Two - Storming
- Stage Three - Norming
- Stage Four - Performing
Module Six - Building Consensus
- Encouraging participation
- Gathering information
- Presenting information
- Synthesizing and Summarising
Module Seven - Reaching a Decision Point
- Indentifying the options
- Creating a short list
- Choosing a solution
- Using the multi-option technique
Module Eight - Dealing with Difficult People
- Addressing disruptions
- Common types of difficult people and how to handle them
- Helping the group resolve issues on their own
Module Nine - Addressing Group Dysfunction
- Using ground rules to prevent dysfunction
- Restarting and reframing issues
- Some of the ways of restarting and reframing includes
- Getting people back on track
Module Ten - About Intervention
- Why intervention may be necessary
- When to intervene
- Levels of intervention
Module Eleven - Intervention Techniques
- Using your processes
- Boomerang it back
- ICE it - Identify, Check for agreement, Evaluate how to resolve
Module Twelve - Wrapping Up
Course 4 - Motivating Your Sales Team
Module One: Getting Started
Module Two: Create a Motivational Environment
- Conduct Frequent Team Check-Ins
- Train Your Team
- Emulate Best Practices
- One Size Does Not Fit All!
Module Three: Communicate to Motivate
- Regular Group Meetings
- Regular One on One Meetings
- Focus on Strengths and Development Areas
- Ask for Feedback
Module Four: Train Your Team
- Focus on Training and Development
- Peer Training
- Mentoring
- Keep the Focus Positive!
Module Five: Emulate Best Practices
- Look to Industry Leaders
- Solicit Team Member Suggestions
- Take a Field Trip!
- Leverage Outside Expertise
Module Six: Provide Tools
- The Right Tools
- Ask Team Members What Tools They Need
- Provide High Quality Tools
- Allow for Training
Module Seven: Find Out What Motivates Employees
- One Size Does Not Fit All!
- Find Out What Motivates Individuals
- Discover What Motivates the Team
- Tailor Rewards to Employees
Module Eight: Tailor Rewards to the Employee
- Motivation is Personal!
- Choose 1-3 Motivators
- Employee’s Personal Goals
- Reward Achievements
Module Nine: Create Team Incentives
- Incentives Foster Teamwork
- Team Goals
- Choose 1-3 Motivators
- Reward Achievements
Module Ten: Implement Incentives
- Regular Incentives
- Mark Milestones
- Encourage Friendly Competition
- Keep the Value Reasonable
Module Eleven: Recognize Achievements
- Recognition Motivates!
- Recognize Achievements Regularly
- Recognize Achievements Publically
- Document Achievements
Module Twelve: Wrapping Up
Course 5 - Handling a Difficult Customer
Module One: Getting Started
By the end of this course, you will be able to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
Module Two: The Right Attitude Starts with You
- Be Grateful
- Make Gratitude a Habit
- Keep Your Body Healthy
- Invoke Inner Peace
Module Three: Stress Management (Internal Stressors)
- Irritability
- Unhappiness With Your Job
- Feeling Underappreciated
- Not Well Rested
Module Four: Stress Management (External Stressors)
- Manage Your Work Space
- Loud Work Environment
- Co-Worker Relations
- Demanding Supervisor
Module Five: Transactional Analysis
- What is Transactional Analysis
- Parent
- Child
- Adult
Module Six: Why are Some Customers Difficult
- They Have Truly Had a Bad Experience and Want to Vent
- Want Someone to be Held Accountable
- They Have Truly Had a Bad Experience and Want Resolution
- They are Generally Unhappy
Module Seven: Dealing with the Customer Over the Phone
- Listen to the Customer’s Complaint
- Build Rapport
- Do Not Respond with Negative Words or Emotion
- Offer a Verbal Solution to Your Customer
Module Eight: Dealing with the Customer In Person
- Listen to the Customer’s Concerns
- Build Rapport
- Respond with Positive Words and Body Language
- Aside from Words
Module Nine: Sensitivity in Dealing with Customers
- Customers who are Angry
- Customers who are Rude
- Customers with Different Cultural Values
- Customers who Cannot be Satisfied
Module Ten: Scenarios of Dealing with a Difficult Customer
- Angry Customer
- Rude Customer
- A Customer from Another Culture
- An Impossible to Please Customer
Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
- Call the Customer
- Send the Customer an Email
- Mail the Customer a Small Token
- Snail-Mail a Handwritten or Typed Letter
Module Twelve: Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
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Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Coaching Salespeople Online Bundle, 5 Certificate Courses
Discover The Specifics Of How To Develop Coaching Skills
Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - Discover The Specifics Of How To Develop Coaching Skills
|
|
Get BIG Savings with our Coaching Salespeople Online Bundle, 5 Certificate Courses
- Coaching Salespeople
- Coaching and Mentoring
- Facilitation Skills
- Motivating Your Sales Team
- Handling a Difficult Customer
1. Coaching Salespeople: Discover The Specifics Of How To Develop Coaching Skills
Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring
With our “Coaching Salespeople” course, you will discover the specifics of coaching salespeople.
By the end of this course, you will be able to:
- Understand coaching
- Identify the difference between coaching and training
- Monitor data
- Practice coaching activities
- Affect company culture
2. Coaching and Mentoring: Get the Best out of your Employees to Increase Productivity
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?
The Coaching And Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.
By the end of this Coaching and Mentoring Online Course, you will be able to:
- Identify the difference between mentoring and coaching,
- Understand the GROW model.
- Identify and set appropriate goals using the SMART method of setting goals.
- Understand how to identify the current state or reality of your employee’s situation.
- Identify the steps needed in defining options for your employee
- Understand how to create a preliminary plan.
- Finalise a plan or wrap it up motivating your employee to work within them.
- Identify the benefits of fostering trust with your employee.
- Identify the steps in giving effective feedback.
- Identify and overcome obstacles that hinder the growth and development of your employee.
- Identify the end and how to transition your employee to other growth opportunities.
- How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.
3. Facilitation Skills: How to Lead Meetings and Discussions More Effectively
Facilitation is often referred to as the new cornerstone of management philosophy with its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will help you understand what a good facilitator can do to improve any meeting or gathering and put the theory into practice yourself.
This Facilitation Skills course can help any scale of organization make better decisions, you will gain a strong understanding of what facilitation is all about, as well as learn new tools that you can use to facilitate small meetings. Additionally you will learn to command a room and dictate the pace of a meeting, skills that will set you up to become a great facilitator yourself.
By the end of this course, you will be able to:
- Define facilitation and identify its purpose and benefits
- Clarify the role and focus of a facilitator
- Differentiate between process and content in the context of a group discussion
- Provide tips in choosing and preparing for facilitation
- Identify a facilitator's role when managing groups in each of Tuckman and Jensen's stages of group development: forming, storming, norming and performing
- Identify ways a facilitator can help a group reach consensus: from encouraging participation to choosing a solution
- Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups
- Define what interventions are, when they are appropriate and how to implement them
4. Motivating Your Sales Team: Keep Your Sales Team Motivated to Pursue Leads and Close Deals Day After Day
Everyone can always use some inspiration and motivation. This course will help you target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives.
Motivating Your Sales Team will help you create the right motivating environment that will shape and develop your sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.
By the end of this Motivating Your Sales Team Online Short Course, you will be able to:
- Discuss how to create a motivational environment
- Understand the importance of communication and training in motivating sales teams
- Determine steps your organization can take to motivate sales team members
- Understand the benefits of tailoring motivation to individual employees
- Apply the principles of fostering a motivational environment to your own organization
5. Handling a Difficult Customer: Learn How to Deal with Difficult Customers and Situations
Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.
This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.
By the end of this Handling a Difficult Customer Online Short Course, you will be able to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Coaching Salespeople Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Coaching Salespeople
Module One: Getting Started
Module Two: What Is a Coach?
- Be a Coach
- Roles
- Responsibilities
- Face Challenges
Module Three: Coaching
- Be Confident
- Build Connections
- Communicate
- Focus on the Process
Module Four: Process
- Define Effective Salespeople
- Coaching vs. Training
- How Coachable Is an Employee (A. G.R.O.W.T.H.)
- Avoid the Gap
Module Five: Inspiring
- Individualize
- Personalize Rewards
- Acknowledge Success
- Provide Opportunities Over Punishment
Module Six: Authentic Leadership
- Vulnerability
- Be Yourself and Encourage Individuality
- Listening
- Appreciate Effort
Module Seven: Best Practices
- SMART Goals
- Be Realistic
- Brainstorm Options
- Take Away
Module Eight: Competition
- Social Pressure
- Gamification
- Rewards
- Don’t Go Overboard
Module Nine: Data
- Provide Clear Metrics
- Measurable Results
- Analyze Data
- Visualize Trends
Module Ten: Maintenance Strategies
- Benefits of Internal Program
- Choose a Method
- Create a Culture
- Train Coaches
Module Eleven: Avoid Common Mistakes
- Poor Leadership
- Ineffective Communication
- Incomplete Data
- Don’t Be Afraid to Let Go
Module Twelve: Wrapping Up
Course 2 - Coaching and Mentoring
Section One: Getting Started
- Objectives
Section Two: Coaching, Mentoring, aren’t they the same?
- Coaching
- Mentoring
- The G.R.O.W. Model
Section Three: Setting Goals
- “G” for Goals
- Identifying Appropriate Goal Areas
- Create SMART Goals
Section Four: The Reality of GROW
- Understanding Where You Are
- Past Performance
Section Five: Options of GROW…
- Your Path to BIG Success
- The Best Approach
- Structuring a Plan. 22
Section Six: It’s a Wrap
- Create a Development Plan
- First Step
- Motivation
Section Seven: The Importance of Trust
- What is Trust?
- Trust & Coaching
- How to Build a Trusting Relationship
Section Eight: Feedback
- Characteristics of Good Feedback
- Constructive Criticism
- Encouraging Growth and Development
Section Nine: Obstacles & Roadblocks
- Frequent Obstacles
- Maslow’s Hierarchy of Needs Pyramid
- Reviewing Progress & Re-evaluating Goals
- Focusing on Progress not Shortfalls
Section Ten: Reaching the End
- Achieving the Goal
- Record the Achievements
Section Eleven: How Mentoring Differs from Coaching
- Blending the Two Models
- GROW Model & Mentoring
- It’s all About Relationships
Section Twelve: Wrapping it Up
Course 3 - Facilitation Skills
Module One - Getting Started
Module Two - Understanding Facilitation
- What is facilitation?
- What is a facilitator?
- When is facilitation appropriate?
Module Three - Process vs Content
- About process
- About content
- A facilitator's focus
Module Four - Laying the Groundwork
- Choosing a facilitated approach
- Planning for a facilitated meeting
- Collecting data
Module Five - Tuckman and Jensen's Model of Team Development
- Stage One - Forming
- Stage Two - Storming
- Stage Three - Norming
- Stage Four - Performing
Module Six - Building Consensus
- Encouraging participation
- Gathering information
- Presenting information
- Synthesizing and Summarising
Module Seven - Reaching a Decision Point
- Indentifying the options
- Creating a short list
- Choosing a solution
- Using the multi-option technique
Module Eight - Dealing with Difficult People
- Addressing disruptions
- Common types of difficult people and how to handle them
- Helping the group resolve issues on their own
Module Nine - Addressing Group Dysfunction
- Using ground rules to prevent dysfunction
- Restarting and reframing issues
- Some of the ways of restarting and reframing includes
- Getting people back on track
Module Ten - About Intervention
- Why intervention may be necessary
- When to intervene
- Levels of intervention
Module Eleven - Intervention Techniques
- Using your processes
- Boomerang it back
- ICE it - Identify, Check for agreement, Evaluate how to resolve
Module Twelve - Wrapping Up
Course 4 - Motivating Your Sales Team
Module One: Getting Started
Module Two: Create a Motivational Environment
- Conduct Frequent Team Check-Ins
- Train Your Team
- Emulate Best Practices
- One Size Does Not Fit All!
Module Three: Communicate to Motivate
- Regular Group Meetings
- Regular One on One Meetings
- Focus on Strengths and Development Areas
- Ask for Feedback
Module Four: Train Your Team
- Focus on Training and Development
- Peer Training
- Mentoring
- Keep the Focus Positive!
Module Five: Emulate Best Practices
- Look to Industry Leaders
- Solicit Team Member Suggestions
- Take a Field Trip!
- Leverage Outside Expertise
Module Six: Provide Tools
- The Right Tools
- Ask Team Members What Tools They Need
- Provide High Quality Tools
- Allow for Training
Module Seven: Find Out What Motivates Employees
- One Size Does Not Fit All!
- Find Out What Motivates Individuals
- Discover What Motivates the Team
- Tailor Rewards to Employees
Module Eight: Tailor Rewards to the Employee
- Motivation is Personal!
- Choose 1-3 Motivators
- Employee’s Personal Goals
- Reward Achievements
Module Nine: Create Team Incentives
- Incentives Foster Teamwork
- Team Goals
- Choose 1-3 Motivators
- Reward Achievements
Module Ten: Implement Incentives
- Regular Incentives
- Mark Milestones
- Encourage Friendly Competition
- Keep the Value Reasonable
Module Eleven: Recognize Achievements
- Recognition Motivates!
- Recognize Achievements Regularly
- Recognize Achievements Publically
- Document Achievements
Module Twelve: Wrapping Up
Course 5 - Handling a Difficult Customer
Module One: Getting Started
By the end of this course, you will be able to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
Module Two: The Right Attitude Starts with You
- Be Grateful
- Make Gratitude a Habit
- Keep Your Body Healthy
- Invoke Inner Peace
Module Three: Stress Management (Internal Stressors)
- Irritability
- Unhappiness With Your Job
- Feeling Underappreciated
- Not Well Rested
Module Four: Stress Management (External Stressors)
- Manage Your Work Space
- Loud Work Environment
- Co-Worker Relations
- Demanding Supervisor
Module Five: Transactional Analysis
- What is Transactional Analysis
- Parent
- Child
- Adult
Module Six: Why are Some Customers Difficult
- They Have Truly Had a Bad Experience and Want to Vent
- Want Someone to be Held Accountable
- They Have Truly Had a Bad Experience and Want Resolution
- They are Generally Unhappy
Module Seven: Dealing with the Customer Over the Phone
- Listen to the Customer’s Complaint
- Build Rapport
- Do Not Respond with Negative Words or Emotion
- Offer a Verbal Solution to Your Customer
Module Eight: Dealing with the Customer In Person
- Listen to the Customer’s Concerns
- Build Rapport
- Respond with Positive Words and Body Language
- Aside from Words
Module Nine: Sensitivity in Dealing with Customers
- Customers who are Angry
- Customers who are Rude
- Customers with Different Cultural Values
- Customers who Cannot be Satisfied
Module Ten: Scenarios of Dealing with a Difficult Customer
- Angry Customer
- Rude Customer
- A Customer from Another Culture
- An Impossible to Please Customer
Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
- Call the Customer
- Send the Customer an Email
- Mail the Customer a Small Token
- Snail-Mail a Handwritten or Typed Letter
Module Twelve: Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
