What you will learn

Study Leadership Skills for Supervisors Online Course and Master the Three Fundamental Skills of Leadership

Our Leadership Skills for Supervisors Online Course will teach you soft skills that are required for effective professional development. According to the Stanford Research Institute International and the Carnegie Mellon Foundation, soft skills account for 75% of long-term job success. Better customer service, improved communications and team interactions, stronger relationships, and increased efficiency are all advantages of having solid and soft skills.

These abilities are critical because they set the tone for the workplace. A good supervisor can conduct their job effectively and gain more respect from their colleagues and superiors. Learning all of the skills required to effectively leader can be difficult, but a few key points should be noted.

Leaders are always the most effective supervisors and managers. Leadership abilities enable you to motivate and guide employees to perform to their full potential. Good leaders develop employees who are loyal and productive to the organization. Leadership abilities can be learned and honed.

All leaders must master three fundamental skills: communication, coaching, and conflict resolution. This introductory training will show you the fundamentals of all three aspects. This Leadership Skills for Supervisors Online Course will teach you about coaching models, conflict resolution skills, and the ability to interact with your employees. You will also take a leadership assessment to determine how to connect with others. As a bonus, you will be introduced to essential leadership theories, such as the Situational Leadership II® model and leadership effectiveness.

Why you need this course

This online course is designed to help you build your leadership skills, enabling you to address the various challenges facing leaders today. Whether you're an aspiring leader or an executive wishing to enhance your executive leadership, this course is for you.

Our course includes a variety of course materials that will aid in your leadership development. You'll learn about different leadership styles, core leadership principles, and gain knowledge on how to lead organizations effectively. This learning program also focuses on strategic leadership and management, preparing you for strategy execution.

You'll learn how to actively listen to your team, a critical component of effective communication. Hone your communication skills and develop your interpersonal skills to foster building trust within your team, enhancing employee engagement.

The course also covers conflict management and change management, essential skills for any leader. These topics, along with coaching and mentoring, are part of our management essentials module, designed to enhance your management skills.

We believe in inclusive leadership and highlight the importance of diversity, equity, and inclusion in the workplace. This course will help you understand the strengths and weaknesses of your team, fostering an inclusive environment where everyone can thrive.

Leadership assessments are included to help you identify your leadership potential and areas for improvement. You'll receive feedback throughout the course, helping you understand your leadership impact and how you can become a more successful leader.

Our online leadership development course also incorporates emotional intelligence training. You'll learn how to lead with emotional intelligence, managing your emotions and those of others to create a positive work environment.

This training course offers a certificate of completion upon finishing the course, demonstrating your commitment to professional development and enhancing your professional skills.

Leadership Skills for Supervisors Online Course - Requirements

The Leadership Skills for Supervisors Course is delivered 100 percent online 24/7.

To successfully complete this course, a student must:

• Have access to the internet and the necessary technical skills to navigate the online learning resources

• Have access to any mobile device with internet connectivity (laptop, desktop, tablet)

• Be a self-directed learner

• Possess sound language and literacy skills

Quick Course Facts

1. Course content is structured for easy comprehension

2. Registered students gain unrestricted access to the Leadership Skills for Supervisors Course

3. All course material is available online 24/7 and can be accessed using any device

4. Study online from anywhere in your own time at your own pace

5. All students who complete the course will be awarded with a certificate of completion

For any additional questions please see our comprehensive FAQS tab above.

Leadership Skills for Supervisors Online Course Outline

Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course

Session 1: Course Overview

Supervisors are a significant economic factor. They have the authority to toggle on or off the efficiency of those who report to them. They serve as the vital link between the employee on the shop floor or at the service desk and the organization's managers. While they typically have more professional skills than the staff they supervise, they will lack leadership expertise.

Learning Objectives:

• Learn ways to prioritize, plan, and manage your time.

• Identify your primary leadership style.

• Develop some flexibility to use other leadership styles.

• Determine ways you can meet the needs of employees and co-workers through communication and coaching.

• Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.

Topics to be discussed include:

• Pre-Assignment

• Pre-Course Assessment

Session 2: Pre-Assignment Review

Pre-assignments are intended to get students excited about the subject and getting ready to learn. In this situation, they've looked at certain suggestions for organizational skills for managers and what they're willing to learn.

Topics to be discussed include:

• Making Connections

Session 3: What’s Your Type? How About Mine?

When someone is open to self-discovery, they gain insights into their own attitudes and motivations. They will complete a self-assessment and then learn about the key characteristics of the forms covered in this workshop.

Seeking Information

There are several approaches to discussing the personality types of individuals with which they work and play. If they use initials such as the MBTI (Myers-Briggs Type Indicator), colors such as Personality Dimensions, edutainment such as True Colors, animal names, or Greek philosophers, the theory is that there are basic temperaments to which they can adapt and choose.

Topics to be discussed include:

• Identifying Your Characteristics and Preferences

• Questionnaire

• What Does it Mean To Have a Number?

• Mostly A’s – Inquiring Rationals, Part One

• Mostly A’s – Inquiring Rationals, Part Two

• Mostly B’s – Authentic Idealists, Part One

• Mostly B’s – Authentic Idealists, Part Two

• Mostly C’s – Organized Guardians, Part One

• Mostly C’s – Organized Guardians, Part Two

• Mostly D’s – Resourceful Artisans, Part One

• Mostly D’s – Resourceful Artisans, Part Two

• What’s Important?

• Debrief

• Understanding Introverts and Extroverts

• Questionnaire

• Using the Continuum

• Case Study

Session 4: Understanding Leadership

Being a leader entails a method of continual learning. In this session, they will hear about certain facets of leadership, such as success management, servant leadership, and onboarding.

About Leadership

Defining Leadership

There are many very good leaderships styles that have been established over several years of research and with the assistance of several organizations and their executives. Many of these examples have certain characteristics in common that they can surely draw from when they strive to become the best leaders they can be.

Topics to be discussed include:

• The Situational Leadership II Model

• Understanding Your Comfort Zone

• Choosing Our Style

• The Cyclical Process

• Managing Performance

• Making Connections

• Servant Leadership

• Making Connections

• Onboarding and Orientation

• First Day Disasters

• Considering the Consequences

Session 5: Manage Your Time and Your Energy

When one's duties grow, they should plan for a period of learning and change as they move away from front-line work and into a supervisory position. In this lesson, they can learn how to apply their resources when they are most alert and how to use their time effectively.

Introduction

They, like most people, like to get work done while still having fun. However, learning how to do the work they need to do as effectively as possible, but still remaining secure and comfortable in the fact that nothing has slipped between the cracks, is a dream we both strive for.

Topics to be discussed include:

• Larks and Owls

• SPIRIT Goals

• Organizing Your Workspace, Part One

• Organizing Your Workspace, Part Two

• Organizing Your Workspace, Part Three

• Our Top Time Management Tip

Session 6: The Commitment Curve

They can find examples of employees who are highly committed to what they do as they examine how people function in their company. They work with concentration and determination, reach deadlines, and have a good attitude and energy for the group.

The Big Picture

This workshop acknowledges that the new hire will be doing more than simply trying to do their work. They will also be developing partnerships with those around them, learning how the organization functions, understanding what is required of them, figuring out reporting lines and jurisdictions, and a slew of other exhausting and challenging tasks. 

Topics to be discussed include:

• The Phases of the Curve

• Stages of the Curve

• Stage One: Uninformed Optimism

• Stage Two: Informed Pessimism

• Stage Three: Hopeful Realism

• Stage Four: Informed Optimism

• Summary

• What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

Employees who listen to them, including managers, may have a variety of temperaments. Part of their responsibilities may include finding the right way to communicate for their employees and how to best inspire and direct them. They will learn a coaching style that they find really useful, a conversation model, the strength of I messages, and the implications and benefits matrix in this session.

The Coaching Model

Introduction

It helps to provide a process when it comes to achieving results as a coach. Since they are working with humans, they would not choose to become slaves to the process, but rather use it as a framework. Nobody can absolutely plan someone else's coaching method. However, there are four stages that are common to most coaching styles.

Topics to be discussed include:

• Step One: Frame a Conversation, Part One

• Step One: Frame a Conversation, Part Two

• Step Two: Create Opportunities

• Step Three: Create an Action Plan

• Step Four: Give Feedback, Part One

• Step Four: Give Feedback, Part Two

• The Dialogue Model

• Defining I Messages

• Building the Message

• Description Techniques

• The Consequences and Benefits Matrix

Session 8: Dealing with Conflict and Difficult Issues

Disagreements of opinion and beliefs can contribute to tension when dealing with others. It is very simple for people to figure things out on their own, and other times it is important for a boss to step in. In this session, they will focus on how they will cope with these problems. They will also discuss several methods for settling disagreements.

Topics to be discussed include:

• Reflection

• Techniques for Resolving Conflict

Session 9: What Successful Leaders Do

When companies adapt, so do people's expectations of what leadership entails. The management models of the previous century are not always the best strategy for the twenty-first century. This session would look at what makes a good leader and the strategies or applications they choose.

Secrets to Success

Checklist for Success

Many experiments have been conducted over the years in an attempt to discover what it is that good leaders do that makes them so effective. In the 1970s, management schools and scholars such as Dr. Eugene E. Jennings taught that these traits were shared by influential leaders. Similar lists of these characteristics have been produced numerous times.

Topics to be discussed include:

• Creating the Right Environment

• Making Connections

• Practices to Practice

Session 10: A Personal Action Plan

Students will be given questions during this session to help them plan their short- and long-term objectives. This final exercise allows them to synthesize their previous learning and bring it into effect.

Topics to be discussed include:

• Starting Point

• Where I Want to Go

• How I Will Get There

Summary

This course concluded with a study of the pre-assignment and consideration of current leadership ideas. The students then conducted a self-assessment to determine their leadership style as well as their level of introversion/extroversion. The Situational Leadership II® Model and servant leadership were then considered. 

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Session 1: Course Overview

•     Learning Objectives
•     Pre-Assignment

Session 2: Pre-Assignment Review

•     Making Connections

Session 3: Whats Your Type? How About Mine?

•     Seeking Information
•     Identifying Your Characteristics and Preferences
•     Questionnaire
•     What Does it Mean To Have a Number?
•     Mostly As – Inquiring Rationals, Part One
•     Mostly As – Inquiring Rationals, Part Two
•     Mostly Bs – Authentic Idealists, Part One
•     Mostly Bs – Authentic Idealists, Part Two
•     Mostly Cs – Organized Guardians, Part One
•     Mostly Cs – Organized Guardians, Part Two
•     Mostly Ds – Resourceful Artisans, Part One
•     Mostly Ds – Resourceful Artisans, Part Two
•     Whats Important?
•     Debrief
•     Understanding Introverts and Extroverts
•     Questionnaire
•     Using the Continuum
•     Case Study

Session 4: Understanding Leadership

•     About Leadership
•     The Situational Leadership II® Model
•     Understanding Your Comfort Zone
•     Choosing Our Style
•     The Cyclical Process
•     Managing Performance
•     Making Connections
•     Servant Leadership
•     Making Connections
•     Onboarding and Orientation
•     First Day Disasters
•     Considering the Consequences

Session 5: Manage Your Time and Your Energy

•     Introduction
•     Larks and Owls
•     SPIRIT Goals
•     Organizing Your Workspace, Part One
•     Organizing Your Workspace, Part Two
•     Organizing Your Workspace, Part Three
•     Our Top Time Management Tip

Session 6: The Commitment Curve

•     The Big Picture
•     The Phases of the Curve
•     Stages of the Curve
•     Stage One: Uninformed Optimism
•     Stage Two: Informed Pessimism
•     Stage Three: Hopeful Realism
•     Stage Four: Informed Optimism
•     Summary
•     What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

•     The Coaching Model
•     Step One: Frame a Conversation, Part One
•     Step One: Frame a Conversation, Part Two
•     Step Two: Create Opportunities
•     Step Three: Create an Action Plan
•     Step Four: Give Feedback, Part One
•     Step Four: Give Feedback, Part Two
•     The Dialogue Model
•     Defining I Messages
•     Building the Message
•     Description Techniques
•     The Consequences and Benefits Matrix

Session 8: Dealing with Conflict and Difficult Issues

•     Reflection
•     Techniques for Resolving Conflict

Session 9: What Successful Leaders Do

•     Secrets to Success
•     Creating the Right Environment
•     Making Connections
•     Practices to Practice
•     Making Connections

Session 10: A Personal Action Plan

•     Starting Point
•     Where I Want to Go
•     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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