What you will learn - Get the Best out of your Employees to Increase Productivity

Get BIG Savings with our Ultimate Coaching and Mentoring Online Bundle, 10 Certificate Courses

1. Coaching and Mentoring
2. Leadership Skills for Supervisors
3. Appreciative Inquiry
4. Delivering Constructive Criticism
5. Performance Management
6. Employee Motivation
7. Leadership and Influence
8. Interpersonal Skills
9. Communication Strategies
10. Employee Recognition

1. Coaching and Mentoring: Get the Best out of your Employees to Increase Productivity

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

By the end of this Coaching and Mentoring Online Course, you will be able to:

• Identify the difference between mentoring and coaching,
• Understand the GROW model.
• Identify and set appropriate goals using the SMART method of setting goals.
• Understand how to identify the current state or reality of your employee’s situation.
• Identify the steps needed in defining options for your employee
• Understand how to create a preliminary plan.
• Finalise a plan or wrap it up motivating your employee to work within them.
• Identify the benefits of fostering trust with your employee.
• Identify the steps in giving effective feedback.
• Identify and overcome obstacles that hinder the growth and development of your employee.
• Identify the end and how to transition your employee to other growth opportunities.
• How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.

2. Leadership Skills for Supervisors: Master The Three Fundamental Skills Of Leadership

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory course will give you basic skills in all three areas.

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

After you complete this Leadership Skills for Supervisors: Communication, Coaching, and Conflict course, you will be able to:

• Learn ways to prioritize, plan, and manage your time.
• Identify your primary leadership style.
• Develop some flexibility to use other leadership styles.
• Determine ways you can meet the needs of employees and co-workers through communication and coaching.
• Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.

3. Appreciative Inquiry: Strengthen an Organization by Creating a Positive Environment

Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization.

Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories you are able to transform your organization.

By the end of this Appreciative Inquiry Online Short Course, you will be able to:

• Know the meaning of appreciative inquiry
• Think in positive terms and avoid thinking negatively
• Encourage others to think positively
• Recognize positive attributes in people
• Create positive imagery
• Manage and guide employees in a positive environment

4. Delivering Constructive Criticism: How to Manage Criticism to Benefit Your Organization

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course you will gain valuable knowledge and skills that will assist with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

By the end of this Delivering Constructive Criticism Online Short Course, you will be able to:

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effects of the session
• Recognise the importance of setting goals and the method used to set them

5. Performance Management: Focus Everyone on the same Priorities to Improve Performance

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. This is key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.

When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.

By the end of this Performance Management Online Short Course, you will be able to:

• Define performance management
• Understand how performance management works and the tools to make it work
• Learn the three phases of performance management and how to assess it
• Discuss effective goal-setting
• Learn how to give feedback on performance management
• Identify Kolb's learning cycle
• Recognise the importance of motivation
• Develop a performance journal and performance plan

6. Employee Motivation: How to Motivate your Team to Achieve Organizational Goals

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

The Employee Motivation course will give you several types of tools to become a great motivator, including goal setting and influencing skills. You will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

By the end of this Employee Motivation Online Short Course, you will be able to:

• Defining motivation, an employer's role in it and how the employee can play a part
• Identifying the importance of Employee Motivation
• Identifying methods of Employee MOtivation
• Describing the theories which pertain to Employee Motivation - with particular reference to psychology
• Identifying personality types and how they fit into a plan for Employee Motivation
• Setting clear and defined goals
• Identifying specific issues in the field, and addressing these issues and how to maintain this going forward

7. Leadership and Influence: Become a Great & Influential Leader

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

By the end of this Leadership and Influence Online short Course, you will be able to:

• Understand what leadership means.
• Explain the Great Man Theory.
• Explain the Trait Theory.
• Understand Transformational Leadership.
• Understand how to adapt your leadership styles for the people you lead.
• Understand leading by Directing
• Understand leading by Coaching
• Understand leading by Participating
• Understand leading by Delegating
• Kouzes and Posner
• Conduct a personal inventory
• Create an action plan
• Establish personal goals

8. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

• Understand the difference between hearing and listening
• Know some ways to improve the verbal skills of asking questions and communicating with power
• Understand what non-verbal communication is and how it can enhance interpersonal relationships
• Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
• Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
• Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
• Understand how the use of facts and emotions can help bring people to your side
• Identify ways of sharing one's opinions constructively
• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
• Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

9. Communication Strategies

Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

• Paraverbal Communication
• Body Language
• The four stages in the Appreciative Inquiry model are known as the 4-D cycle
• Speaking Like a Star
• Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

• Understand what communication is
• Understand the different ways communication takes place
• Overcome communication blockages
• Make the most of non-verbal and paraverbal communication
• Understand and utilize the STAR method
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Establish common ground with others

10. Employee Recognition: Effective Company Recognition Programs Keep Employees Motivated, Safe and Happy!

Employee recognition program is not a luxury, it is a necessity. With a well-built employee recognition program, companies can improve job retention, employee engagement, team work, reinforcing company values, and more. Company recognition can influence their employees to work hard, and smart. Instead of just saying thank you to an employee who has been with the company for 10 years, take the time to give them some sort of certificate, or thoughtful gift. Employees are more likely to continue employment with a company if they feel they are appreciated.

Let's learn how to create an effective programs/guidelines to provide a well thought recognition for employees better morale and productivity.

By the end of this Employee Recognition Online Short Course, you will be able to:

• Assess the type of Employee Recognition Program(s) your company needs
• Train leadership to recognize their employees
• Know when and where recognition is needed
• Construct a culture of recognition
• Maintain an effective Employee Recognition Program

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

1. All courses are easy to follow and understand
2. Only 6 to 8 hours of study is required per course
3. Unlimited lifetime access to course materials
4. Study as many courses as you want
5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
6. You can study from home or at work, at your own pace, in your own time
7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Ultimate Coaching and Mentoring Bundle, 10 Courses includes the following courses, below is a summary of each course: 

Course 1 - Coaching and Mentoring

Course 2 - Leadership Skills for Supervisors Online Certificate Course

Course 3 - Appreciative Inquiry

Course 4 - Delivering Constructive Criticism

Course 5 - Performance Management

Course 6 - Employee Motivation

Course 7 - Leadership and Influence

Course 8 - Interpersonal Skills

Course 9 - Communication Strategies

Course 10 - Employee Recognition

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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