About This Course
What you will learn - Master The Advantages & Challenges Of Hiring Millennials
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Get BIG Savings with our Ultimate Millennial Onboarding Online Bundle, 10 Certificate Courses
- Millennial Onboarding
- Employee Onboarding
- Hiring Strategies
- Employee Recruitment
- Managing Human Resources
- Conduct Annual Employee Reviews
- Employee Recognition
- Employee Termination Processes
- Measuring Results
- Coaching and Mentoring
1. Millennial Onboarding: Master The Advantages & Challenges Of Hiring Millennials
More than ever, millennials – those born between 1980 and 1995 – are entering the workforce and becoming a vital part of our organizations. These workers bring a unique outlook on life to their jobs, and may also pose unique challenges. Taking time to customize the onboarding process for millennial employees helps promote employee retention and ensures that millennials are properly socialized into the workplace. Customizing the onboarding process for millennial employees benefits both the employee and the workplace.
Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, which gives your company an advantage within the market.
Millennial Onboarding is a specialized type of employee onboarding. With Millennials we are seeing a need to tweak the onboarding process to better suit the needs of the company and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.
By the end of this Millennial Onboarding Online Short Course, you will be able to:
- Define onboarding
- Discuss the characteristics of Millennials
- Create an onboarding process for Millennials
- Develop action plans for working with Millennials
- Learn from introspection
2. Employee Onboarding: How to Bring on New Employees and Reduce Staff Turnover
Employee On boarding is a vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board is a huge investment. On boarding will assist newly hired employees in developing and keeping their skills. Knowledge will be retained, and their value will increase within the company.
Through Employee On boarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the company, and having a structured set of procedures will make your company stronger and produce a greater chance of success.
By the end of this Employee Onboarding Online Short Course, you will be able to:
- Define onboarding
- Understanding the benefits and purpose of onboarding
- Recognize how to prepare for an onboarding program
- Identify ways to engage and follow up with employees
- Create expectations
- Discover the importance of resiliency and flexibility
3. Hiring Strategies: Learn How To Attract & Hire The Best Talent
Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Hiring the right person is more about skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization's culture.
Hiring Strategies will save your company time and money as you will be recruiting and hiring the right candidates. Your hiring department will benefit from this course as it prepares them to seek out that great candidate and make sure they are a fit for your company. You will obtain the necessary tools required in finding that diamond in the rough.
By the end of this Hiring Strategies Online Short Course, you will be able to:
- Know how to present the current open position
- Develop a workable hiring strategy
- Know how to determine which candidates to interview
- Steps and techniques to use in an interview
- Welcome newly hired employees
- Find potential candidates for the position
4. Employee Recruitment: Reduce Your Costs with a Great Employee Recruitment Program
Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.
Our Employee Recruitment course will show you how to interview and recruit the right employee. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!
By the end of this Employee Recruitment Online Short Course, you will be able to:
- Defining recruitment
- Understanding the selection process
- Recognizing the GROW model and how to set goals
- Preparing for the interview and question process
- Identifying and avoiding bias when making offers
- Discovering ways to retain talent and measure growth
5. Managing Human Resources: Manage Human Resources In Your Workplace
The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities.
Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.
Covering everything from the very fundamentals of human resources to complex topics such as Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees.
By the end of this Managing Human Resources Online Course, you will be able to:
- Describe different aspects of Human Resource Management
- Define Human Resources Management terms
- Recruit, interview, and retain employees
- Follow up effectively new employees
- Be an advocate for your employees’ health and safety
- Provide articulate feedback to employees
- Correctly manage situations requiring discipline and termination
- Evaluate some of the strengths and opportunities for Human Resources in your own workplace
6. Conduct Annual Employee Reviews: Understand the process of conducting an annual review
An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect.
With our Conducting Annual Employee Reviews course, you will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.
7. Employee Recognition: Effective Company Recognition Programs Keep Employees Motivated, Safe and Happy
Employee recognition program is not a luxury, it is a necessity. With a well-built employee recognition program, companies can improve job retention, employee engagement, team work, reinforcing company values, and more. Company recognition can influence their employees to work hard, and smart. Instead of just saying thank you to an employee who has been with the company for 10 years, take the time to give them some sort of certificate, or thoughtful gift. Employees are more likely to continue employment with a company if they feel they are appreciated.
Let's learn how to create an effective programs/guidelines to provide a well thought recognition for employees better morale and productivity.
By the end of this Employee Recognition Online Short Course, you will be able to:
- Assess the type of Employee Recognition Program(s) your company needs
- Train leadership to recognize their employees
- Know when and where recognition is needed
- Construct a culture of recognition
- Maintain an effective Employee Recognition Program
8. Employee Termination Processes: Guide your employees toward the right track and away from poor performing behaviors
Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.
With our Employee Termination course, you will begin to see how important it is to develop a core set of skills when you find yourselves in a situation where you have to let an employee go.
By the end of this Certificate In Employee Termination Processes Online Course, you will be able to:
- Create employee performance plans
- Identify employees who should be terminated
- Establish effective termination meetings
- Know the “Do’s” and “Don’ts” of firing an employee
- Be able to conduct exit interviews
9. Measuring Results: Master The Learning Cycle & Get More Out Of Training
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits.
Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.
By the end of this Measuring Results from Training Online Short Course, you will be able to:
- Understand Kolb's learning styles and learning cycle
- Understand Kirkpatrick's level of evaluation
- Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments and learning journals
- Understand when to use each type of evaluation tool
- Be able to perform a needs assessment
- Know how to write learning objectives and link them to evaluation
- Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
- Know how to identify the costs, benefits, and return on investment of training
- Be familiar with the parts of a business case
10. Coaching and Mentoring: Get the Best out of your Employees to Increase Productivity
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?
The Coaching And Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.
By the end of this Coaching and Mentoring Online Course, you will be able to:
- Identify the difference between mentoring and coaching,
- Understand the GROW model.
- Identify and set appropriate goals using the SMART method of setting goals.
- Understand how to identify the current state or reality of your employee’s situation.
- Identify the steps needed in defining options for your employee
- Understand how to create a preliminary plan.
- Finalize a plan or wrap it up motivating your employee to work within them.
- Identify the benefits of fostering trust with your employee.
- Identify the steps in giving effective feedback.
- Identify and overcome obstacles that hinder the growth and development of your employee.
- Identify the end and how to transition your employee to other growth opportunities.
- How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.
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Units of Study
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The Ultimate Millennial Onboarding 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Millennial Onboarding
Module One: Getting Started
Module Two: Purpose of Onboarding
- Lesson One: Start Up Costs
- Lesson Two: Employee Anxiety
- Lesson Three: Employee Turnover
- Lesson Four: Employee Expectations
- Lesson Five: Case Study
Module Three: Introduction
- Lesson One: Why Onboarding?
- Lesson Two: Importance of Onboarding
- Lesson Three: Making Employess Feel Welcome
- Lesson Four: First Day Checklist
- Lesson Five: Case Study
Module Four: Millennials and Onboarding
- Lesson One: Who Are Millennials?
- Lesson Two: How Do Millennials Differ from Other Workers?
- Lesson Three: Investiture Socialization - Let Them Be Themselves!
- Lesson Four: Informal Rather than Formal Onboarding Processes
- Lesson Five: Case Study
Module Five: Onboarding Checklist
- Lesson One: Pre-Arrival
- Lesson Two: Arrival
- Lesson Three: First Day
- Lesson Four: First Week
- Lesson Five: First Month
- Lesson Six: Case Study
Module Six: Engaging the Millennial Employee
- Lesson One: Create an Informal Program
- Lesson Two: Engage Employees One on One
- Lesson Three: The Role of Human Resources
- Lesson Four: The Role of Managers
- Lesson Five: Case Study
Module Seven: Following Up With the Millennial Employee
- Lesson One: Initial Check-In - One on one
- Lesson Two: Following up - Regular, Informal Follow Ups
- Lesson Three: Setting Schedules - Millennials and Work Life
- Lesson Four: Mentoring and the Millennial
- Lesson Five: Case Study
Module Eight: Setting Expectations with the Millennial Employee
- Lesson One: Define Requirements - Provide Specific Instructions
- Lesson Two: Identify Opportunities for Improvement and Growth
- Lesson Three: Set Verbal Expectations
- Lesson Four: Put It In Writing
- Lesson Five: Case Study
Module Nine: Mentoring the Millennial
- Lesson One: Be Hands-On and Involved
- Lesson Two: Serial Mentoring
- Lesson Three: Be a Mentor, Not an Authority Figure
- Lesson Four: Focus Millennia's Exploratory Drive on Work
- Lesson Five: Case Study
Module Ten: Assigning Work to the Millennial Employee
- Lesson One: Provide Clear Structure and Guidelines
- Lesson Two: Provide Specific Benchmarks
- Lesson Three: Set Boundaries and Provide Reality Checks
- Lesson Four: Guide, Don't Dictate
- Lesson Five: Case Study
Module Eleven: Providing Feedback
- Lesson One: Millennials Thrive on Feedback!
- Lesson Two: Characteristics of Quality Feedback
- Lesson Three: Informal Feedback
- Lesson Four: Formal Feedback
- Lesson Five: Case Study
Module Twelve: Wrapping Up
Course 2 - Employee Onboarding
Module One - Getting Started
Module Two - Purpose of Onboarding
- Start-up Cost
- Anxiety
- Employee Turnover
- Realistic Expectations
Module Three - Introduction
- What is Onboarding
- The Importance of Onboarding
- Making employees feel welcome
- First day checklist
Module Four - Onboarding Preparation
- Prfoessionalism
- Clarity
- Designating a Mentor
- Training
Module Five - Onboarding Checklist
- Pre-arrival
- Arrival
- First Week
- First Month
Module Six - Creating an Engaging Program
- Getting off on the right track
- Role of Human Resources
- Role of managers
- Characteristics
Module Seven - Following up the New Employees
- Initial check in
- Following up
- Setting schedules
- Mentor's Responsibility
Module Eight - Setting Expectations
- Defining requirements
- Identifying opportunities for improvement and growth
- Setting verbal expectations
- Putting it in writing
Module Nine - Resiliency and Flexibility
- What is Resiliency?
- Why is it important?
- Five steps
- What is flexibility?
- Why is it important?
- Five steps
Module Ten - Assigning Work
- General principles
- The Dictatorial approach
- The apple picking approach
- The collaborative approach
Module Eleven - Providing Feedback
- Characteristics of good feedback
- Feedback delivery tools
- Informal feedback
- Formal feedback
Module Twelve - Wrapping Up
Course 3 - Hiring Strategies
Module One - Getting Started
Module Two - Defining and Knowing the Position
- Know the position
- Needs analysis
- Job analysis
- Task analysis
Module Three - Hiring Strategy
- Company information
- Salary range
- Top performers
- Be prepared
Module Four - Lure in Great Candidates
- Advertuse where candidates visit
- Develop corporate citizenship
- Treat your candidates well
- Look at the competition
Module Five - Filtering Applicants to Interview
- Put lots of weight on cover letters
- Grading resumes
- Internet search
- Initial phone interview
Module Six - The Interview (Part 1)
- Introduce everyone
- Use a panel
- Match the interview to the job
- Types of questions
Module Seven - The Interview (Part 2)
- Tell me about my company
- Distractions
- Interview more than once
- Wrap up
Module Eight - Selection Proccess (Part 1)
- Testing
- Look for passion and enthusiasm
- Background checks
- Trust your instincts
Module Nine - Selection Process (Part 2)
- Education Level vs Experience
- Have a consensus
- Keep non-hires on file
- Checking references
Module Ten - Making an Offer
- Do it quickly
- Employment details
- Notify rejected candidates
- Be creative
Module Eleven - Onboarding
- Training and orientation
- Mentoring
- 30-60-90 day reviews
- Make them feel welcome
Module Twelve - Wrapping Up
Course 4 - Employee Recruitment
Module One - Getting Started
Module Two - Introduction to Recruitment
- What is recruitment?
- Challenges and trends
- Sourcing candidates
- Requirements
Module Three - The Selection Process
- Job analysis and descriptions
- The approach
- The recruitment interview
- Testing
Module Four - Goal Setting
- Using the G.R.O.W Model
- Identifying goal areas
- Setting SMART goals
- Using a productivity journal
Module Five - The Interview
- Phone interviews
- Traditional interviews
- Situational interviews
- Stress interviews
Module Six - Types of Interview Questions
- Direct questions
- Non-direct questions
- Hypothetical or Situational questions
- Behavioral descriptive questions
Module Seven - Avoiding Bias in your Selection
- Expectancy effect
- Primacy effect
- Obtaining bias information
- Stereotyping
Module Eight - The Background Check
- Preparation
- Data collection
- Illegal questions
- Being thorough without being pushy
Module Nine - Making your Offer
- Outlining the offer
- Negotiation techniques
- Dealing with difficult issues
- Sealing the deal
Module Ten - Orientation and Retention
- Getting off on the right track
- Your orientation program
- The checklist
- Following up
Module Eleven - Measuring the Results
- Cost breakdown
- Employee quality
- Recruiter effectiveness
- Fine tuning
Module Twelve - Wrapping Up
Course 5 - Managing Human Resources
Section One: Getting Started
- Objectives
Section Two: What is HR?
- Human Resources in 2010?
- Human Resource Influencers
Section Three: Recruiting and Interviewing
- Interview for what exactly?
- Setting the scene to Interview
- Five Steps to a Successful Interview
- Behaviourally Based Questions
Section Four: Induction and Retention
- Start as you mean to go on
- Induction/Orientation Checklist
Section Five: Keeping Track
- The Follow Up
- Follow Up Schedules
- Scary Statistics
Section Six: Health & Safety in the Workplace
- Why all the urgency?
- Understanding the Industry Specific Rules of your Country
- Training for HR Managers
Section Seven: Workplace Discrimination & Harassment
- Definitions
- Bullying in the Workplace
- A Manager has Responsibilities
- An Employer has Greater Responsibility
Section Eight: Wellness in the Workplace
- The Business Benefits of Wellness in the Workplace
- Steps to Implementing a Wellness Program
Section Nine: Feedback
- Characteristics of Good Feedback
- Constructive Criticism
- Encouraging Growth and Development
Section Ten: Employee Discipline
- The General Discipline Process
- Progressive Discipline
- How to Prepare & Conduct Disciplinary Meetings
- Following Up
Section Eleven: The Dreaded D Word
- Making the Decision
- What to Say When Terminating an Employee
Section Twelve: Wrapping Up
Course 6 - Annual Employeee
Module One: Getting Started
- Course Objectives
Module Two: How to Conduct Annual Reviews
- Develop the Process
- Set Benchmarks Early
- Agreement with Set Benchmarks
- Hold an Effective Meeting
Module Three: Categories for Annual Review I
- Company Mission and Values
- Customer Service and Quality Control
- Problem - Solving/Judgment
- Production
Module Four: Categories for Annual Review II
- Work Style
- Resource Management
- Communications Skills
- Teamwork
Module Five: Common Mistakes Managers Make when Conducting Employee Reviews I
- Contrast Effect
- Similar-to-me Effect
- Halo (or horn) Effect
- Central Tendency
Module Six: Common Mistakes Managers Make when Conducting Employee Reviews II
- Leniency/Desire to Please
- First Impression Bias
- Rater Bias
- Recency Effect
Module Seven: Successful Tips for Concept of Pay for Performance
- No Surprises
- Focus on the Basics
- Show Clear Disparity
- One for All and All for One
Module Eight: How to Tie Employee Compensation to Firm-Wide Returns
- Set Quarterly Revenue Target
- Set Employee Goal
- Conduct Quarterly Reviews
- Pay Out Quarterly
Module Nine: How to Communicate Employee Expectations Effectively
- Have Regular Conversations
- State What's Working
- Be Honest
- Provide Mentoring
Module Ten: Meaningful Questions to Gauge Employee Happiness I
- Ask Questions Frequently
- How Transparent is Management?
- Rate Quality of Facility?
- Contributing Factors to Work Easier?
Module Eleven: Meaningful Questions to Gauge Employee Happiness II
- What makes you Productive?
- Recognition?
- Opportunities to Grow and Advance?
- Confidence in Leadership?
Module Twelve: Wrapping Up
Course 7 - Employee Recognition
Module One: Getting Started
Module Two: The Many Types of Incentive
- Safety Incentives
- Years of Service
- Productivity
- Attendance & Wellness Incentives
Module Three: Designing Employee Recognition Programs
- Purpose
- Employee Involvement
- Budget
- Keep it Simple
Module Four: How To Get The Buzz Out
- Be Creative With Designs
- Paper the Walls
- Use Social Media
- Go Mobile!
Module Five: It Starts From The Top!
- Identifying Desirable Behaviors
- Understanding the Goals of the Company
- Setting Guidelines
- Providing Recognition Templates
Module Six: Creating a Culture of Recognition
- Keep Your Staff "In the Know"
- Empower Employees with Peer to Peer Recognition
- Team Building: Encourage Camaraderie
- Motivate by Promoting Fun
Module Seven: The Best Things In Life Are Free!
- Put a Spotlight on Employees in Staff Meetings
- Write it Down
- Display Your Appreciation
- Make Work More Comfortable
Module Eight: A Small Gesture Goes A Long Way
- Have a Party!
- Make a Game of It
- Reward with Small Gift
- Give Them a Break
Module Nine: Pulling Out The Red Carpets
- Have an Awards Ceremony
- Win Large Items
- Vacation
- Career Advancement
Module Ten: The Don’ts of Employee Recognition
- Don’t Forget About The Art Of The High Five!
- Don’t Let It Become Boring
- Popularity Contest or Recognition Program?
- Make Sure the Prize is Motivational
Module Eleven: Maintaining Employee Recognition Programs
- Change the Membership
- Include In New Employee Orientation
- Keep Marketing!
- Annual Awards Ceremonies
Module Twelve: Wrapping Up
Course 8 - Employee Termination
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
Module Two: Placing an Employee on a Performance Improvement Plan (PIP) Before Firing
- Justification
- Validate
- Include
- Be Grateful
Module Three: Employees Who Should Be Terminated I
- Feeling of Entitlement
- Cannot Perform Job Functions
- Can’t Function with Other Employees
- They Overpromise and Under Deliver
Module Four: Employees Who Should Be Terminated II
- Blatant Disregard for Customers
- They Are Unreliable
- Don’t Adhere to Code of Conduct
- Use Company Property for Personal Use
Module Five: Things to Consider When Setting Up the Termination Meeting
- Meeting Attendees
- Venue of the Meeting
- Security Presence
- Logistics
Module Six: The Correct Way to Fire an Employee I
- Use Positive Language
- Review Past Feedback
- Concentrate on Specific Behavior
- Fire Early in the Week
Module Seven: The Correct Way to Fire an Employee II
- Keep it Short
- Have Employee Sign Release
- Transfer Terminated Employee’s Functions
- Avoid Fighting Unemployment Claims with Employee
Module Eight: What an Employment Termination Checklist Should Contain
- Notification to Human Resources
- Systems Access Terminations
- Return of Company Property
- Benefits Status
Module Nine: The “Don’ts” of Firing an Employee I
- No Performance Improvement Plan
- Using an Electronic Method
- Fire Without a Witness
- Provide Long Reason for Firing
Module Ten: The “Don’ts” of Firing an Employee II
- Not Making the Decision Final
- Let Employee Take Company Property
- Allow Access to Work Area
- Permit Information System Access
Module Eleven: Conduct Effective Exit Interviews
- When, How and Who
- Objective of the Process
- Company Readiness for Exit Interviews
- Execute the Feedback Results
Module Twelve: Wrapping Up
Course 9 - Measuring Results
Module One - Getting Started
Module Two: Kolb's Learning Styles
- Lesson One: The Four-stage process
- Lesson Two: Accommodators
- Lesson Three: Divergers
- Lesson Four: Convergers
- Lesson Five: Assimilators
Module Three: Kirkpatrick's Level of Evaluation
- Lesson One: Overview
- Lesson Two: Level One: Reactions
- Lesson Three: Level Two: Learning
- Lesson Four: Level Three: Behavior
- Lesson Five: Level Four: Results
Module Four: Types of Measurement Tools
- Lesson One: Goal setting
- Lesson Two: Self-evaluations
- Lesson Three: Peer evaluations
- Lesson Four: Supervisor evaluations
- Lesson Five: High-Level evaluations
Module Five: Focusing the Training
- Lesson One: Performing a Needs Assessment
- Lesson Two: Creating Learning Objectives
- Lesson Three: Drilling Down Into Content
Module Six: Creating an Evaluation Plan
- Lesson One: What Will We Evaluate?
- Lesson Two: When Will the Evaluation be Completed?
- Lesson Three: How will we evaluate it?
- Lesson Four: Who will perform the evaluation?
Module Seven: Assessing Learning before Training
- Lesson One: Workplace Observation
- Lesson Two: Objectives Assessment
Module Eight - Assessing Learning during Training
- Reviewing learning objectives
- Performing hip-pocket assessments
- Quizzes and tests
- Skill assessments
Module Nine - Assessing Learning after Training
- Evaluation timelines
- Learning journal
- Goal setting
- Additional methods of evaluation
Module Ten - The Long Term View
- Creating a long term evaluation plan
- Methods of evaluation
- Documenting lessons learned
Module Eleven - Calculating the Return on Investment (ROI)
- A basic ROI formula
- Identifying and measuring tangible benefits
- Identifying and measuring intangible benefits
- Calculating total costs
- Making a business case
Module Twelve - Wrapping Up
Course 10 - Coaching and Mentoring
Section One: Getting Started
- Objectives
Section Two: Coaching, Mentoring, aren’t they the same?
- Coaching
- Mentoring
- The G.R.O.W. Model
Section Three: Setting Goals
- “G” for Goals
- Identifying Appropriate Goal Areas
- Create SMART Goals
Section Four: The Reality of GROW
- Understanding Where You Are
- Past Performance
Section Five: Options of GROW…
- Your Path to BIG Success
- The Best Approach
- Structuring a Plan. 22
Section Six: It’s a Wrap
- Create a Development Plan
- First Step
- Motivation
Section Seven: The Importance of Trust
- What is Trust?
- Trust & Coaching
- How to Build a Trusting Relationship
Section Eight: Feedback
- Characteristics of Good Feedback
- Constructive Criticism
- Encouraging Growth and Development
Section Nine: Obstacles & Roadblocks
- Frequent Obstacles
- Maslow’s Hierarchy of Needs Pyramid
- Reviewing Progress & Re-evaluating Goals
- Focusing on Progress not Shortfalls
Section Ten: Reaching the End
- Achieving the Goal
- Record the Achievements
Section Eleven: How Mentoring Differs from Coaching
- Blending the Two Models
- GROW Model & Mentoring
- It’s all About Relationships
Section Twelve: Wrapping it Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
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Ultimate Millennial Onboarding Online Bundle, 10 Certificate Courses
Master The Advantages & Challenges Of Hiring Milennials
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Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - Master The Advantages & Challenges Of Hiring Millennials
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Get BIG Savings with our Ultimate Millennial Onboarding Online Bundle, 10 Certificate Courses
- Millennial Onboarding
- Employee Onboarding
- Hiring Strategies
- Employee Recruitment
- Managing Human Resources
- Conduct Annual Employee Reviews
- Employee Recognition
- Employee Termination Processes
- Measuring Results
- Coaching and Mentoring
1. Millennial Onboarding: Master The Advantages & Challenges Of Hiring Millennials
More than ever, millennials – those born between 1980 and 1995 – are entering the workforce and becoming a vital part of our organizations. These workers bring a unique outlook on life to their jobs, and may also pose unique challenges. Taking time to customize the onboarding process for millennial employees helps promote employee retention and ensures that millennials are properly socialized into the workplace. Customizing the onboarding process for millennial employees benefits both the employee and the workplace.
Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, which gives your company an advantage within the market.
Millennial Onboarding is a specialized type of employee onboarding. With Millennials we are seeing a need to tweak the onboarding process to better suit the needs of the company and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.
By the end of this Millennial Onboarding Online Short Course, you will be able to:
- Define onboarding
- Discuss the characteristics of Millennials
- Create an onboarding process for Millennials
- Develop action plans for working with Millennials
- Learn from introspection
2. Employee Onboarding: How to Bring on New Employees and Reduce Staff Turnover
Employee On boarding is a vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board is a huge investment. On boarding will assist newly hired employees in developing and keeping their skills. Knowledge will be retained, and their value will increase within the company.
Through Employee On boarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the company, and having a structured set of procedures will make your company stronger and produce a greater chance of success.
By the end of this Employee Onboarding Online Short Course, you will be able to:
- Define onboarding
- Understanding the benefits and purpose of onboarding
- Recognize how to prepare for an onboarding program
- Identify ways to engage and follow up with employees
- Create expectations
- Discover the importance of resiliency and flexibility
3. Hiring Strategies: Learn How To Attract & Hire The Best Talent
Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Hiring the right person is more about skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization's culture.
Hiring Strategies will save your company time and money as you will be recruiting and hiring the right candidates. Your hiring department will benefit from this course as it prepares them to seek out that great candidate and make sure they are a fit for your company. You will obtain the necessary tools required in finding that diamond in the rough.
By the end of this Hiring Strategies Online Short Course, you will be able to:
- Know how to present the current open position
- Develop a workable hiring strategy
- Know how to determine which candidates to interview
- Steps and techniques to use in an interview
- Welcome newly hired employees
- Find potential candidates for the position
4. Employee Recruitment: Reduce Your Costs with a Great Employee Recruitment Program
Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.
Our Employee Recruitment course will show you how to interview and recruit the right employee. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!
By the end of this Employee Recruitment Online Short Course, you will be able to:
- Defining recruitment
- Understanding the selection process
- Recognizing the GROW model and how to set goals
- Preparing for the interview and question process
- Identifying and avoiding bias when making offers
- Discovering ways to retain talent and measure growth
5. Managing Human Resources: Manage Human Resources In Your Workplace
The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities.
Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.
Covering everything from the very fundamentals of human resources to complex topics such as Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees.
By the end of this Managing Human Resources Online Course, you will be able to:
- Describe different aspects of Human Resource Management
- Define Human Resources Management terms
- Recruit, interview, and retain employees
- Follow up effectively new employees
- Be an advocate for your employees’ health and safety
- Provide articulate feedback to employees
- Correctly manage situations requiring discipline and termination
- Evaluate some of the strengths and opportunities for Human Resources in your own workplace
6. Conduct Annual Employee Reviews: Understand the process of conducting an annual review
An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect.
With our Conducting Annual Employee Reviews course, you will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.
7. Employee Recognition: Effective Company Recognition Programs Keep Employees Motivated, Safe and Happy
Employee recognition program is not a luxury, it is a necessity. With a well-built employee recognition program, companies can improve job retention, employee engagement, team work, reinforcing company values, and more. Company recognition can influence their employees to work hard, and smart. Instead of just saying thank you to an employee who has been with the company for 10 years, take the time to give them some sort of certificate, or thoughtful gift. Employees are more likely to continue employment with a company if they feel they are appreciated.
Let's learn how to create an effective programs/guidelines to provide a well thought recognition for employees better morale and productivity.
By the end of this Employee Recognition Online Short Course, you will be able to:
- Assess the type of Employee Recognition Program(s) your company needs
- Train leadership to recognize their employees
- Know when and where recognition is needed
- Construct a culture of recognition
- Maintain an effective Employee Recognition Program
8. Employee Termination Processes: Guide your employees toward the right track and away from poor performing behaviors
Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.
With our Employee Termination course, you will begin to see how important it is to develop a core set of skills when you find yourselves in a situation where you have to let an employee go.
By the end of this Certificate In Employee Termination Processes Online Course, you will be able to:
- Create employee performance plans
- Identify employees who should be terminated
- Establish effective termination meetings
- Know the “Do’s” and “Don’ts” of firing an employee
- Be able to conduct exit interviews
9. Measuring Results: Master The Learning Cycle & Get More Out Of Training
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits.
Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.
By the end of this Measuring Results from Training Online Short Course, you will be able to:
- Understand Kolb's learning styles and learning cycle
- Understand Kirkpatrick's level of evaluation
- Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments and learning journals
- Understand when to use each type of evaluation tool
- Be able to perform a needs assessment
- Know how to write learning objectives and link them to evaluation
- Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
- Know how to identify the costs, benefits, and return on investment of training
- Be familiar with the parts of a business case
10. Coaching and Mentoring: Get the Best out of your Employees to Increase Productivity
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?
The Coaching And Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.
By the end of this Coaching and Mentoring Online Course, you will be able to:
- Identify the difference between mentoring and coaching,
- Understand the GROW model.
- Identify and set appropriate goals using the SMART method of setting goals.
- Understand how to identify the current state or reality of your employee’s situation.
- Identify the steps needed in defining options for your employee
- Understand how to create a preliminary plan.
- Finalize a plan or wrap it up motivating your employee to work within them.
- Identify the benefits of fostering trust with your employee.
- Identify the steps in giving effective feedback.
- Identify and overcome obstacles that hinder the growth and development of your employee.
- Identify the end and how to transition your employee to other growth opportunities.
- How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.
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Units of Study
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The Ultimate Millennial Onboarding 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Millennial Onboarding
Module One: Getting Started
Module Two: Purpose of Onboarding
- Lesson One: Start Up Costs
- Lesson Two: Employee Anxiety
- Lesson Three: Employee Turnover
- Lesson Four: Employee Expectations
- Lesson Five: Case Study
Module Three: Introduction
- Lesson One: Why Onboarding?
- Lesson Two: Importance of Onboarding
- Lesson Three: Making Employess Feel Welcome
- Lesson Four: First Day Checklist
- Lesson Five: Case Study
Module Four: Millennials and Onboarding
- Lesson One: Who Are Millennials?
- Lesson Two: How Do Millennials Differ from Other Workers?
- Lesson Three: Investiture Socialization - Let Them Be Themselves!
- Lesson Four: Informal Rather than Formal Onboarding Processes
- Lesson Five: Case Study
Module Five: Onboarding Checklist
- Lesson One: Pre-Arrival
- Lesson Two: Arrival
- Lesson Three: First Day
- Lesson Four: First Week
- Lesson Five: First Month
- Lesson Six: Case Study
Module Six: Engaging the Millennial Employee
- Lesson One: Create an Informal Program
- Lesson Two: Engage Employees One on One
- Lesson Three: The Role of Human Resources
- Lesson Four: The Role of Managers
- Lesson Five: Case Study
Module Seven: Following Up With the Millennial Employee
- Lesson One: Initial Check-In - One on one
- Lesson Two: Following up - Regular, Informal Follow Ups
- Lesson Three: Setting Schedules - Millennials and Work Life
- Lesson Four: Mentoring and the Millennial
- Lesson Five: Case Study
Module Eight: Setting Expectations with the Millennial Employee
- Lesson One: Define Requirements - Provide Specific Instructions
- Lesson Two: Identify Opportunities for Improvement and Growth
- Lesson Three: Set Verbal Expectations
- Lesson Four: Put It In Writing
- Lesson Five: Case Study
Module Nine: Mentoring the Millennial
- Lesson One: Be Hands-On and Involved
- Lesson Two: Serial Mentoring
- Lesson Three: Be a Mentor, Not an Authority Figure
- Lesson Four: Focus Millennia's Exploratory Drive on Work
- Lesson Five: Case Study
Module Ten: Assigning Work to the Millennial Employee
- Lesson One: Provide Clear Structure and Guidelines
- Lesson Two: Provide Specific Benchmarks
- Lesson Three: Set Boundaries and Provide Reality Checks
- Lesson Four: Guide, Don't Dictate
- Lesson Five: Case Study
Module Eleven: Providing Feedback
- Lesson One: Millennials Thrive on Feedback!
- Lesson Two: Characteristics of Quality Feedback
- Lesson Three: Informal Feedback
- Lesson Four: Formal Feedback
- Lesson Five: Case Study
Module Twelve: Wrapping Up
Course 2 - Employee Onboarding
Module One - Getting Started
Module Two - Purpose of Onboarding
- Start-up Cost
- Anxiety
- Employee Turnover
- Realistic Expectations
Module Three - Introduction
- What is Onboarding
- The Importance of Onboarding
- Making employees feel welcome
- First day checklist
Module Four - Onboarding Preparation
- Prfoessionalism
- Clarity
- Designating a Mentor
- Training
Module Five - Onboarding Checklist
- Pre-arrival
- Arrival
- First Week
- First Month
Module Six - Creating an Engaging Program
- Getting off on the right track
- Role of Human Resources
- Role of managers
- Characteristics
Module Seven - Following up the New Employees
- Initial check in
- Following up
- Setting schedules
- Mentor's Responsibility
Module Eight - Setting Expectations
- Defining requirements
- Identifying opportunities for improvement and growth
- Setting verbal expectations
- Putting it in writing
Module Nine - Resiliency and Flexibility
- What is Resiliency?
- Why is it important?
- Five steps
- What is flexibility?
- Why is it important?
- Five steps
Module Ten - Assigning Work
- General principles
- The Dictatorial approach
- The apple picking approach
- The collaborative approach
Module Eleven - Providing Feedback
- Characteristics of good feedback
- Feedback delivery tools
- Informal feedback
- Formal feedback
Module Twelve - Wrapping Up
Course 3 - Hiring Strategies
Module One - Getting Started
Module Two - Defining and Knowing the Position
- Know the position
- Needs analysis
- Job analysis
- Task analysis
Module Three - Hiring Strategy
- Company information
- Salary range
- Top performers
- Be prepared
Module Four - Lure in Great Candidates
- Advertuse where candidates visit
- Develop corporate citizenship
- Treat your candidates well
- Look at the competition
Module Five - Filtering Applicants to Interview
- Put lots of weight on cover letters
- Grading resumes
- Internet search
- Initial phone interview
Module Six - The Interview (Part 1)
- Introduce everyone
- Use a panel
- Match the interview to the job
- Types of questions
Module Seven - The Interview (Part 2)
- Tell me about my company
- Distractions
- Interview more than once
- Wrap up
Module Eight - Selection Proccess (Part 1)
- Testing
- Look for passion and enthusiasm
- Background checks
- Trust your instincts
Module Nine - Selection Process (Part 2)
- Education Level vs Experience
- Have a consensus
- Keep non-hires on file
- Checking references
Module Ten - Making an Offer
- Do it quickly
- Employment details
- Notify rejected candidates
- Be creative
Module Eleven - Onboarding
- Training and orientation
- Mentoring
- 30-60-90 day reviews
- Make them feel welcome
Module Twelve - Wrapping Up
Course 4 - Employee Recruitment
Module One - Getting Started
Module Two - Introduction to Recruitment
- What is recruitment?
- Challenges and trends
- Sourcing candidates
- Requirements
Module Three - The Selection Process
- Job analysis and descriptions
- The approach
- The recruitment interview
- Testing
Module Four - Goal Setting
- Using the G.R.O.W Model
- Identifying goal areas
- Setting SMART goals
- Using a productivity journal
Module Five - The Interview
- Phone interviews
- Traditional interviews
- Situational interviews
- Stress interviews
Module Six - Types of Interview Questions
- Direct questions
- Non-direct questions
- Hypothetical or Situational questions
- Behavioral descriptive questions
Module Seven - Avoiding Bias in your Selection
- Expectancy effect
- Primacy effect
- Obtaining bias information
- Stereotyping
Module Eight - The Background Check
- Preparation
- Data collection
- Illegal questions
- Being thorough without being pushy
Module Nine - Making your Offer
- Outlining the offer
- Negotiation techniques
- Dealing with difficult issues
- Sealing the deal
Module Ten - Orientation and Retention
- Getting off on the right track
- Your orientation program
- The checklist
- Following up
Module Eleven - Measuring the Results
- Cost breakdown
- Employee quality
- Recruiter effectiveness
- Fine tuning
Module Twelve - Wrapping Up
Course 5 - Managing Human Resources
Section One: Getting Started
- Objectives
Section Two: What is HR?
- Human Resources in 2010?
- Human Resource Influencers
Section Three: Recruiting and Interviewing
- Interview for what exactly?
- Setting the scene to Interview
- Five Steps to a Successful Interview
- Behaviourally Based Questions
Section Four: Induction and Retention
- Start as you mean to go on
- Induction/Orientation Checklist
Section Five: Keeping Track
- The Follow Up
- Follow Up Schedules
- Scary Statistics
Section Six: Health & Safety in the Workplace
- Why all the urgency?
- Understanding the Industry Specific Rules of your Country
- Training for HR Managers
Section Seven: Workplace Discrimination & Harassment
- Definitions
- Bullying in the Workplace
- A Manager has Responsibilities
- An Employer has Greater Responsibility
Section Eight: Wellness in the Workplace
- The Business Benefits of Wellness in the Workplace
- Steps to Implementing a Wellness Program
Section Nine: Feedback
- Characteristics of Good Feedback
- Constructive Criticism
- Encouraging Growth and Development
Section Ten: Employee Discipline
- The General Discipline Process
- Progressive Discipline
- How to Prepare & Conduct Disciplinary Meetings
- Following Up
Section Eleven: The Dreaded D Word
- Making the Decision
- What to Say When Terminating an Employee
Section Twelve: Wrapping Up
Course 6 - Annual Employeee
Module One: Getting Started
- Course Objectives
Module Two: How to Conduct Annual Reviews
- Develop the Process
- Set Benchmarks Early
- Agreement with Set Benchmarks
- Hold an Effective Meeting
Module Three: Categories for Annual Review I
- Company Mission and Values
- Customer Service and Quality Control
- Problem - Solving/Judgment
- Production
Module Four: Categories for Annual Review II
- Work Style
- Resource Management
- Communications Skills
- Teamwork
Module Five: Common Mistakes Managers Make when Conducting Employee Reviews I
- Contrast Effect
- Similar-to-me Effect
- Halo (or horn) Effect
- Central Tendency
Module Six: Common Mistakes Managers Make when Conducting Employee Reviews II
- Leniency/Desire to Please
- First Impression Bias
- Rater Bias
- Recency Effect
Module Seven: Successful Tips for Concept of Pay for Performance
- No Surprises
- Focus on the Basics
- Show Clear Disparity
- One for All and All for One
Module Eight: How to Tie Employee Compensation to Firm-Wide Returns
- Set Quarterly Revenue Target
- Set Employee Goal
- Conduct Quarterly Reviews
- Pay Out Quarterly
Module Nine: How to Communicate Employee Expectations Effectively
- Have Regular Conversations
- State What's Working
- Be Honest
- Provide Mentoring
Module Ten: Meaningful Questions to Gauge Employee Happiness I
- Ask Questions Frequently
- How Transparent is Management?
- Rate Quality of Facility?
- Contributing Factors to Work Easier?
Module Eleven: Meaningful Questions to Gauge Employee Happiness II
- What makes you Productive?
- Recognition?
- Opportunities to Grow and Advance?
- Confidence in Leadership?
Module Twelve: Wrapping Up
Course 7 - Employee Recognition
Module One: Getting Started
Module Two: The Many Types of Incentive
- Safety Incentives
- Years of Service
- Productivity
- Attendance & Wellness Incentives
Module Three: Designing Employee Recognition Programs
- Purpose
- Employee Involvement
- Budget
- Keep it Simple
Module Four: How To Get The Buzz Out
- Be Creative With Designs
- Paper the Walls
- Use Social Media
- Go Mobile!
Module Five: It Starts From The Top!
- Identifying Desirable Behaviors
- Understanding the Goals of the Company
- Setting Guidelines
- Providing Recognition Templates
Module Six: Creating a Culture of Recognition
- Keep Your Staff "In the Know"
- Empower Employees with Peer to Peer Recognition
- Team Building: Encourage Camaraderie
- Motivate by Promoting Fun
Module Seven: The Best Things In Life Are Free!
- Put a Spotlight on Employees in Staff Meetings
- Write it Down
- Display Your Appreciation
- Make Work More Comfortable
Module Eight: A Small Gesture Goes A Long Way
- Have a Party!
- Make a Game of It
- Reward with Small Gift
- Give Them a Break
Module Nine: Pulling Out The Red Carpets
- Have an Awards Ceremony
- Win Large Items
- Vacation
- Career Advancement
Module Ten: The Don’ts of Employee Recognition
- Don’t Forget About The Art Of The High Five!
- Don’t Let It Become Boring
- Popularity Contest or Recognition Program?
- Make Sure the Prize is Motivational
Module Eleven: Maintaining Employee Recognition Programs
- Change the Membership
- Include In New Employee Orientation
- Keep Marketing!
- Annual Awards Ceremonies
Module Twelve: Wrapping Up
Course 8 - Employee Termination
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
Module Two: Placing an Employee on a Performance Improvement Plan (PIP) Before Firing
- Justification
- Validate
- Include
- Be Grateful
Module Three: Employees Who Should Be Terminated I
- Feeling of Entitlement
- Cannot Perform Job Functions
- Can’t Function with Other Employees
- They Overpromise and Under Deliver
Module Four: Employees Who Should Be Terminated II
- Blatant Disregard for Customers
- They Are Unreliable
- Don’t Adhere to Code of Conduct
- Use Company Property for Personal Use
Module Five: Things to Consider When Setting Up the Termination Meeting
- Meeting Attendees
- Venue of the Meeting
- Security Presence
- Logistics
Module Six: The Correct Way to Fire an Employee I
- Use Positive Language
- Review Past Feedback
- Concentrate on Specific Behavior
- Fire Early in the Week
Module Seven: The Correct Way to Fire an Employee II
- Keep it Short
- Have Employee Sign Release
- Transfer Terminated Employee’s Functions
- Avoid Fighting Unemployment Claims with Employee
Module Eight: What an Employment Termination Checklist Should Contain
- Notification to Human Resources
- Systems Access Terminations
- Return of Company Property
- Benefits Status
Module Nine: The “Don’ts” of Firing an Employee I
- No Performance Improvement Plan
- Using an Electronic Method
- Fire Without a Witness
- Provide Long Reason for Firing
Module Ten: The “Don’ts” of Firing an Employee II
- Not Making the Decision Final
- Let Employee Take Company Property
- Allow Access to Work Area
- Permit Information System Access
Module Eleven: Conduct Effective Exit Interviews
- When, How and Who
- Objective of the Process
- Company Readiness for Exit Interviews
- Execute the Feedback Results
Module Twelve: Wrapping Up
Course 9 - Measuring Results
Module One - Getting Started
Module Two: Kolb's Learning Styles
- Lesson One: The Four-stage process
- Lesson Two: Accommodators
- Lesson Three: Divergers
- Lesson Four: Convergers
- Lesson Five: Assimilators
Module Three: Kirkpatrick's Level of Evaluation
- Lesson One: Overview
- Lesson Two: Level One: Reactions
- Lesson Three: Level Two: Learning
- Lesson Four: Level Three: Behavior
- Lesson Five: Level Four: Results
Module Four: Types of Measurement Tools
- Lesson One: Goal setting
- Lesson Two: Self-evaluations
- Lesson Three: Peer evaluations
- Lesson Four: Supervisor evaluations
- Lesson Five: High-Level evaluations
Module Five: Focusing the Training
- Lesson One: Performing a Needs Assessment
- Lesson Two: Creating Learning Objectives
- Lesson Three: Drilling Down Into Content
Module Six: Creating an Evaluation Plan
- Lesson One: What Will We Evaluate?
- Lesson Two: When Will the Evaluation be Completed?
- Lesson Three: How will we evaluate it?
- Lesson Four: Who will perform the evaluation?
Module Seven: Assessing Learning before Training
- Lesson One: Workplace Observation
- Lesson Two: Objectives Assessment
Module Eight - Assessing Learning during Training
- Reviewing learning objectives
- Performing hip-pocket assessments
- Quizzes and tests
- Skill assessments
Module Nine - Assessing Learning after Training
- Evaluation timelines
- Learning journal
- Goal setting
- Additional methods of evaluation
Module Ten - The Long Term View
- Creating a long term evaluation plan
- Methods of evaluation
- Documenting lessons learned
Module Eleven - Calculating the Return on Investment (ROI)
- A basic ROI formula
- Identifying and measuring tangible benefits
- Identifying and measuring intangible benefits
- Calculating total costs
- Making a business case
Module Twelve - Wrapping Up
Course 10 - Coaching and Mentoring
Section One: Getting Started
- Objectives
Section Two: Coaching, Mentoring, aren’t they the same?
- Coaching
- Mentoring
- The G.R.O.W. Model
Section Three: Setting Goals
- “G” for Goals
- Identifying Appropriate Goal Areas
- Create SMART Goals
Section Four: The Reality of GROW
- Understanding Where You Are
- Past Performance
Section Five: Options of GROW…
- Your Path to BIG Success
- The Best Approach
- Structuring a Plan. 22
Section Six: It’s a Wrap
- Create a Development Plan
- First Step
- Motivation
Section Seven: The Importance of Trust
- What is Trust?
- Trust & Coaching
- How to Build a Trusting Relationship
Section Eight: Feedback
- Characteristics of Good Feedback
- Constructive Criticism
- Encouraging Growth and Development
Section Nine: Obstacles & Roadblocks
- Frequent Obstacles
- Maslow’s Hierarchy of Needs Pyramid
- Reviewing Progress & Re-evaluating Goals
- Focusing on Progress not Shortfalls
Section Ten: Reaching the End
- Achieving the Goal
- Record the Achievements
Section Eleven: How Mentoring Differs from Coaching
- Blending the Two Models
- GROW Model & Mentoring
- It’s all About Relationships
Section Twelve: Wrapping it Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
