What you will learn

Learn How to Manage Business Processes

Unlock your potential as a business leader and elevate your skills with our comprehensive Business Process Management Course. This online training program is designed to help you understand the fundamentals of business process management, make informed decisions, and excel in today's competitive business environment.

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

The business process management courses cover a wide range of topics, including business analysis, business communication, business process modeling, and business transformation. By enrolling in our business process management certification course, you'll gain valuable insights into the core aspects of managing and improving business processes, setting you on the path to becoming a successful business process manager.

One of the key aspects of our business process management training is teaching you how to analyze and optimize various processes within your organization. You'll learn the importance of process improvement, process models, and how to use information systems and information technology to drive success in your organization.

In addition to mastering the art of business process management, our course covers essential leadership and management skills, such as strategic management, risk management, and human resource management. These skills will complement your newfound expertise in processes management and help you create a competitive advantage for your organization.

Our online course offers flexible learning options, allowing you to complete the professional certificate at your own pace. We provide a wide range of online certificates and professional development programs that cater to different learning preferences and career development needs.

By choosing our Business Process Management Course, you're not only investing in your personal development but also gaining a valuable skill set that can be applied across various industries. Whether you're involved in project management, supply chain management, or information system management, our business process management training will provide you with the expertise needed to excel in your chosen field.

Don't miss this opportunity to enhance your understanding of business processes and make informed decisions that drive success. Enroll in our Business Process Management Course today and start reaping the benefits of improved decision-making, strategic thinking, and a deeper understanding of key business processes.

Course Overview

To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering.

Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.

Our Business Process Management Course goes beyond the basics and delves into advanced topics to further enhance your personal development. Through our online course, you'll explore the intricacies of operational management, process models, and product design, equipping you with the necessary skills to excel in various processes management roles.

This course also focuses on professional development, teaching you how to implement process improvement strategies, manage supply chain operations, and master product management techniques. Our comprehensive curriculum will help you understand the importance of data analysis and risk management in driving successful business outcomes.

In addition, our Business Process Management Course covers essential topics like project management, strategic management, and web design and development, preparing you for the challenges of the ever-evolving business landscape. With a focus on top business process management practices, you'll learn how to streamline processes and drive efficiency in your organization.

Course Fast Facts:

1. Easy to follow and understand

2. Only 6 to 8 hours of study is required

3. Unlimited, lifetime access to online course

4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone

5. You can study from home or at work, at your own pace, in your own time

6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Session 1: Course Overview

• Learning Objectives
• Pre-Assignment

 Session 2: The Fundamentals of Business Process Management

• What is Business Analysis?
• How Do I Conduct A Business Analysis?
• What is Enterprise Content Management?
• Defining Content
• Defining Enterprise Content Management
• Enterprise Content Management Model
• The Role of ECM in Business Process Management
• What is Business Process Re-Engineering?
• Case Study
• About Business Process Re-Engineering
• Role of BPR in Business Process Management
• Business Process Re-Engineering Model
• Breaking Down the Model

 Session 3: Defining Business Process ManagementTitle

• What is Business Process Management?
• What are Processes?
• Layers of Business Process Management
• The Management Level
• The Process Level
• The Implementation Level
• Brief History of Business Process Management
• What are the Benefits of Business Process Management?
• BPM Benefits
• Summary

 Session 4: Reflecting on Processes

• Pre-Assignment Review

 Session 5: The Business Process Life Cycle

• Introduction
• The Business Process Life Cycle
• Breaking Down the Model

 Session 6: The Vision Phase

• Creating a Vision and Seeing the Big Picture
• What is a Vision?
• Creating a Vision
• Focusing on the Future
• Preparing for Change
• Sharing Your Vision
• Benefits of a Shared Vision
• Dreaming Big

 Session 7: The Design Phase

• Gathering Information
• Amount of Human Interaction with Technology
• Level of Automation
• Case Study
• Role of Content
• Volume of Work
• Complexity of Process
• Defining Your Problem
• Rephrase the Problem
• Rephrasing in Action
• Expose and Challenge Assumptions
• Use Facts
• Grow Your Thinking
• Shrink Your Environment Temporarily
• Mini Case Study
• Practice Multiple Perspectives
• Turn it Upside Down
• Frame the Problem Purposely and Positively
• Summary
• Introduction
• Identify Your Future State
• Analyze Current State
• Steps to Bridge Gaps
• Summary
• About Process Mapping
• What is Process Mapping?
• Steps for Creating a Process Map
• Tips and Important Points
• Benefits of Process Mapping
• Symbols and Their Meanings
• Creating a Process Map with a Flow Chart
• Digital Process Map
• Making Connections
• Creating a Process Map with a Swimlane Diagram
• Sample Swimlane Process Map
• Map it Out
• Defining Improvements
• Why is it Important to Define Improvements?
• Case Study
• Establishing Functions and Identifying Function Leaders
• Identifying Function Leaders
• Considerations when Choosing a Leader

 Session 8: The Modeling Phase

• Performing What-if Analysis
• Steps to Performing a What-If Analysis
• Sample Guidelines
• Second Step in Performing a What-If Analysis
• Third Step in Performing a What-If Analysis
• Case Study
• Test Driving
• Questions
• Testing the Design
• What Does it Mean to Test the Design?
• Steps for Design Testing
• Breaking Down the Model
• Benefits of Iterative Design
• Summary

 Session 9: The Execution Phase

• Implementing Processes
• Exploring Automation
• Automating Processes
• Benefits of Automation
• Potential Pitfalls of Automation
• Steps to Automate a Process
• Summary
• Understanding Business Rules
• Making Connections
• Benefits of Business Rules
• Things to Watch Out For
• The Role of Business Rules in Workflow Engines
• Case Study
• The Importance of Business Rules
• Choosing Software
• Making Connections
• The Role of Workflow Engines
• The Workflow Model
• What is a Workflow Engine?
• Making Connections
• Workflows and Business Rules
• Case Studies
• Steps to Implement a Workflow Engine
• Breaking Down the Model

 Session 10: The Monitoring Phase

• Implementing Measures
• Implementing Measures
• Building Your Approach
• Employee Feedback
• What is Business Activity Monitoring (BAM)?
• Making Connections
• Benefits of Business Activity Monitoring
• Purpose of Business Activity Monitoring
• The Role of KPI’s
• The Balanced Scorecard
• Where Does BPM Fit?
• Balanced Scorecard Example
• Benefits of the Balanced Scorecard
• Creating a Balanced Scorecard
• Task
• Scorecard Template
• Identifying Gaps with Process Mining
• Benefits of Process Mining

 Session 11: The Optimizing Phase

• What It’s All About
• Case Study
• Case Study
• Business Process Improvement
• Six Steps of Business Process Improvement
• Breaking Down Steps One to Five
• Benefits of a Pilot
• The Final Step
• Introduction to Lean
• The Toyoda Precepts
• The Toyota Production System House
• The Roof
• The Pillars
• The Core
• The Foundation
• The Seven Wastes
• Summary
• Making Connections
• Cut Out the Waste
• Task
• Introduction to Six Sigma
• The Six Sigma Approach
• DMAIC Model
• Breaking Down the Model
• A Look at the Numbers
• Sample Analysis
• A Look at the Numbers
• A Look at the Numbers
• Summary
• Tie It All Together
•  A Personal Action Plan
• Starting Point
• Where I Want to Go
• How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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