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About This Course
What you will learn - Learn How to Manage Business Processes!
  • About Business Process Re-Engineering
  • Role of BPR in Business Process Management
  • Business Process Re-Engineering Model
  • Breaking Down the Model
  • Layers of Business Process Management
  • The Management Level
  • The Process Level
  • The Implementation Level

  • Enjoy BIG Savings with our Business Process Management Online Bundle, 3 Certificate Courses
    1. Business Process Management
    2. Global Business Strategies
    3. Business Succession Planning: Developing and Maintaining a Succession Plan
    1. Business Process Management: Learn How to Manage Business Processes 

    Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

    To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.

    2. Global Business Strategies: Create Success In The Global Market

    Consider the different aspects of how business is conducted around the world. Various currencies, cultural customs, trade laws, border rules, import/export regulations, and more all come into play in each country (and sometimes within the states or provinces within it). To complicate matters further, these elements are constantly evolving. Add in the rapid pace of change of technology, legal questions surrounding the Internet and e-commerce, and growing security concerns, and you’ve got an extremely complex global marketplace.

    This course provides an overview of the various factors that a business must consider before going global. Students will also begin considering how they can expand their business to the global marketplace using a variety of planning techniques. We strongly recommend that participants complete our “Entrepreneurship 101” and “Basic Business Management” programs before taking this course.

    3. Business Succession Planning: Developing and Maintaining a Succession Plan: Develop A Succession Plan

    Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.

    This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results.

    Receive Lifetime Access to Course Materials, so you can review at any time.

    For comprehensive information on units of study click the units of study tab above.

    This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

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    3. Unlimited lifetime access to course materials
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    5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
    6. You can study from home or at work, at your own pace, in your own time
    7. Certificates 

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    Units of Study

    Receive Lifetime Access to Course Materials, so you can review at any time.

    Business Process Management Online 3 Course Bundle includes the following courses, below is a summary of each course: 

    Course 1 - Certificate in Business Process Management Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: The Fundamentals of Business Process Management

    • What is Business Analysis?
    • How Do I Conduct A Business Analysis?
    • What is Enterprise Content Management?
    • Defining Content
    • Defining Enterprise Content Management
    • Enterprise Content Management Model
    • The Role of ECM in Business Process Management
    • What is Business Process Re-Engineering?
    • Case Study
    • About Business Process Re-Engineering
    • Role of BPR in Business Process Management
    • Business Process Re-Engineering Model
    • Breaking Down the Model

     Session 3: Defining Business Process ManagementTitle

    • What is Business Process Management?
    • What are Processes?
    • Layers of Business Process Management
    • The Management Level
    • The Process Level
    • The Implementation Level
    • Brief History of Business Process Management
    • What are the Benefits of Business Process Management?
    • BPM Benefits
    • Summary

     Session 4: Reflecting on Processes

    • Pre-Assignment Review

     Session 5: The Business Process Life Cycle

    • Introduction
    • The Business Process Life Cycle
    • Breaking Down the Model

     Session 6: The Vision Phase

    • Creating a Vision and Seeing the Big Picture
    • What is a Vision?
    • Creating a Vision
    • Focusing on the Future
    • Preparing for Change
    • Sharing Your Vision
    • Benefits of a Shared Vision
    • Dreaming Big

     Session 7: The Design Phase

    • Gathering Information
    • Amount of Human Interaction with Technology
    • Level of Automation
    • Case Study
    • Role of Content
    • Volume of Work
    • Complexity of Process
    • Defining Your Problem
    • Rephrase the Problem
    • Rephrasing in Action
    • Expose and Challenge Assumptions
    • Use Facts
    • Grow Your Thinking
    • Shrink Your Environment Temporarily
    • Mini Case Study
    • Practice Multiple Perspectives
    • Turn it Upside Down
    • Frame the Problem Purposely and Positively
    • Summary
    • Introduction
    • Identify Your Future State
    • Analyze Current State
    • Steps to Bridge Gaps
    • Summary
    • About Process Mapping
    • What is Process Mapping?
    • Steps for Creating a Process Map
    • Tips and Important Points
    • Benefits of Process Mapping
    • Symbols and Their Meanings
    • Creating a Process Map with a Flow Chart
    • Digital Process Map
    • Making Connections
    • Creating a Process Map with a Swimlane Diagram
    • Sample Swimlane Process Map
    • Map it Out
    • Defining Improvements
    • Why is it Important to Define Improvements?
    • Case Study
    • Establishing Functions and Identifying Function Leaders
    • Identifying Function Leaders
    • Considerations when Choosing a Leader

     Session 8: The Modeling Phase

    • Performing What-if Analysis
    • Steps to Performing a What-If Analysis
    • Sample Guidelines
    • Second Step in Performing a What-If Analysis
    • Third Step in Performing a What-If Analysis
    • Case Study
    • Test Driving
    • Questions
    • Testing the Design
    • What Does it Mean to Test the Design?
    • Steps for Design Testing
    • Breaking Down the Model
    • Benefits of Iterative Design
    • Summary

     Session 9: The Execution Phase

    • Implementing Processes
    • Exploring Automation
    • Automating Processes
    • Benefits of Automation
    • Potential Pitfalls of Automation
    • Steps to Automate a Process
    • Summary
    • Understanding Business Rules
    • Making Connections
    • Benefits of Business Rules
    • Things to Watch Out For
    • The Role of Business Rules in Workflow Engines
    • Case Study
    • The Importance of Business Rules
    • Choosing Software
    • Making Connections
    • The Role of Workflow Engines
    • The Workflow Model
    • What is a Workflow Engine?
    • Making Connections
    • Workflows and Business Rules
    • Case Studies
    • Steps to Implement a Workflow Engine
    • Breaking Down the Model

     Session 10: The Monitoring Phase

    • Implementing Measures
    • Implementing Measures
    • Building Your Approach
    • Employee Feedback
    • What is Business Activity Monitoring (BAM)?
    • Making Connections
    • Benefits of Business Activity Monitoring
    • Purpose of Business Activity Monitoring
    • The Role of KPI’s
    • The Balanced Scorecard
    • Where Does BPM Fit?
    • Balanced Scorecard Example
    • Benefits of the Balanced Scorecard
    • Creating a Balanced Scorecard
    • Task
    • Scorecard Template
    • Identifying Gaps with Process Mining
    • Benefits of Process Mining

     Session 11: The Optimizing Phase

    • What It’s All About
    • Case Study
    • Case Study
    • Business Process Improvement
    • Six Steps of Business Process Improvement
    • Breaking Down Steps One to Five
    • Benefits of a Pilot
    • The Final Step
    • Introduction to Lean
    • The Toyoda Precepts
    • The Toyota Production System House
    • The Roof
    • The Pillars
    • The Core
    • The Foundation
    • The Seven Wastes
    • Summary
    • Making Connections
    • Cut Out the Waste
    • Task
    • Introduction to Six Sigma
    • The Six Sigma Approach
    • DMAIC Model
    • Breaking Down the Model
    • A Look at the Numbers
    • Sample Analysis
    • A Look at the Numbers
    • A Look at the Numbers
    • Summary
    • Tie It All Together
    •  A Personal Action Plan
    • Starting Point
    • Where I Want to Go
    • How I Will Get There

    Course 2 - Certificate in Global Business Strategies Online Course

    Session 1: Course Overview

    •     Learning Objectives
    •     Pre-Assignment

    Session 2: Understanding the Global Business Environment

    •     Defining Globalization
    •     Making Connections
    •     Factors in Globalization
    •     Your Presence in the Marketplace
    •     The Role of Human Resources
    •     Open for Business
    •     Exercising Knowledge (Pre-Assignment Review)
    •     Top Trends
    •     Take on the World

    Session 3: The Global Trade Market

    •     Evaluating Your Options
    •     Supporting Organizations
    •     Making Connections
    •     Understanding Trade Agreements
    •     How Trade Transactions Work
    •     Transactional Dealings
    •     Collaborative Transactions
    •     Supply Alliances
    •     Making Connections

    Session 4: Products and Services

    •     How Services Are Traded
    •     Making Connections
    •     Imports vs. Exports
    •     Separating Products from Services
    •     How Intangible Products Fit In
    •     Contractual Entries
    •     Whats Your Value?
    •     Developing Your Value Proposition
    •     Mechanics of a Trade Transaction

    Session 5: E-Commerce on the Global Stage

    •     What is E-Commerce?
    •     Making Connections
    •     Protection of Information
    •     Security Checklist
    •     Basic E-Commerce Business Models
    •     Give It A Go
    •     E-Commerce Goals and Models
    •     Making Connections

    Session 6: Working in the Global Context

    •     Bridging the Cultural Gap
    •     Looking at Culture
    •     Keeping an Open Mind
    •     Stepping Over the Cultural Gap
    •     Building Relationships
    •     Making Connections
    •     Tips for Bridging the Cultural Gap
    •     Is There a Global Culture Developing?
    •     Making Connections

    Session 7: The Economics of Global Business

    •     Managing Multiple Currencies
    •     The Currency Conversion Process
    •     Making Connections
    •     Mitigating Your Risks
    •     Basics of Trade Finance
    •     Financing
    •     Mitigating Risk
    •     Export Credit Agencies
    •     Documentation
    •     Getting Paid
    •     Trade Finance and Technology
    •     Making Connections

    Session 8: The Logistics of Global Business

    •     Introduction to Supply Chain Management
    •     Keys to Success
    •     The Need for Excellence in Supply Chain Management
    •     The Supply Chain
    •     The Supply Management Leader
    •     Making Connections
    •     Identifying and Meeting Documentation Requirements
    •     Packaging and Labeling
    •     Making Connections
    •     Security and Safety
    •     Transporting Dangerous Goods
    •     Seeking Out Specialists
    •     Negotiating Market Entry
    •     The Negotiation Process
    •     Influencing Elements

    Session 9: Rules and Regulations

    •     International Regulations
    •     Public-Trade Law
    •     Trade Agreements
    •     Certificates of Origin
    •     Extraterritoriality and Fair Trade
    •     Price Cartels
    •     The Role of the World Trade Organization
    •     Health and Environmental Regulations
    •     The Role of ECAs
    •     Getting the Right Advice: The Legal Bits
    •     Considering the Remedies
    •     Mediation
    •     Arbitration or Litigation
    •     Where to Litigate
    •     Government Agencies
    •     Testing the Waters

    Session 10: Beyond the Rules – Ethical Concerns

    •     The Ethical Conundrum
    •     Ethical Dilemmas
    •     Case Studies
    •     Making Connections
    •     Different Points of View
    •     The Friedman View
    •     Cultural Relativist View
    •     Righteous Moralist View
    •     Making Connections
    •     Corporate Social Responsibility
    •     The Three Levels
    •     Making Connections
    •     Sustainability
    •     Case Studies
    •     Codes of Conduct
    •     Developing a Code of Conduct
    •     Making Connections

    Session 11: Choosing Your Growth Strategy

    •     The AAA Approach
    •     Leveraging Triple A
    •     Case Study
    •     A Strategic Approach
    •     Making Connections

    Session 12: Building Your Growth Plan

    •     A Business Framework
    •     The Purpose of the Plan
    •     Outlining the Plan
    •     Global Business Plan Worksheet, Part One
    •     Global Business Plan Worksheet, Part Two
    •     Global Business Plan Worksheet, Part Three
    •     Global Business Plan Worksheet, Part Four
    •     The Planning Process
    •     Planning Worksheet, Part One
    •     Planning Worksheet, Part Two
    •     Planning Worksheet, Part Three
    •     Market Evaluation
    •     Pulling the Pieces Together
    •     Making Connections

    Session 13: Implementing Your Growth Plan

    •     Getting Your Product or Service to Global Markets
    •     Creating the Right Strategy
    •     Making Connections
    •     Marketing Plan Worksheet, Part One
    •     Marketing Plan Worksheet, Part Two
    •     Exit Strategy
    •     Diagnosing Issues
    •     Developing Product Names
    •     Case Studies
    •     Color Choices
    •     Summary

    Session 14: A Personal Action Plan

    •     Starting Point
    •     Where I Want to Go
    •     How I Will Get There

    Course 3 - Certificate in Business Succession Planning: Developing and Maintaining a Succession Plan Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: A Need for Succession Planning

    • Defining Succession Planning
    • The Definitions

     Session 3: Defining a Succession Plan

    • Strong Leaders and a Strong Organization
    • What’s Important?
    • Making Connections
    • Components of the Plan
    • SUCCESS Model
    • Breaking Down the Model
    • Setting the Scope
    • Case Study One
    • Case Study Two

     Session 4: Pre-Assignment Review

    • Task
    •  Session 5: Identifying Resources and Analyzing Risks
    • Understanding the Marketplace
    • What About Loyalty?
    • Finding the Talent
    • Coping with Change
    • Developing External Successors
    • Risk Assessment
    • Sample Risk Analysis
    • Summary

     Session 6: Defining Roles, Responsibilities, and Functions

    • Key Factors
    • The Role of Individualized Engagement Plans
    • Who Gets a Plan?
    • Succession Plan Profile
    • Working the Plan
    • Assignment #1: Complete a Risk Assessment
    • Assignment #2: Complete a First Draft of an IEP
    • Assignment #3: Create a Biography of Up to 250 Words

     Session 7: Gathering Information

    • Moving Through the Layers
    • Revisiting the Organizational Chart
    • Making Connections

     Session 8: Forecasting Needs

    • Key Ingredients of a Successful Plan
    • Coaching and Mentoring
    • Making Connections
    • Develop Reliable Data Gathering

     Session 9: Putting the Plan Together

    • Using Appreciative Inquiry (AI)
    • A Permanent Vacation
    • Tough Choices
    • How to Choose the Leader
    • Sample Assessment
    • Making Connections

     Session 10: Putting the Plan into Action

    • Phased Implementation
    • Changes to Consider
    • Making Connections
    • Succession Plan Organizational Chart
    • Technology
    • Making Connections

     Session 11: Evaluating and Reviewing the Plan

    • Evaluation Challenges
    • Evaluation Process
    • Breaking Down the Steps
    • Sample Evaluation
    • Succession Program Evaluation Checklist
    • Action Steps That Result From This Assessment
    • Checking out the Checklist

     Session 12: Your Action Plan

    • Plan and Then Do
    • Next Steps
    • Making Connections

     Session 13: Personal Action Plan

    • Starting Point
    • Where I Want to Go
    • How I Will Get There
    Requirements

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    Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

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    OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

    All systems

    Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

    Students will also need access the following applications:

    Adobe Acrobat Reader

    Requirements

    Entry requirements:

    Students must have basic literacy and numeracy skills.


    Minimum education:

    Open entry. Previous schooling and academic achievements are not required for entry into this course.


    Device requirements:

    Students will need access to a computer/any device and the internet.

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    Course Summary

    • Delivery: Online
    • Access: Unlimited Lifetime
    • Time: Study at your own pace
    • Duration: 6 to 8 hours per course
    • Assessments: Yes
    • Qualification: Certificate
    About This Course
    What you will learn - Learn How to Manage Business Processes!
  • About Business Process Re-Engineering
  • Role of BPR in Business Process Management
  • Business Process Re-Engineering Model
  • Breaking Down the Model
  • Layers of Business Process Management
  • The Management Level
  • The Process Level
  • The Implementation Level

  • Enjoy BIG Savings with our Business Process Management Online Bundle, 3 Certificate Courses
    1. Business Process Management
    2. Global Business Strategies
    3. Business Succession Planning: Developing and Maintaining a Succession Plan
    1. Business Process Management: Learn How to Manage Business Processes 

    Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

    To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.

    2. Global Business Strategies: Create Success In The Global Market

    Consider the different aspects of how business is conducted around the world. Various currencies, cultural customs, trade laws, border rules, import/export regulations, and more all come into play in each country (and sometimes within the states or provinces within it). To complicate matters further, these elements are constantly evolving. Add in the rapid pace of change of technology, legal questions surrounding the Internet and e-commerce, and growing security concerns, and you’ve got an extremely complex global marketplace.

    This course provides an overview of the various factors that a business must consider before going global. Students will also begin considering how they can expand their business to the global marketplace using a variety of planning techniques. We strongly recommend that participants complete our “Entrepreneurship 101” and “Basic Business Management” programs before taking this course.

    3. Business Succession Planning: Developing and Maintaining a Succession Plan: Develop A Succession Plan

    Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.

    This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results.

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    Business Process Management Online 3 Course Bundle includes the following courses, below is a summary of each course: 

    Course 1 - Certificate in Business Process Management Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: The Fundamentals of Business Process Management

    • What is Business Analysis?
    • How Do I Conduct A Business Analysis?
    • What is Enterprise Content Management?
    • Defining Content
    • Defining Enterprise Content Management
    • Enterprise Content Management Model
    • The Role of ECM in Business Process Management
    • What is Business Process Re-Engineering?
    • Case Study
    • About Business Process Re-Engineering
    • Role of BPR in Business Process Management
    • Business Process Re-Engineering Model
    • Breaking Down the Model

     Session 3: Defining Business Process ManagementTitle

    • What is Business Process Management?
    • What are Processes?
    • Layers of Business Process Management
    • The Management Level
    • The Process Level
    • The Implementation Level
    • Brief History of Business Process Management
    • What are the Benefits of Business Process Management?
    • BPM Benefits
    • Summary

     Session 4: Reflecting on Processes

    • Pre-Assignment Review

     Session 5: The Business Process Life Cycle

    • Introduction
    • The Business Process Life Cycle
    • Breaking Down the Model

     Session 6: The Vision Phase

    • Creating a Vision and Seeing the Big Picture
    • What is a Vision?
    • Creating a Vision
    • Focusing on the Future
    • Preparing for Change
    • Sharing Your Vision
    • Benefits of a Shared Vision
    • Dreaming Big

     Session 7: The Design Phase

    • Gathering Information
    • Amount of Human Interaction with Technology
    • Level of Automation
    • Case Study
    • Role of Content
    • Volume of Work
    • Complexity of Process
    • Defining Your Problem
    • Rephrase the Problem
    • Rephrasing in Action
    • Expose and Challenge Assumptions
    • Use Facts
    • Grow Your Thinking
    • Shrink Your Environment Temporarily
    • Mini Case Study
    • Practice Multiple Perspectives
    • Turn it Upside Down
    • Frame the Problem Purposely and Positively
    • Summary
    • Introduction
    • Identify Your Future State
    • Analyze Current State
    • Steps to Bridge Gaps
    • Summary
    • About Process Mapping
    • What is Process Mapping?
    • Steps for Creating a Process Map
    • Tips and Important Points
    • Benefits of Process Mapping
    • Symbols and Their Meanings
    • Creating a Process Map with a Flow Chart
    • Digital Process Map
    • Making Connections
    • Creating a Process Map with a Swimlane Diagram
    • Sample Swimlane Process Map
    • Map it Out
    • Defining Improvements
    • Why is it Important to Define Improvements?
    • Case Study
    • Establishing Functions and Identifying Function Leaders
    • Identifying Function Leaders
    • Considerations when Choosing a Leader

     Session 8: The Modeling Phase

    • Performing What-if Analysis
    • Steps to Performing a What-If Analysis
    • Sample Guidelines
    • Second Step in Performing a What-If Analysis
    • Third Step in Performing a What-If Analysis
    • Case Study
    • Test Driving
    • Questions
    • Testing the Design
    • What Does it Mean to Test the Design?
    • Steps for Design Testing
    • Breaking Down the Model
    • Benefits of Iterative Design
    • Summary

     Session 9: The Execution Phase

    • Implementing Processes
    • Exploring Automation
    • Automating Processes
    • Benefits of Automation
    • Potential Pitfalls of Automation
    • Steps to Automate a Process
    • Summary
    • Understanding Business Rules
    • Making Connections
    • Benefits of Business Rules
    • Things to Watch Out For
    • The Role of Business Rules in Workflow Engines
    • Case Study
    • The Importance of Business Rules
    • Choosing Software
    • Making Connections
    • The Role of Workflow Engines
    • The Workflow Model
    • What is a Workflow Engine?
    • Making Connections
    • Workflows and Business Rules
    • Case Studies
    • Steps to Implement a Workflow Engine
    • Breaking Down the Model

     Session 10: The Monitoring Phase

    • Implementing Measures
    • Implementing Measures
    • Building Your Approach
    • Employee Feedback
    • What is Business Activity Monitoring (BAM)?
    • Making Connections
    • Benefits of Business Activity Monitoring
    • Purpose of Business Activity Monitoring
    • The Role of KPI’s
    • The Balanced Scorecard
    • Where Does BPM Fit?
    • Balanced Scorecard Example
    • Benefits of the Balanced Scorecard
    • Creating a Balanced Scorecard
    • Task
    • Scorecard Template
    • Identifying Gaps with Process Mining
    • Benefits of Process Mining

     Session 11: The Optimizing Phase

    • What It’s All About
    • Case Study
    • Case Study
    • Business Process Improvement
    • Six Steps of Business Process Improvement
    • Breaking Down Steps One to Five
    • Benefits of a Pilot
    • The Final Step
    • Introduction to Lean
    • The Toyoda Precepts
    • The Toyota Production System House
    • The Roof
    • The Pillars
    • The Core
    • The Foundation
    • The Seven Wastes
    • Summary
    • Making Connections
    • Cut Out the Waste
    • Task
    • Introduction to Six Sigma
    • The Six Sigma Approach
    • DMAIC Model
    • Breaking Down the Model
    • A Look at the Numbers
    • Sample Analysis
    • A Look at the Numbers
    • A Look at the Numbers
    • Summary
    • Tie It All Together
    •  A Personal Action Plan
    • Starting Point
    • Where I Want to Go
    • How I Will Get There

    Course 2 - Certificate in Global Business Strategies Online Course

    Session 1: Course Overview

    •     Learning Objectives
    •     Pre-Assignment

    Session 2: Understanding the Global Business Environment

    •     Defining Globalization
    •     Making Connections
    •     Factors in Globalization
    •     Your Presence in the Marketplace
    •     The Role of Human Resources
    •     Open for Business
    •     Exercising Knowledge (Pre-Assignment Review)
    •     Top Trends
    •     Take on the World

    Session 3: The Global Trade Market

    •     Evaluating Your Options
    •     Supporting Organizations
    •     Making Connections
    •     Understanding Trade Agreements
    •     How Trade Transactions Work
    •     Transactional Dealings
    •     Collaborative Transactions
    •     Supply Alliances
    •     Making Connections

    Session 4: Products and Services

    •     How Services Are Traded
    •     Making Connections
    •     Imports vs. Exports
    •     Separating Products from Services
    •     How Intangible Products Fit In
    •     Contractual Entries
    •     Whats Your Value?
    •     Developing Your Value Proposition
    •     Mechanics of a Trade Transaction

    Session 5: E-Commerce on the Global Stage

    •     What is E-Commerce?
    •     Making Connections
    •     Protection of Information
    •     Security Checklist
    •     Basic E-Commerce Business Models
    •     Give It A Go
    •     E-Commerce Goals and Models
    •     Making Connections

    Session 6: Working in the Global Context

    •     Bridging the Cultural Gap
    •     Looking at Culture
    •     Keeping an Open Mind
    •     Stepping Over the Cultural Gap
    •     Building Relationships
    •     Making Connections
    •     Tips for Bridging the Cultural Gap
    •     Is There a Global Culture Developing?
    •     Making Connections

    Session 7: The Economics of Global Business

    •     Managing Multiple Currencies
    •     The Currency Conversion Process
    •     Making Connections
    •     Mitigating Your Risks
    •     Basics of Trade Finance
    •     Financing
    •     Mitigating Risk
    •     Export Credit Agencies
    •     Documentation
    •     Getting Paid
    •     Trade Finance and Technology
    •     Making Connections

    Session 8: The Logistics of Global Business

    •     Introduction to Supply Chain Management
    •     Keys to Success
    •     The Need for Excellence in Supply Chain Management
    •     The Supply Chain
    •     The Supply Management Leader
    •     Making Connections
    •     Identifying and Meeting Documentation Requirements
    •     Packaging and Labeling
    •     Making Connections
    •     Security and Safety
    •     Transporting Dangerous Goods
    •     Seeking Out Specialists
    •     Negotiating Market Entry
    •     The Negotiation Process
    •     Influencing Elements

    Session 9: Rules and Regulations

    •     International Regulations
    •     Public-Trade Law
    •     Trade Agreements
    •     Certificates of Origin
    •     Extraterritoriality and Fair Trade
    •     Price Cartels
    •     The Role of the World Trade Organization
    •     Health and Environmental Regulations
    •     The Role of ECAs
    •     Getting the Right Advice: The Legal Bits
    •     Considering the Remedies
    •     Mediation
    •     Arbitration or Litigation
    •     Where to Litigate
    •     Government Agencies
    •     Testing the Waters

    Session 10: Beyond the Rules – Ethical Concerns

    •     The Ethical Conundrum
    •     Ethical Dilemmas
    •     Case Studies
    •     Making Connections
    •     Different Points of View
    •     The Friedman View
    •     Cultural Relativist View
    •     Righteous Moralist View
    •     Making Connections
    •     Corporate Social Responsibility
    •     The Three Levels
    •     Making Connections
    •     Sustainability
    •     Case Studies
    •     Codes of Conduct
    •     Developing a Code of Conduct
    •     Making Connections

    Session 11: Choosing Your Growth Strategy

    •     The AAA Approach
    •     Leveraging Triple A
    •     Case Study
    •     A Strategic Approach
    •     Making Connections

    Session 12: Building Your Growth Plan

    •     A Business Framework
    •     The Purpose of the Plan
    •     Outlining the Plan
    •     Global Business Plan Worksheet, Part One
    •     Global Business Plan Worksheet, Part Two
    •     Global Business Plan Worksheet, Part Three
    •     Global Business Plan Worksheet, Part Four
    •     The Planning Process
    •     Planning Worksheet, Part One
    •     Planning Worksheet, Part Two
    •     Planning Worksheet, Part Three
    •     Market Evaluation
    •     Pulling the Pieces Together
    •     Making Connections

    Session 13: Implementing Your Growth Plan

    •     Getting Your Product or Service to Global Markets
    •     Creating the Right Strategy
    •     Making Connections
    •     Marketing Plan Worksheet, Part One
    •     Marketing Plan Worksheet, Part Two
    •     Exit Strategy
    •     Diagnosing Issues
    •     Developing Product Names
    •     Case Studies
    •     Color Choices
    •     Summary

    Session 14: A Personal Action Plan

    •     Starting Point
    •     Where I Want to Go
    •     How I Will Get There

    Course 3 - Certificate in Business Succession Planning: Developing and Maintaining a Succession Plan Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: A Need for Succession Planning

    • Defining Succession Planning
    • The Definitions

     Session 3: Defining a Succession Plan

    • Strong Leaders and a Strong Organization
    • What’s Important?
    • Making Connections
    • Components of the Plan
    • SUCCESS Model
    • Breaking Down the Model
    • Setting the Scope
    • Case Study One
    • Case Study Two

     Session 4: Pre-Assignment Review

    • Task
    •  Session 5: Identifying Resources and Analyzing Risks
    • Understanding the Marketplace
    • What About Loyalty?
    • Finding the Talent
    • Coping with Change
    • Developing External Successors
    • Risk Assessment
    • Sample Risk Analysis
    • Summary

     Session 6: Defining Roles, Responsibilities, and Functions

    • Key Factors
    • The Role of Individualized Engagement Plans
    • Who Gets a Plan?
    • Succession Plan Profile
    • Working the Plan
    • Assignment #1: Complete a Risk Assessment
    • Assignment #2: Complete a First Draft of an IEP
    • Assignment #3: Create a Biography of Up to 250 Words

     Session 7: Gathering Information

    • Moving Through the Layers
    • Revisiting the Organizational Chart
    • Making Connections

     Session 8: Forecasting Needs

    • Key Ingredients of a Successful Plan
    • Coaching and Mentoring
    • Making Connections
    • Develop Reliable Data Gathering

     Session 9: Putting the Plan Together

    • Using Appreciative Inquiry (AI)
    • A Permanent Vacation
    • Tough Choices
    • How to Choose the Leader
    • Sample Assessment
    • Making Connections

     Session 10: Putting the Plan into Action

    • Phased Implementation
    • Changes to Consider
    • Making Connections
    • Succession Plan Organizational Chart
    • Technology
    • Making Connections

     Session 11: Evaluating and Reviewing the Plan

    • Evaluation Challenges
    • Evaluation Process
    • Breaking Down the Steps
    • Sample Evaluation
    • Succession Program Evaluation Checklist
    • Action Steps That Result From This Assessment
    • Checking out the Checklist

     Session 12: Your Action Plan

    • Plan and Then Do
    • Next Steps
    • Making Connections

     Session 13: Personal Action Plan

    • Starting Point
    • Where I Want to Go
    • How I Will Get There
    Requirements

    Entry requirements

    Students must have basic literacy and numeracy skills.

    Minimum education

    Open entry. Previous schooling and academic achievements are not required for entry into this course.

    Computer requirements

    Students will need access to a computer and the internet.

    Minimum specifications for the computer are:

    Windows:

    Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

    MAC/iOS

    OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

    All systems

    Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

    Students will also need access the following applications:

    Adobe Acrobat Reader

    Requirements

    Entry requirements:

    Students must have basic literacy and numeracy skills.


    Minimum education:

    Open entry. Previous schooling and academic achievements are not required for entry into this course.


    Device requirements:

    Students will need access to a computer/any device and the internet.

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